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Decks reviews in Poquoson

  • A
    Total Home Improvements
    After having a good experience with THI on my exterior work five years ago, I've always gone back to them to have other projects done. My experience with this company has been very positive. 

    The employees of THI are very courteous and professional.  They come on time and with a positive attitude.  The project managers that I worked with (I had the same person for two of my jobs and a different person for this latest huge remodel) were very knowledgeable of every aspect of the job.  They both did a good job scheduling all of the trades workers and keeping everything moving forward.  They both communicated very well with me and I always knew exactly who was coming, what they were coming to do, and when they would be there.  Did everything go exactly on schedule - well no.  I added several changes to the job, including gutting and redoing another bathroom at the last minute.  So we had to adjust time frames and expectations.  When we had a delay in the cabinet installation, due to my decision to rip out old plaster and replace with new drywall, Greg, the project manager worked swiftly and deliberately to catch us back up so we could finish as projected.  

    THI uses good sub contractors.  The floor, tile, electrical, and plumbing guys rocked.  They use small companies so there isn't a crew coming into your home.  The tile installer works alone.  The electrical company has two employees so the same two come every time and get to know your home electrical system well.  Same with the plumbers and floor installers.  I like that about THI.  Sure it isn't as fast sometimes as if a crew is sent in, but these trades people were truly professional, treating my house like their own.  I believe they did a better job than a bigger company would, and had more pride in their work.  To be honest, the owner of the dry wall company they used for my job was a bit rude, but Total Home Improvements quickly remedied that issue once I let them know.  All of the other sub-contractors were so very nice and professional and respectful.  I feel very fortunate to have met these fine craftsmen.

    My experience with the sales representatives has also been very positive.  I used the same sales rep for two of my projects and he partnered with another sales rep on the major interior renovation they just finished.  They worked with me on the design and we made adjustments along the way.  

    I do not have any experience with the painters, however.  i have a painter that I have used for years (also works alone) so I opted to have him do the painting for my job.  

    Anyway, I am happy with all the choices I made throughout this renovation and with the work that Total Home Improvements did themselves or had done to make this reno happen.  It was complicated, removing walls and installing engineered beams, etc.  I worked at home throughout the whole reno, so I basically set up in one room.   My advice to anyone considering a renovation is to be very clear in what you want to have done and be very specific in your contract and understand the allowances, etc. in your contract and make adjustments if you need to. I marked mine up on a word document so I could be absolutely sure we were on the same page.  It took several revisions before we finalized the contract.   Also be realistic with your expectations and understand that there will be puts and takes along the way.  Material gets delayed; you make a change and things have to be redone.  Be patient and keep in constant contact with your project manager.  Understand that these people are human too.  The project manager may have a dozen jobs at any given time.  

    My tape measure broke the other day so I guess their work is done!  But if I have any other home improvements I have Total Home Improvements on my speed dial.  Seriously, it got frustrating at times - it was a 6 month major renovation after all.  But any frustration on my part was situational and the project manager was experiencing the same frustration.  Together we worked through any issues or decisions as they arose.  

    After the job was complete i'd say it was done pretty close to perfectly.  I have an old house and there's only so much you can do with an old house.  In my opinion Total Home Improvements did as much as could be done to maximize the footprint of my house, updating it from its 1970's look while maintaining the character of the home.

    Thanks for reading my review.  I wish you luck in your home projects.
    - Anna J.
  • A
    Stephen Harvey Enterprises, LLC
    It was excellent. The work was done in a timely manner. The gentlemen that came were very polite and very nice. Everything worked out really well. In fact, I am going to call them again for this year. They showed up when they said that they would and they got the job done quickly than they said that it would be done.
    - joseph k.
  • A
    COMPTON CONTRACTING INC.
    David and his crew did a great job. They were great about answering questions and were both professional and friendly. The work was high quality and the price was fair. They worked with me and explained things during each step of the process. I was happy enough with the porch that any any future work I have will easily go to Compton Contracting.
    - William C.
  • B
    Poquoson Construction, LLC

    It got off to a very slow start and took much longer than expected. The work when completed was first rate. Any issues that arose during the construction resulted from miscommunications with the foreman on the job. The owner was always responsive, and took care of things as soon as he was made aware of conflicts between the foreman and us.

    - William Z.
  • A
    Coastal Contracting
    Coastal contracting was on the job every day until the job was complete.  This was important to me as I have had 
    other contractors begin a job, work a few days and not show for the next week. The I found out that they were going to start
    other jobs in other places and drag out the finish date as long as possible.
    Do get an estimated time for the job and firm price on completion. 
    - Walter L.
  • A
    MIKE TYNDALL'S CUSTOM DECKS & PRIVACY FENCES
    It went very well. The company is responsible for everything from the design (including helpful suggestions) to getting any required permits, getting and installing and cutting as needed the Trex materials and staircase, etc. The crew was very professional, responsible and hard working in hot temperatures (it was near 100 several work days) and they went out of their way to make sure we understood the process and even thoughtfully created a temporary fence for our dog while her old yard next to the deck was in use for construction. The job was virtually complete in less than 10 days.
    - EDWIN J P.
  • A
    SoftWash Pros LLC
    Great. Would hire them again.
    - Donald E.
  • A
    Mares Contracting
    Went fine, good service, prompt reply, reasonable rates, friendly
    - George H.
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Deck Contractors in Poquoson

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