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Flooring reviews in Poquoson

  • F
    JUST FLOORED INC
    Several significant issues were encountered when having hardwood floors installed by Just Floored, Inc. at 363 Fenwick Rd., Building 261, Fort Monroe, VA 23651. After completing the installation process, Just Floored, Inc. departed the premises leaving a 3 foot gauge, a one foot scratch and a four inch scratch on my hardwood floor for my wife and I to find. The installation crew placed furniture over the gauge before leaving. After we complained, the company returned a few days later for what we thought would be an estimate of damages and a consultation on ways to remedy the problem. My wife and I soon determined that they were cutting our new wood floor and patching it without our approval (written or oral approval). We later determined that the attempted to repair the floor made the issue much worse by: 1) Sawing planks in the house without encapsulating the area which allowed hardwood dust (a known Class 1 carcinogen) to enter the room and ventilation system. This later caused respiratory issues for both my wife and me. 2) Putting nails directly through the face of planks to keep them in place after patching damage they caused (not a professional practice). Will also cause issues if we decide to screen or refinish the floors. 3) Patching a NEW floor by stripping the tongues from the wood, which eliminated the manufacturer's tongue and groove system. Based on the final bill, Just Floored insists that the damage they caused, the patched floor, and additional damage made during the attempt to repair the floor constitutes a brand new hardwood floor. 4) ���Ignoring Eastern Flooring's (the hardwood manufacture) "STRONG" recommends to use "adhesive in addition to the proper nailing schedule when using 5 inch or wider planks." Just Floored did not consult with the owner before deciding to use what they considered a cheaper method of installation. 5) Leaving an uneven plank and making additional scratches during the repair process. 6) Even though Eastern Flooring requires installers to provide warranty information, floor care information, the product name and code number, Just Floored insists that they cannot provide the code number for the wood. 7) ���After the initial attempt to repair the floor, my wife and I identified more issues. The installers immediately removed equipment from their vehicle and attempted a second repair. I stopped them immediately after noticing the dust in the room from the first attempt and that they were going to saw the hardwood floor again without respirators and without encapsulating the space. During the initial repair attempt, I was in another part of the house and started feeling ill and suspected it was because of the dust. I reported the issues to the company. 8) The installation process prevents a door from closing properly because it makes contact with the floor.
    - Harry G.
  • A
    Total Home Improvements
    After having a good experience with THI on my exterior work five years ago, I've always gone back to them to have other projects done. My experience with this company has been very positive. 

    The employees of THI are very courteous and professional.  They come on time and with a positive attitude.  The project managers that I worked with (I had the same person for two of my jobs and a different person for this latest huge remodel) were very knowledgeable of every aspect of the job.  They both did a good job scheduling all of the trades workers and keeping everything moving forward.  They both communicated very well with me and I always knew exactly who was coming, what they were coming to do, and when they would be there.  Did everything go exactly on schedule - well no.  I added several changes to the job, including gutting and redoing another bathroom at the last minute.  So we had to adjust time frames and expectations.  When we had a delay in the cabinet installation, due to my decision to rip out old plaster and replace with new drywall, Greg, the project manager worked swiftly and deliberately to catch us back up so we could finish as projected.  

    THI uses good sub contractors.  The floor, tile, electrical, and plumbing guys rocked.  They use small companies so there isn't a crew coming into your home.  The tile installer works alone.  The electrical company has two employees so the same two come every time and get to know your home electrical system well.  Same with the plumbers and floor installers.  I like that about THI.  Sure it isn't as fast sometimes as if a crew is sent in, but these trades people were truly professional, treating my house like their own.  I believe they did a better job than a bigger company would, and had more pride in their work.  To be honest, the owner of the dry wall company they used for my job was a bit rude, but Total Home Improvements quickly remedied that issue once I let them know.  All of the other sub-contractors were so very nice and professional and respectful.  I feel very fortunate to have met these fine craftsmen.

    My experience with the sales representatives has also been very positive.  I used the same sales rep for two of my projects and he partnered with another sales rep on the major interior renovation they just finished.  They worked with me on the design and we made adjustments along the way.  

    I do not have any experience with the painters, however.  i have a painter that I have used for years (also works alone) so I opted to have him do the painting for my job.  

    Anyway, I am happy with all the choices I made throughout this renovation and with the work that Total Home Improvements did themselves or had done to make this reno happen.  It was complicated, removing walls and installing engineered beams, etc.  I worked at home throughout the whole reno, so I basically set up in one room.   My advice to anyone considering a renovation is to be very clear in what you want to have done and be very specific in your contract and understand the allowances, etc. in your contract and make adjustments if you need to. I marked mine up on a word document so I could be absolutely sure we were on the same page.  It took several revisions before we finalized the contract.   Also be realistic with your expectations and understand that there will be puts and takes along the way.  Material gets delayed; you make a change and things have to be redone.  Be patient and keep in constant contact with your project manager.  Understand that these people are human too.  The project manager may have a dozen jobs at any given time.  

