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Phone Company reviews in Potomac Falls

  • B
    I could upgrade the speed and stuff. Overall I grade them 'B'. They could lower their rate to get an 'A'. A lot of those channels I don't use and I like more variety but I watch the same channels all the time, they give about 300 channels or so and a lot of them are music. Apparently they have something where you can pick out certain channels that you want but they add a fee to it and it is like $49 more. I would say 'give us more variety and that is it'. It is nice to see 300 channels but if you use only 10. They also give so many sports channels and I am not into sports, 'give me something else'. I guess everybody is expensive. They do have good customer service. They are pretty good, you start out with a robot but then you get a real person, like I had to call in for the TV the other day about a month ago because it get blanking out. I called the robot and then I got a real person.
    - Janette G.
  • F
    Relocated from Fairfax County to Loudoun County. Compared them to Verizon and went with them because I was interested in the phone/ internet / cable and home alarm system all in one. I was "sold" on paying $160 / month although I thought this was very high - much higher than Verizon. It was for phone, internet, cable channels 1-200 and the alarm system with a camera, remote and two key chain remotes.
    Installation persson came out on 8/16/2013 and was there ALL day. At the end of the service call I had received 1 DVR box, 1 cable box that could "talk" to the DVR box, the internet hooked up (I thought) and the alarm pad... although he told me that the camera that he brought that was supposed to be installed at my rear door was broken. He was haggered after being there the entire day and told me that he was leaving on vacation for a week - and it showed that his mind was definately on vacation. I got no explanation of how the new cable boxes worked, how the alarm worked and I still did not have my camera and I didn't have a third cable box for my middle floor (my new television had not been delivered yet - so this was my problem). He told me that he would call me when he was back from vacation and that he would bring out the middle floor cable box and a new camera- he never did.
    The new TV arrived and I called Comcast to tell them to send someone out to finally hook up the box that was not installed on the middle floor. I reported then that I also didnt have use of any of the channels above 60 and I was supposed to have the first 1-200 channels, also my internet was not working at all, and I reminded them to have the tech bring out my camera that was never installed.
    The technician that came out for second appointment, looked at all of the equipment, went over what I needed and said to me verbatim "this is such a mess I can't fix all of this. Im going to call my supervisor and tell him to send the first guy back". He packed up his tools and LEFT MY HOUSE wihtin 10 minutes of arrival. I asked him if he could at least hook up the new box on the middle level since I had paid $700 for a television to get here in time for his appointment. He told me no! He left my house, went out to his truck and then about 5 minutes later shows back up and says that his supervisor said that he could not leave the job without getting it all worked out and properly hooked up. By now Im upset that I had taken time off of work to come home and be "blown off" by this guy. I said I was now leaving and picking up my kids and for Comcast to call me to reschedule. He asked if he could come later in the evening and I said no.
    I picked up my kids and went out to dinner with family and at 7:45 PM he calls me on my cell (the only number they have on my account) and tells me that he HAS to come back that night to get it done. I told him it would have to be done another time... but he pushed and pushed and said his boss told him he had to close the ticket tonight. I said to him "Sir Im trying to be as polite as I possibly can but I will tell you that Im not comfortable with you coming back to my home in the evening as Im a single mother".... he said to me "don't you know I used to be a boy scout".... NO JOKE HE SAID THIS.
    I called Comcast and freaked out on them and demanded they get to the bottom of this.
    For the third service call they sent me Timothy - who told me that he was the first Comcast "employee" that had been to my house. The other people were subcontractors. He confirmed that my installation was a huge mess. He spent about 90 minutes at my house and got the internet to work but still could not get channels 1-200 to work. He told me that I was missing the upper tier of channels and that I would have to get the billing department to fix it because I didn't have the right rate codes programmed in. Essentially they had never turned on these channels. (And they are not movie channels - just Bravo, Dora and Sponge Bob... which I insisted on a mimimum of 15 times in my original sign up call). Tim's words were "you're paying alot for what you have here - there is something wrong in billing". He also didn't have my camera.
    I then went into about 10 hours of my time again on the telephone tracking down a supervisor on any level that could help. I spoke at one point with Ms. Von who agreed that my rate codes were all wrong - but she would have to escalate it. I spoke to another supervisor (name not written down) who said that "it is obvious that you have not had all of your services or all of your equipment since the date of installation and that your bill should just be negated"... she assured me that she put all of the notes of our 2.5 hour conversation in an email to the corporate level. She could not credit me the amount of my bill - it would have to go the corporate level. She told me that in order to fix my channel problem I would have to call the technical support team - which I called on 3 separate occasions and after a minumim of 20 minute hold... each time I just surrendered and hung up. Regarding my camera - oh I would have to call the Xfinity part of Comcast - an entier different division (or company) to get that worked out . (Huh????)...She told me that my bill should be credited within about a weeks time. At this point, I had had my $160 per month service, without all of my channels and without my camera ...for less than 60 days and my bill was at $550. Im not a CPA but I can do basic math - even billing me in advance (say for 3 total months) - my bill would still have only bee a maximum of $480.
    My busy life took me off of my "quest for my service" with Comcast. When I got a "collections / cut off" notice I figured I would just go into their offices in Ashburn - which I did - again at the expense of my time. I arrived at 4:00 and they close at 5:00. I had two kids in tow. Long story short - I got the MAJOR blow off and rudest face to face service I have ever encountered in my life!!!!. The man behind the desk continued to tell me how I had not signed up for the right packages, how I had signed onto a 3 year program with the alarm (totally unbeknownst to me since I signed a 1 year lease at my home), that I had received some cable. He kept insulting me by going into the little glass box office of "the supervisor" as he called her... and then coming back to relay to me that they would credit me $30 total. I had to insist that "the supervisor" come out and speak to me face to face and she too gave me the deer in headlights look when I insisted that they come and fix my cable, give me my camera and give me some type of credit for the service I had not ever received. I never even asked for my time / inconvenience. Everyone but this man and "the supervisor" had packed up, counted their cash drawers, clocked out and went home. AT 6:00 pm I had lost the "showdown" with Comcast. They were not going to budge / understand that they needed to still give me what I was billed for etc. I ACTUALLY PAID THEM $140 AT THAT TIME TO KEEP THE SERVICE FROM GETTING CUT OFF. I ACTUALL PAID THEM..... and at the end of another 2 hours I said to the rude man at the desk "you mean to tell me that after all of this you are going to offer me a grand sum of a $45 credit to my bill?" ... and he said YES!
    To anyone contemplating using their service - I would recommend that you spend your time hooking your rabbit ears up to your flat screen and seeing what type of receiption you get ... it will seem like 21st century clarity compared to the reception that you will get from Comcast.

    - SARA M.
  • A
    I do everything on line. I went with Verizon because I had a horrible experience with my last other service providers. My bill is consistent, it doesn't change from month to month. My problem was billing with the previous company and I haven't had any billing issues with Verizon.
    - Jacob S.
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Phone Companies in Potomac Falls

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