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Auto Body Repair reviews in Poquoson

  • A
    Aero Colours Auto Body Yorktown
    This is my second time to Aero Colour.  My first was when a friend's wife backed into my new truck in 2013.  They sent me to Aero Colour to get it fixed...Wow!  The experience was awesome!  Ive been driving for 40 years and have visited my share of body shops over the years.  Aero Colour is the best.
    It turned out that my friend's (Air Force guy) wife owned a Body shop before they got married, so knew what she was doing.  (Not the running into my truck, but picking a Body Shop!)  They had found Aero Colour while looking for a shop to fix their car.  I am glad they did.  If i ever need body again, work I will go to them, period.  In fact, when my current drama happened, I went direct to Aero and didnt go anywhere else.
    They are fair, and extremely thorough.  Mike the owner is involved with everything, although Rick his "front" man is so good with coordination and execution he doesn't need to be!
    Aero Colour is moving and expanding this year, because their customer base is happy and expanding!
    - thomas c.
  • A
    Bay Custom Auto
    My Car is a 2010 Camry that had a small bump on the back bumper when I smashed in the side door, on some shopping carts in a parking lot. Insurance covered my accident, so my cost of service was the deductable plus the cost of fixing the bump. When I picked up my car it was like brand new, you would never know it had been damaged.
    - Marilyn P.
  • F
    Straight to the point...  I had my van towed to Pomoco on March 20th--- the vehicle is still not complete...  I have had to return the vehicle twice...  The return of the vehicle was based on an outside consultant I had hired to determine the depreciation of the vehicle based on it having been in an accident.  The independent consultant was recommended by management within the POMOCO family after I found the trade in value had been diminished simply by being in an accident. 
    Because I had always had extremely professional and fair treatment from POMOCO nissan-- I would never have anticipated this outcome with its' sister shop POMOCO Auto Body repair on Mercury.  When I brought the vehicle back the first time-- I treated the questions about the repair of the frame and the overall body work as a possible oversight.  Instead of addressing the list of issues which were presented to both the body shop and management-- I was told that the insurance company writes the check;therefore,  is the only party to who they have any responsibility.  
    To add insult to injury-- they had the insurance claims representative review the vehicle with no knowledge of the issues in question.  To add to this-- once my insurance company did receive knowledge of a list, the insurance side advised me that the manager at the shop attempted to discredit my expert by saying my expert had advised the shop manager that he "eye balled" the measurements.  I don't know for certain the conversations;however, it would not surprise me as I have been told several things by the manager that were inconsistent with my case.  I would never have trusted the safety of my vehicle to any individual who would actively avoid discussing repairs of the vehicle instead of answering straight forward questions.  I hired them-- my insurance company just paid.
    So- to date when I do pick up my vehicle I will again have to take it to my expert who takes full measurements on a lift with real gauges and uses over 50 years experience to determine whether anything was done to fix the items that were on the original list.  Being a person who researches everything before making a business decision-- I made the mistake of allowing my faith in POMOCO to cloud my judgment when taking my car for repair.

    Update as of Jan- 16 2013   I picked up van on December 11th-- when I arrived at the shop that my expert would be reviewing the work done by POMOCO-- I found that there was 6 inches of water in the back of the van in the back seat well where the seat normally folds down...  In addition after being placed on a frame machine and measured-- the frame in the unibody turned out to be off by 7 to 22 mm in different places.  To gain prospective-- industry standard allows for up to 3 mm off...  This is because the crunch points that allow the vehicle to protect you in the event of the accident are compromised when the frame is not in correct alignment.   In addition to this finding-- the items that were presented to POMOCO in writing were ignored while they had promised to fix these repairs that they had paid for...  In addition, I was advised by the management that Statefarm had approved their work;however, reviewing with the claims examiner I was advised that no such approval was given.

    So at this point my van has 6 inches of water-- the doors won't open, after dropping it off it wouldn't start.  My husband and I ment with management of POMOCO because the cost to repair the van would exceed its worth due to their work-- not the accident.  We were ment with a profound lack of acknowledgemnt to any of the issues involved and were advised our case would be reviewed.  Honestly, given the fact they have had our vehicle for 9 months they should know everything involved in this case;however, even dismissing this part of the discussion, I couldn't begin to understand how any company could take so little care in their workmanship and their customers.
    - Ann-Marie J.
  • B
    From first contact, they took care of everything.  They arranged to have the vehicle towed to their shop from the location it was transported to after the accident.  Everything was very worry free and they handled all communications with the insurance company.  I received a detailed estimate and when I asked questions about the items on the estimate they were answered to my satisfaction.  I was given an estimated completion date, and about a week before it came due they called to let me know it would be a little longer and why.  Upon receiving the vehicle, everything looked good - the paint was matched nicely and the repair looked good overall.  Even when I did a thorough inspection of the engine area everything appeared to be restored to pre-accident condition or better.  After we got it home, I did notice a couple of minor issues with the vehicle, including minor misalignment of the hood, a grinding noise in the right rear axle where the damage had occurred, and the vehicle was pulling pretty bad to the right.
    I called them and notified them of the problem, and we immediately arranged a time for me to bring the vehicle back for them to look at.  This time in less than a half a day they made everything right, which was impressive because they had to send the car out for alignment.  Overall I'm very happy with the quality of the repairs and the responsiveness of the company.  The only reason I didn't rate them higher is because I think some of the issues we had could have been caught in a good QA process.  Nonetheless after pointing out the issues I was having they were very eager to make it right.  I would use them again (in fact I have used them again since this repair) and I would recommend them.
    - Jonathan H.
  • A
    One Stop Auto Collision Centers
    They were very courteous and nice. They were professional and finished a day earlier than they quoted. They called me as soon as it was done. The car looked as though it just came out of the showroom. They washed the car and vacuumed out the inside of the car as well. I would highly recommend them and will use them again.
    - Jacqueline S.
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Auto Body Shops in Poquoson

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