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Home Remodeling reviews in Portsmouth

  • F
    From the window to the wall
    I hired Rich to complete a repair to my kitchen caused by a sewage backflow, and things could not have gone worse. The work started well enough, but it went downhill quickly from there. His contractors only come out on their time as they have day jobs, and he just uses them on the side. The work they conducted was shoddy, not up to code, and illegal. No permits were pulled either. I tried to address a serious concern with the quality of repairs his subcontractors were conducting (he doesn't seem to actually do any of the work himself) as the work done did not address the contracts work scope was not to code, and was not safe per his own hired 2nd plumber - the first plumber who did the work couldn't come back after being arrested for domestic violence and loosing his tools when his girlfriend left with his truck to find safety. He would not listen and kept talking over me and down to me so I disconnected the call to give him a chance to compose himself. He did not like that, nor did he like hearing that the work that was not done properly needed to be redone. When we reconnected he immediately proceeded to start screaming at me and calling me a "*******." He continued to make a serious fuss in my kitchen before telling me to do the work myself, storming off the job site, and screaming up and down the street that I was a "*******". He then stormed back in to my house without an invitation, and proceeded to scream some more before I instructed him to leave and not return as I was by then fearing for the safety of my family. I have never before seen a grown man fly into such a rage at a reasonable request that he repair his errors. He was paid an initial $3000 deposit on $7000 of contracted work, but none of his work is legal, safe, professional, or salvageable. The faulty plumbing work that his plumber conducted needs to be redone and the damage caused by his plumber repaired at additional cost; the drywall repairs were not properly installed or finished and serious bulges are present; the subfloor wasn't level (before his other subcontractor tore portions of it up and Rich instructed him to stop work when he stormed off site). What is worse, he artificially inflated his costs (e.x. claiming that 7 hours of time from a plumber and handyman costs $1,500), and decided to claim that he successfully completed several items on the contract in an attempt to justify not returning my deposit. He did not complete any work scope successfully or in a workmanlike manner, and in fact caused damage to my property. From what I have seen from Rich Shy and "From the window to the wall" I am forced to question his ethics and morals, and do not believe that any of his actions demonstrate the professionalism one would expect of a contractor. I will most likely need to engage a lawyer to attempt to recover my deposit so that I can pay for competent contractors to come in and repair the damage he caused. I would not feel safe employing Rich Shy, nor am I satisfied with being taken for $3000 and left with additional costs as a result of what I can only describe as negligence and poor workmanship. I cannot and do not recommend Rich Shy, and suggest that you consider alternate contractors with proven professionalism, ethics, and morals.
    - Joshua B.
  • A
    KITCHEN EMPORIUM
    Our project was to remodel our kitchen and a lot of it we wanted to do ourselves, but also needed contractors for the parts we were unable to complete on our own. Kitchen Emporium allowed us to complete wat we wanted to and provided sub contractors for the parts of the project we couldn't do on our own. We worked with Shelbie and she was fabulous. We gave her a timeline we needed to work within and she lined all the subs for us within that time frame. If their were any glitches all we had to do was call Shelbie and she took care of it. All the people contracted were so easy to work with and provided us with quality workmanship. I would absolutely recommend Kitchen Emporium if you need any of the services they provide done in your home.
    - Lois V.
  • A
    KITCHEN EMPORIUM
    This is our second review for KE. Last summer, Rob and his crew remodeled our main bath. We were so pleased with the bath that we decided to call KE again to renovate our kitchen. Rob was on top of everything and was very responsive to my many questions and concerns. The kitchen was transformed from a small, awkward space to a beautiful, efficient work of art. We couldn't be happier with the final look. In fact, we are already planning our master bath remodel. Of course Rob and KE will be handling it for us.
    - Brigitte B.
  • A
    A&T Quality Hands LLC
    This is my 2nd time utilizing A&T Handyman Services and the services were amazing again. I had some cabinet hardware installed and Mr. Robinson completed it quickly and I am in love with the result. He is now my go to for all my handyman needs.
    - Brittany C.