    My tape measure broke the other day so I guess their work is done!  But if I have any other home improvements I have Total Home Improvements on my speed dial.  Seriously, it got frustrating at times - it was a 6 month major renovation after all.  But any frustration on my part was situational and the project manager was experiencing the same frustration.  Together we worked through any issues or decisions as they arose.  

    After the job was complete i'd say it was done pretty close to perfectly.  I have an old house and there's only so much you can do with an old house.  In my opinion Total Home Improvements did as much as could be done to maximize the footprint of my house, updating it from its 1970's look while maintaining the character of the home.

    Thanks for reading my review.  I wish you luck in your home projects.
    - Anna J.
  • A
    Mares Contracting
    Mike was on time, professional, polite, and knowledgeable.  He took many measurements, asked questions, and took extensive notes.  I appreciated the attention to detail.  He provided a detailed estimate just a few hours after he came to my home, which was great.  I asked a lot of follow-up questions which he responded to promptly and completely.  In the end we needed to scale down the scope of the work we could have done all at once and we decided to go with other contractors because we had a very tight window of time in which to get the work done (not at all Mares' fault and Mike was willing to do as much as he could to get the work completed within our timeframe, which I also appreciated).  I hope to be able to work with Mares in the future!
    - Derek S.
  • A
    Belletto Construction Inc
    Because of high demand for the service, it took a while to get the job completed. When we reached a mutually acceptable date, two men showed up at the appointed time to do the job. They were professional and very knowledgable. They did a beautiful joe laying the tile and cleaning-up the worksite. I was very pleased with the finished job.
    - Donald E.
  • A
    Bast Floors & Staircases
    Awesome Company to work with. I had them put in marble tiles in LR, a Walnut curved staircase, and a beautiful new kitchen from floor to ceiling. Crews were all well-mannered, and mostly very considerate of my needs and possessions. The Company has stood behind everything, taking care to perform all details in a timely fashion. I could not be more pleased. Although the remodeling tasks performed were expensive, they were fairly priced for all that was required and the quality of work performed and materials used. The logistics of coordinating tasks requiring multiple crews was extremely well done, between tilers, carpenters, electrician, plumber, sheet rock installers, granite installers, and final appliance installer, and painter. We also had demolition performed so old could be repurposed and old granite counter re-cut for new use elsewhere. Awesome Company!
    - Sherwood H.
  • A
    Total Home Improvements
    The overall experience of this remodel effort exceeded our expectations from the professionalism, to the attention to detail, to the high quality finished product. Our sales associate took great pains to find out what our intentions were for a remodel before he wrote up a contract. He wasn't hesitant to point out types of things that might or might not work. Our one learning point was that before signing the contract, make sure both parties are absolutely sure what is and what is not included in the contract. But those differences were minor in the grand scheme of things. We were given generous allowances for tile, granite, and plumbing fixtures. Our sales associate made multiple trips with us to the suppliers to assist us with our selections. The best part of the experience was our project supervisor. He always showed up when he said he would be there and made sure that he was in constant contact with the sub contractors. He insisted on a clean work place. If there was any part of the job that we were unhappy with at the end of a day, he was on it to get it right early the next morning even if it meant bringing the sub contractor with him. He was always in close communication with us checking to see if the job was meeting our expectations. He gave us the heads up if we were coming to the date where we had to make a selection of a tile or mirror or shower doors or accessories. When we gave him a punch list, he started working on it that day and didn't stop until we were satisfied with the finished product. The bottom line is, we ended up with a total bathroom remodel and partial kitchen remodel that exceeded our expectations. The quality of work was outstanding and the finished job was beautiful. We went with Total Home Improvements because 2 of our neighbors had recommended them. In the end, the job came in within our budget and we are a very happy customer. I would highly recommend their services for anyone needing a high quality home improvement job.
    - Bruce K.
  • B
    JOHNSBAY FLOORING COMPANY
    Overall - good installation of the floor. Trim-work (quarter-round/base-boards) at the end was a little to be desired, but he adjusted after we discussed for the rest of the install.
    - andrew j.
  • A
    Adams Hardwood Flooring
    I was actually at work while they were working on the floors. My friend let them In the house and on occasion they were a little late but I was told they were very Professional and obviously knew what they were doing. I was sort of in a time crunch To get the work done and they fit me in between jobs. Very happy with their work. Might have them do the downstairs in a few years.
    - Sally E.
  • A
    Jack's Tile & Carpet
    Jack greeted us at the door to his office and spent all the time we wished with us helping us to pick out the perfect carpet. The estimate was done on time and came back less than the Large Stores (Lowe's/Home Depot)The staff that installed the carpet left the extra pieces as we requested and installed the rooms in just a few hours.
    Will definitely contact again for future carpet installations.
    - Catherine C.
  • A
    Adams Hardwood Flooring
    See above...
    - Carolyn T.
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