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Andrews Roofing Company Inc

in business since 1997

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Zip Code

About Us

on Angie's List for 13 years

See website for service areas. Full service commercial and residential roofing company

Contact Andrews Roofing Company Inc

Phone Number

(757) 399-3066

Address

757 Mt Vernon Ave
Portsmouth, VA
23707

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Ratings and Reviews for Andrews Roofing Company Inc

D

Review: Roofing Service
2 years ago

We had a new roof installed.

They were unprofessional, messy, ripped our pergola canvas (to their credit they did replace it), bent the front gutters, destroyed the base of our column on our front porch (to repair this they used wood putty and MDF which is crumbling and not attached to the porch), left nails and trash in the yard, left exposed plywood on the roof, did not replace the barrier paper after removing the old paper and there is a second leak in the garage, and now refuses to respond to emails and texts because our new roof is leaking in our master bedroom, creating damage inside our home. The roof was installed late last year Nov/Dec. Any inside ceiling damage from their faulty installation falls on us to repair due to the standard warranty. They were chosen by us over another comparably priced company because I felt using a company that has a Christian background would display integrity. After the initial instal was complete, we requested a meeting because the shingles were lifting and not neatly placed, there was exposed plywood in some of the angles, and the trash was not removed. The person responsible for our project did attempt to fix these issues. He is also the person who "repaired" the front column. Move about 6 months post install and we discover the leaks and the repaired column crumbling while also not making contact with the foundation. I called the office, no return call. I used Angie's list complaints to discover the owner's cell number. He assured me everything would be "cleared up" while quoting 1 Cor 13:12. (I think). He sent his commercial supervisor to review our concerns. He discovered a hole near our window that may contribute to the garage leak. We have now repaired that ourselves, but still have leaking in the master bedroom, a broken column, and no barrier paper under the front shingles. Several texts and an email later, the only correspondence we have had is a bill marked "paid" for his visit to our house.

Service Provider Response
I have recently been in communication with this customer and this review comes as a surprise. I will contact this customer immediately. Based on our text conversation as late as this week I understood that everything was in order. I did instruct a manager to make a repair to the column and told the customer to contact me if they had any issues such as leaks. This roof is under warranty. We pulled shingles off and showed the customer new felt paper underlayment. I am available to discuss this case or any other with anyone. Robert Andrews ll, president Please be mindful that anyone can make comments about Andrews Roofing as they wish on this venue. We are not given an opportunity by this site to answer to said complaints. The Better Business Bureau for example would contact us and investigate this before they would allow it to affect our reputation. I assure you that Andrews Roofing stands behind its work.
Services Performed
- Roofing
F

Review: Roofing Service
2 years ago

We had a new roof installed.

They were unprofessional, messy, ripped our pergola canvas (to their credit they did replace it), bent the front gutters, destroyed the base of our column on our front porch (to repair this they used wood putty and MDF which is crumbling and not secured to the porch), left nails and trash in the yard, left exposed plywood on the roof, did not replace the barrier paper in places after removing the old paper -there is a second leak in the garage, and now refuses to respond to emails and texts. Our new roof is leaking in our master bedroom, creating damage inside our home. The roof was installed late last year Nov/Dec 2016. Any inside ceiling damage from their faulty installation falls on us to repair due to the standard warranty. They were chosen by us over another comparably priced company because I felt using a company that has a Christian background would display integrity. The salesman goes to our church and freely witnesses about Christ. The owner seems to be of similar mindset. After the initial install was complete, we requested a meeting because the shingles were lifting and not neatly placed, there was exposed plywood in some of the angles, and the trash was not removed. The person responsible for our project did attempt to fix these issues. He is also the person who "repaired" the front column. Approximately 6 months post install, we discovered the leaks and the "repaired" column crumbling while also not making contact with the foundation. I called the office, no return call. I used the prior Angie's list complaints to discover the owner's cell number. He assured me everything would be "cleared up" while quoting 1 Cor 13:12. (I think). He sent his commercial supervisor, Phillip, to review our concerns. Phillip discovered a hole near our window that may have contributed to the garage leak and re-positioned some shingles over the master bedroom. We have now (understandably) repaired that ourselves, but still have leaking in the master bedroom, a broken column, and no barrier paper under the front shingles. Several texts and an email later, the only correspondence we have had is a bill marked "paid" for his visit to our house.
Services Performed
- Roofing
B

Review: Roofing Service
2 years ago

They repaired a couple leaks on our roof.