  • A
    KITCHEN EMPORIUM
    We just bought our house and wanted to replace the toilet in the main bathroom. The subfloor was rotten in two areas and it snowballed into a complete remodel. The crew discovered a significant leak from the shower in the master bathroom that was the cause of one area of damage. It was quickly repaired and the work was done in no time. Rob and his crew did a great job at a reasonable price. We will definitely go back to Kitchen Emporium when it's time to replace the kitchen cabinets.
    - Brigitte B.
  • C
    HATCHETT DESIGN REMODEL
    In order to get an renovation estimate, one had to pay the design fee of $1250; contract limitation is three days of signing design contract to terminate if one chose. The first design team meeting occurred over two weeks later, thus was past the three day limit for contract termination. Once paid, the design team worked to select hardware and materials, then provided proposed images of the renovation. The design team did a great job with providing ideas and products of what the renovation would look like. At some point, the design team was not listening to the customer goals with reducing the renovation cost, and seemed to continue with this perspective. The design team was unable to provide itemized estimate based upon using proprietary software to derive the cost estimate. The design team stated that they were willing to work with the customer with price reductions by buying hardware from other vendors rather than from Hatchett's suppliers. The design team does not like that idea, stating unfounded allegations regarding the products and installation when buying hardware from other vendors. There is no doubt that Hatchett does quality work, but they are for people who have no concept or clue regarding house/home renovations, and willing to overpay for the renovation. Since the cost of the renovation was approximately one third the purchase price of the house in 1997 and approximately 20% of the current value of the home, it was decided that the estimate was just too much for the renovation and the contract was terminated. Since then, have received estimates from other contractors ranging from $12000 to $20000.
    - castle p.
  • A
    New Dominion Contractors Inc
    All the projects NDC worked on for me went very, very well. I wasn't exactly sure what I wanted or even what was possible for the renovations because the footprints of the rooms couldn't be significantly altered (this house is very old). Joe gave me great suggestions and helped me visualize the finished product. He gave me plenty of time to purchase the items that suited my taste and had excellent suggestions for vendors that were very accommodating. His subcontractors were very skilled and provided their services on a timely basis. Joe took steps to protect my floors and carpets from damage and dust. While work was underway, Joe never once let phone my calls roll over to voicemail. He answered every call I made, no matter the time. He also took care of some of the items that were on my checklist that I was unsure about or that confused me, and never once showed any impatience or attitude. I very much enjoyed working with NDC and will use him for the rest of our renovations and updates.
    - Amy B.
  • A
    B&T Kitchens and Baths
    After a little glich in our first consultation, working with designer was more than expected. We did not use company for our remodel due to price was more than we budgeted but Jennifer still gave assistance with color scheme and knew the GC that we finally choose. She gave him high marks. It was actually a very nice experience, we actually wished we could have used them. The contractor and designer were both very knowledgeable and helpful.
    - karl d.
  • A
    Johnson & Johnson Creative Tile Works
    I have used Johnson and Johnson twice now and have been very happy with the work he has done. Last year I needed a bathroom remodeled and I call Mr. Johnson and he came out and gave me a quote, it was affordable and the results were great. During the removal of the old tub Mike informed me we had rodents entering the house. They were entering the house through the sub-flooring. Mike told me what it was going to take to fix the problem and we agreed and he fixed all the holes in the floor. Now I have a beautiful bathroom. Months later I called Mike back to look at a wet spot on the wall above my fireplace. He inspected it, found the problem , he gave me an affordable quote and did a wonderful job. I found out later if I had waited the job would have been triple the price because it was the beginning of a very bad leak. I recommend Johnson and Johnson to anyone in need of repair work or remodeling.
    - Sandy H.
  • F
    B&T Kitchens and Baths
    Called 1/15 am requesting estimate for total bathroom reno. The lady was to check schedule to see when someone could come to our home to see scope of work and would call right back, gave my phone number. I called back at 4:00 to see if she had info. Was told she was working on package would call me before closing for the day. Did not happen. Called back Monday AM, gave my number again was told Jennifer would get back with me, she was on a call. Never heard back.
    - karl d.
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Home Remodeling Contractors in Portsmouth

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