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Sunrooms And Patio reviews in Poquoson

  • A
    Total Home Improvements
    After having a good experience with THI on my exterior work five years ago, I've always gone back to them to have other projects done. My experience with this company has been very positive. 

    The employees of THI are very courteous and professional.  They come on time and with a positive attitude.  The project managers that I worked with (I had the same person for two of my jobs and a different person for this latest huge remodel) were very knowledgeable of every aspect of the job.  They both did a good job scheduling all of the trades workers and keeping everything moving forward.  They both communicated very well with me and I always knew exactly who was coming, what they were coming to do, and when they would be there.  Did everything go exactly on schedule - well no.  I added several changes to the job, including gutting and redoing another bathroom at the last minute.  So we had to adjust time frames and expectations.  When we had a delay in the cabinet installation, due to my decision to rip out old plaster and replace with new drywall, Greg, the project manager worked swiftly and deliberately to catch us back up so we could finish as projected.  

    THI uses good sub contractors.  The floor, tile, electrical, and plumbing guys rocked.  They use small companies so there isn't a crew coming into your home.  The tile installer works alone.  The electrical company has two employees so the same two come every time and get to know your home electrical system well.  Same with the plumbers and floor installers.  I like that about THI.  Sure it isn't as fast sometimes as if a crew is sent in, but these trades people were truly professional, treating my house like their own.  I believe they did a better job than a bigger company would, and had more pride in their work.  To be honest, the owner of the dry wall company they used for my job was a bit rude, but Total Home Improvements quickly remedied that issue once I let them know.  All of the other sub-contractors were so very nice and professional and respectful.  I feel very fortunate to have met these fine craftsmen.

    My experience with the sales representatives has also been very positive.  I used the same sales rep for two of my projects and he partnered with another sales rep on the major interior renovation they just finished.  They worked with me on the design and we made adjustments along the way.  

    I do not have any experience with the painters, however.  i have a painter that I have used for years (also works alone) so I opted to have him do the painting for my job.  

    Anyway, I am happy with all the choices I made throughout this renovation and with the work that Total Home Improvements did themselves or had done to make this reno happen.  It was complicated, removing walls and installing engineered beams, etc.  I worked at home throughout the whole reno, so I basically set up in one room.   My advice to anyone considering a renovation is to be very clear in what you want to have done and be very specific in your contract and understand the allowances, etc. in your contract and make adjustments if you need to. I marked mine up on a word document so I could be absolutely sure we were on the same page.  It took several revisions before we finalized the contract.   Also be realistic with your expectations and understand that there will be puts and takes along the way.  Material gets delayed; you make a change and things have to be redone.  Be patient and keep in constant contact with your project manager.  Understand that these people are human too.  The project manager may have a dozen jobs at any given time.  

    My tape measure broke the other day so I guess their work is done!  But if I have any other home improvements I have Total Home Improvements on my speed dial.  Seriously, it got frustrating at times - it was a 6 month major renovation after all.  But any frustration on my part was situational and the project manager was experiencing the same frustration.  Together we worked through any issues or decisions as they arose.  

    After the job was complete i'd say it was done pretty close to perfectly.  I have an old house and there's only so much you can do with an old house.  In my opinion Total Home Improvements did as much as could be done to maximize the footprint of my house, updating it from its 1970's look while maintaining the character of the home.

    Thanks for reading my review.  I wish you luck in your home projects.
    - Anna J.
  • A
    Total Home Improvements
    Overall it went great!
    We obtained several estimates for our projects.  THI gave us the BEST estimate and they made us feel as if we were their top priority project.  They were so patient with us, showing us prior projects that they had completed, taking us places to pick out our granite, and bringing us over SEVERAL cabinet doors different color and styles.  It took us (me) forever to decide. We (I) must have changed our mind at least a dozen times and they were not only patient but gave us the pros and cons on each choice. 
    We encountered a problem with the floor and the owner took time himself to crawl under our house, go up in the attic and spend over 2 hours at our house trying to give us the best advise. 
    Joe was our project officer for the patio and Barry was our project officer for the Kitchen. I would have questions that I could not lay to rest and would text Barry on a Saturday or maybe even a Sunday and he pantiently and promtly would reply back.  He was professional, and kind.  He tried to always make me happy even if it meant to change a wine wrack to shelves, or an 18 inch light to a 24 inch light, or the light over the sink. 
    Their electrician Ricardo did superb work.  Their tile layer, Wilson was accomodating and did flawless tile work.  Their painter Kenny did such a great job that we hired him to paint the rest of our celings. My husband and I have never seen a better painter, a little expensive but high quality/perfect results.  
    Their project coordinator, Carol, become part of our daily contacts.  She devoted countless hours to our project to ensure it went smooth, all our needs were met and everyone on the team did their part. She was the core of the project; an  amazing woman!
    We feel we have made  life long friends who will help us with any home project we may have in the future.  We don't have to worry about them taking advantage of our money.  My husband and I would HIGHLY recommend this company, it's a family owned business that treats their customer as their own family.  Thank you THI team!
    - Elizabeth C.
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Sunrooms / Patio Enclosure Builders in Poquoson

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