The response time was not the greatest, but they conveyed this ahead of time. They were honest about it at least. They did a really good job though, and it was a reasonable fee. They do great work, and are near by.
Services Performed
- Roofing
F

Review: Roofing Service
3 years ago

Warranty work

DO NOT USE ANDREW'S ROOFING UNLESS YOU WANT A LEAKY ROOF IN 6 MONTHS. I bought a house that had its roof put on brand new by Andrew's Roofing in January of this year. The day I closed, July 19th, there was a big rain storm. I came to my new home the next day excited only to find water spots (that weren't there during my closing inspection) from the roof in 2 rooms. I had the paper work with the warranty so I called. I was told I had to wait at least 4 weeks for them to come inspect it to see if it was indeed warranty work. Ridiculous amount of time to wait for a leak in your roof during the rainy season. Their excuse for the wait? They had a lot of calls in for leaks under warranty (hmmmmmm). They eventually came out and "said they fixed" the issues where items weren't properly sealed on install (they installed it). Now remember they WILL NOT FIX ANY INTERNAL DAMAGE that is caused by their shoddy workmanship. Called a second time a month later because of a leak in another spot. Another 4 week wait because of SOOOOO many warranty calls. They told me that one is because my window seal is leaking and charged me $150.00 for nothing. Now here I am calling yet again (only owned the house about 2 months now) for the same 2 original spots they told me they fixed. I have water leaking into those rooms through the attic and the ceiling drywall is soft and dripping. Again at least a 4 week wait while my roof leaks anytime it rains because they have too many warranty calls. **PLEASE DO NOT USE THIS COMPANY.** They don't care about you, other than the money in your pocket that they want in theirs.
Services Performed
- Roofing
A

Review: Roofing Service
4 years ago

New roof

After getting the VP of the company to call and guarantee they were going to start the job in 2 days, everything was great. They came and completed the job and cleaned up after themselves.

Service Provider Response
We just want to thank the customer for his business. We appreciate it very much. Please feel free to contact me. Robert Andrews ll
Services Performed
- Roofing
A

Review: Roofing Service
5 years ago

1. replaced 1 or 2 broken cement tile shingles on roof 2. repaired and fixed small leak on detached garage cement tile roof.

the roofer was quite familiar with cement tile and was relieved that I had a few tiles to supply for the job..... no complaints... he also fixed a leak in the garage roof.... I now have a dry garage for the 1st time in 10 years!!! only issue was that a few squirrels were caught inside my house after the repair.... but that was my problem!! I will use them again..

Service Provider Response
Thank you so much for taking the time to review Andrews Roofing on Angie's List. I will pass on your comments to our staff as encouragement. Please contact me directly if you ever need me. Robert Andrews ll 757-286-7400 [removed hyperlink]
Services Performed
- Roofing
A

Review: Roofing Service
5 years ago

Installation of 3 solar attic fans and closed existing roof vents.

This company was prompt in providing a quote. They did the job in one day, without interuptions and clean the job site before they left.

Service Provider Response
Dear customer, I just want to thank you for the job and for taking the time to rate us on Angie's List! I will commend all of those responsible for your good experience. Robert Andrews ll
Services Performed
- Roofing
A

Review: Roofing Service
5 years ago

Provider installed a metal roof for my entire house including attached garages

The whole staff at Andrews Roofing was incredible from the office staff working with the city to get my permit, removal of the existing metal roof, and installing a new metal roof. I have a metal roof put by a different company 6months prior and had nothing but trouble with it. I contacted Andrews based on the A rating on Angie's list and talked to a couple of people and found that they were the best in the area for metal roofing. The previous company did not remove all of the existing roofing material prior to installing the new metal roof. Andrews staff took off all the metal from the prior company and then took off all the roofing material that that they left behind. It was so amazing to see a company take pride in the work that they were doing. We have had the new Andrews Metal roof on for 4 months now with no issues. Thank you to everyone at Andrews Roofing! You have completely eliminated all the stresses that were created by the previous company. Thank you again!

Service Provider Response
Thank you for your kind words our much appreciated customer! I will be sure to show your comments to all of our employees . It is always very encouraging to hear this type of feed back. Robert Andrews ll
Services Performed
- Roofing
A

Review: Roofing Service
5 years ago

they came out and torn off the old roof (only 7 years old),we were having leaks in our family room, they replaced some of the under layment and installed a new rubber roof.

They were on time around 8Am and I was able to climb up the ladder to see the damage before I left for work. They were filling up a truck bed with my bad roof. When I came home that evening it was done and everything was cleaned up. The city inspector came out the next morning to approved their work, After we paid the remaining balance they sent me a nice letter and warranty paper and we are very happy with our new roof and assurance for 20 years warranty.

Service Provider Response
Thanks dear customer! We appreciate your business very much!
Services Performed
- Roofing
B

Review: Roofing Service
6 years ago

Fixed wall flashing

Had to return to fix siding that was replaced properly

Service Provider Response
We thank the customer for his business .Any customer may always call me directly to make comments. In fact, when people call and contribute to us in this way, it helps us improve. We see it as a gift really. Sincerely, Robert Andrews ll , president 757-286-7400 robert@andrewsroofing.com
Services Performed
- Roofing

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Andrews Roofing Company Inc

Compare quotes from up to 3 roofers!

About Us

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

Review: Roofing Service

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