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Eyeglass Repair reviews in Portsmouth

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  • Bought two glasses BOGO, plus paid bit extra on one pair. (Read through my review for the real kicker at the end) One pair was for my elderly father, and one was for myself. Father's frames and lenses were fitted beautifully/fine, but the lenses of my glasses did not improve my vision without having to tilt the frames at a 45 degree angle away from my face. This put the "arms" of the frames 3 inches above my ears. In this position, I could see absolutely GREAT. However, the manager was firmly adamant I was in the wrong, even though I proved REPEATEDLY and effectively that I could not see well at all with the glasses placed normally on my nose and ears. Manager would not back down. She would not listen, was interrupting, getting argumentative, blaming the ophthalmologist and was trying to make me feel like I was not very intelligent. I tried explaining repeatedly that my lenses were wrong,  wrong, wrong. My vision was NOT corrected.
    At this point, I refused the glasses, but I said we would keep one pair--my Dad's. Almost 800.00 for two pairs (the type of lenses we had ---bifocals are expensive) yes, almost 800.00/TWO for the price of one. So, they told me, since I wrote one check three weeks ago, in order for me to return the glasses and get a refund (~100.00) on the spot, I had to write ANOTHER check for ~800.00, and they would refund the ~100.00 for my glasses from the NEW check, hitting my bank account  AGAIN, and I would have to wait 30 days for the refund from the first check"to come back from corporate." then with this confusing accounting, Visionworks would sit on almost 1400.00 of my money for awhile, and I would have to TRUST them to refund me.  
    I was so disgusted with the manager, that I kept the glasses I cannot see out of only because my Dad loved his pair. I was afraid that had I written another check for almost 800.00, VisionWorks would have found another problem and I would NEVER see my money without going to small claims court.
    This store does not strive for customer satisfaction, and as we are on a limited income, to write another check for almost 800, get 100 back and WAIT for the balance to be returned in a month's cycle of our household expenses was really cruel.
    Another review is online for this company, country wide, and had I first read the reviews posted there--over 180+ with a one star rating out of 200--- I never would have purchased glasses at Visionworks.. Reviews there completely reflected problems I encountered. This is a new store to Hampton Roads, and as there are no reviews as of yet,  I felt obligated to pass my experience along via Angie's List.
    Please note, I did not have problems with two technicians in the front of the store who were trying to help me, but just the merciless (and obviously mercenary) manager. As well, my father's glasses were fine, otherwise I would have put "F's" all down the line of this rating,  
    Steer clear. I am going to the BBB next.
    - Joann Y.
  • I have known Bob Vernon, since grade school. He is who I go to there. Mr. Vernon IS Better Vision Eyeglass Center. When he moved to Florida for awhile the business did not do as well. He is very meticulous with regard for your sight. His primary objective is that you are able to see wonderfully. He is a true professional with an excellent staff.
    - Cheryl W. C.
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Eyeglasses Stores in Portsmouth

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