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Locksmith reviews in Potomac Falls

  • A
    Purchased a Big Deal to re-key 4 locks and get 4 keys.  I received a call within a day and was able to schedule the service quickly.  What I didn't know was that since I had the locks re-keyed to match the front door, I did not receive the 4 keys which were listed as part of the deal.  That was disappointing and unexpected.  One of the reasons I purchased the deal was to get extra keys so my son and daughter would each have one.  I ended up going to Home Depot to get my 4 keys.  I do wish I had been told before he started work that asking to have the locks keyed to the front door would mean I wouldn't get the keys.  I would have had them keyed to match each other and gotten the keys and lived with having a different key for the front door. 
    Overall, it was a good experience and I would use them again... just would make sure I understood all details before they started. 

    - Debra L.
  • A
    Eastern Safe & Lock Inc
    I was not here but my Mother In Law was here for the service.  Locksmith was professional, prompt, knowledgable, and even re-keyed our electronic keypad lock in the garage.  Would use again, for sure.
    - Bryce M.
  • F
    Spencer's Safe & Lock
    Not a good experience. Called 24/7 number, was told that I would get a call back in 30 minutes because he was driving to office. After 40 minutes I called back. Technician came within 45 minutes and was unsuccessful in opening car door. He said he called his buddy who would come in 1-1 1/2 hrs. I called office back and cancelled. The person answering phone offered no apology and rushed to end call.
    - Sheila K.
  • A
    Locksmith called and arrived early which was just fine with me. He explained all charges and how much I had saved by purchasing the deal on Angie's list. I was aware of approximate charges because I had talked to someone on the phone when I made the appointment. The charges were equal to estimate given me. The locksmith was efficient and also answered all my questions. Definitely would use again.
    - Janette G.
  • F
    Steve's Services
    Let me start by saying I'm sure Steve is a good guy.  I watched him install a safe for a friend and he genuinely seems like good peoples.  That all being said, his ability to run a business seems to be quite lacking.  Specifically:
    1.  I submitted 3 request through the FT. Knox website for pricing.  I did this over a period of weeks.  Never received a response.
    2.  I emailed Steve directly (via a flyer I picked up at the local gun show).  Also, no response ever received.
    3.  I left Steve 3 - 5 voicemails over a period of weeks.  Always calling during normal business hours (8-5 M-F).
    Out of the blue one evening around 1930hrs Steve calls.  We have a 15 minute discussion on the safe requirements and install location.  Steve tells me he will call the next day with pricing and a delivery date.  Despite me following up with him multiple times, here I sit a month later with no call or other communication from Steve.
    This is beyond ridiculous, yet after reading through multiple forums and postings around the Internet, this seems to be status quo for Steve over the last decade or so.  
    Given that my perception of Steve being one of the 'good guys' it pains me to write this, but I'm frankly frustrated with the situation.  As I communicated to Steve, the one time we communicated, I have cash in hand and am ready to execute immediately.

    - Thomas P.
  • A
    Keyed In LLC

    Arrived quickly within 1 hour and the service tech was very fast, efficient and professional. Was urgent to us as required medication was accidently locked in that room - they understood and responding quickly. Spoke perfect English - a real plus these days. .

    I did tell him I found them thru Angie's list and now as a logged on I see that there was a coupon for 15 % off that wasn't applied - disappointing but the tech probably wasn't aware what was on the Angie List website. But that won't stop me from using them again in emergencies.

    - Inese L.
  • A
    Eastern Safe & Lock Inc
    It took Baldwin 6 weeks to send the parts, but as soon as i received them, Eastern came out to replace the parts.  There were further problems, but Eastern stayed on top of it and quickly used replacement parts to fix our door.
    - Maureen M.
  • A
    Arlington Lock Inc
    The experts were extremely helpful.  Not only did they install the locks but they also spoke with the company from whom we had ordered the locks & ensured that we had the correct locks.
    - Marisa B.
  • A
    Keyed In LLC
    He installed a new set of locks that we bought from Home Depot on our basement door. This door was having a problem that caused the kids to keep slamming the door to attempt to close. I am not sure how the locksmith fixed the door, but it now closes easily with little effort and no need to slam. The kids and wife are happy that the door is working much better now.
    - Kevin E.
  • B
    Spencer's Safe & Lock
    They were unusual keys, and they went out of their way to make it work.  The experience with them was very good.  We were very pleased.  They were willing to cooperate.  They knew what we needed.  The price was certainly good.
    - Avrum F.
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Locksmiths in Potomac Falls

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