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Wedding Planning reviews in Purcellville

  • F
    Crenshaw Hall
    This is a 100% honest and thought-given review. We even gave ourselves a few months to chew on this and make sure our feelings were not knee-jerk reactions. This being said- I would NOT recommend this venue or it's owners to anyone (friend or even foe) to use for their wedding. Not now, not ever. It also goes to say for reference that we LOVED every single other vendor we chose for our wedding day and gave raving reviews- so this is not one of those "I hate everyone" kind of things. Apparently after they get your money all of their manners and kindness are seriously out the window and the rude and crazy sets in.  I was told when we signed the agreement all the grandiose ideas and how helpful and accommodating they would be. They truly became anything BUT helpful or accommodating and we can honestly say they were the most stressful part of our wedding experience. At one point I even had enough and Christie at this point was so rude and offensive in every point of communication that I had with her that I was upset and finally called John Bennett to discuss with him that this was unacceptable treatment, unprofessional, and that if this continued that I would have to look elsewhere for my venue. His response? "Well it wouldn't be working with Christie if it wasn't difficult"- what?! She may be your girlfriend sir, but she was my hired wedding coordinator and it was her job to HELP me and not make planning MORE difficult. He eventually said he would talk to her and that they would work with me so my mom could be there.  At this point we were so close and didn't have another venue option for our needs that we knew we were stuck. We tried at every turn to be cordial and polite and we kept being met with how everything we said we wanted and was OK'd at the beginning was now a problem and had to be re-considered on their end.  The story goes on with continued comments from them on all the other weddings and brides and how busy they are- which really makes you feel like you are not cared about by them in any way and are therefore a notch on their belt or an album on their Facebook page. We finally get down to our last meeting and we had asked them in an email what we needed to bring and John replied we needed to bring our deposit as all of our other payments had been made. We came check in hand and during the meeting he states how we needed to pay >$2,000 for their bar service. We both were stunned and inquired that we thought we already paid that. He denied that and said they charge $12 a person for bar service (keep in my bar service equals opening a beer or pouring a glass of wine, no actual bartending is occurring here. And you have to provide all the alcohol so this isn't to cover any of their costs.) Our agreement was with us and we showed him that NO where in there did it state that and that he said all we owed was the deposit.  Fun fact: John is a lawyer and can't even give you an itemized list of what you are paying for. Still to this day never got one- after several requests! We commented that some of our guests were children and didn't need bar service, his response- "Well it's still $12/person because if we need to pour them a Coke or something"(!) So at this point we are paying them $2,000 to pour a glass of wine or open a beer. The story moves on and we're within a month of wedding day. Christie had wanted to bring in her own photographer for the event which would've made 5 photographers there including mine, his assistants, and our videographer and we decided that we didn't want it to feel like paparazzi and my photographer made it very clear to her that she would have access to all of his shots. She became so upset with me she called my photographer behind my back and said how mad she was at me and asked him to have me change my mind- he was appalled someone who is a "wedding professional" would even do that and I was mortified that this lady who is the least of all professional is calling him to whine that I didn't do what she wanted. What venue hires their own photographer for an event anyway?! Moving on... We were specifically told to arrive the before the wedding at 1pm to set up and bring plenty of people to help. We arrive at Crenshaw Hall that Friday with a crew in tow to find out we are not allowed to do pretty much anything! They had scheduled a wedding rehearsal for that Sunday, the day after our reception. We say that we will stay in the tent and are told that we can't do anything in there because "they hadn't power-washed yet." At this point I walk off in tears because I just can't take it anymore. Also the only person to be found is John. I had a HIRED wedding coordinator and her "staff" and not one of them was there. He said to write down what we needed to have put out and at this point my mom loses it. We planned this wedding down to every detail, like most brides, and had made and created so many plans for the reception that there was no way he would know how we wanted it. We attempted to write down with lots of notes so he could set it up without us because we had no choice. So all of the "help" I needed stood around for an hour and I was even more embarrassed this is the venue I chose and I PAID them. There was nothing to do but cry and leave at this point. FINALLY on the day of our wedding we arrive at Crenshaw from our wedding ceremony and go through the back door. We were told we would be announced when we met with the DJ but there was no one there from Crenshaw to direct us or guide the process so we went upstairs to hide until we were announced because it would have been dumb to mingle with your guests and then be announced. Christie finds me upstairs about 20 minutes later, but not to coordinate (God forbid) but with her camera to take pictures and stand there. Christie is in the background with her HUGE camera and orange shirt right on top of us taking pictures in SO many shots our photographer took- first dance, cake, etc! She did this the entire day up until the point our photographer got upset when he had shots lined up and she would get in his way and even use her flash and destroy his shot!!! If you chose to go with them after reading this then you go with FULL knowledge of what you are in for. I wish I would've had something like this and would have never ever have chosen them- go with the Sutherland or Matthews House or anyone but them please! Oh and the icing on the cake- our deposit you ask? They took out $25 because one of their no smoking signs was missing- and obviously that was our fault. I hope I never ever see them again. Lastly, I refuse to say they ruined our wedding. At the end of the day we were married and spent the day with those we love and for that we are blessed. But as far as Crenshaw Hall is concerned--- run!

    - Lynda V.
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Wedding Planners in Purcellville

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