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Pet Care & Health reviews in Prince George

  • D

    We recently posted a negative review regarding the services provided by Dr. Marc Nay at Deer Run Animal Wellness Center, Inc. for
    the care of Ernie, our 12 year old pet dog who died post-surgery. We were upset at the time of the posting and should not have published the statements. They were not intended to draw into question the integrity or professionalism of Dr. Nay, Deer Run Animal Wellness Center, or any of the doctors or employees on its staff. While this retraction is not to be constructed as an admission to the making of defamatory statements or insinuations, the negative statements were not warranted.

    - Robert C.
  • B
    They are a good vet. I've been using them for 3 or 4 years. They are not as high as some of the others in the area and they give good service. I have a 16 year old dog that is going through liver cancer and they are very supportive. They call and check on her. She was having nausea and if I ask them, they will give me something. She was having trouble eating so they gave me something to increase her appetite. They are very aware of what is going on and they don't push me into things that I don't want to do. I didn't want to do chemotherapy because of her age and they understood. They have five people there and one of them I don't care for. I was going to another vet and she sold out and I didn't care for the new vet or the attitudes of their workers. They didn't seem very caring.
    - James N.
  • A
    Overall, I would definitely use this resort again. Shelly came home very happy and very healthy both times. You could tell that she was walked as promised because she was tired but very happy when we brought her home. The staff was very friendly toward us and very loving to Shelly. They were prompt and courteous. Problems did come up, but they dealt with them quickly and were very apologetic. The rating would have been an A++++ if a few things hadn't happened. First, Shelly returned without a bath. There seemed to be some communication issues between the staff. I called and asked that Shelly be given the temperament test three times and this was not completed until the third time I called, which was one or two days before I picked her up after the second visit. Somehow the original request had checked no to this option. In any case, the problem was eventually fixed and Shelly got her test so she could play with other dogs while there. I wasn't charged for the bath we didn't receive. These situations were frustrating, but the end result was that Shelly was returned happy and healthy to us. The facility is amazing and the people are very 'user friendly.' A little miscommunication was nothing compared to the great job they did with Shelly. They are very flexible. They even made sure Shelly got her medication and didn't allow her to get wet two days before and after. I will definitely use them again to board Shelly. I'm sure that the problems won't come up again.
    - Lydia M.
  • B
    - Charlene T.
  • A
    VCA Animal Care Associates
    - Charlene T.
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Pet Care Providers in Prince George

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