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Septic Tank Cleaning reviews in Petersburg

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    Old Dominion Septic & Rooter
    In April 2018, I hired Old Dominion Septic and Rooter to pump and inspect a 30 year old septic tank on a piece of land for which I was getting ready to build a home. Upon inspection, they discovered a crack in the existing tank and advised it would be best to replace the tank. The company owner's husband, John Norris, quoted me $2650.00 to do the work. I asked them to go ahead and do it. Being anxious to start the construction of my new home, I asked how long it would take to complete the job. John Norris explained that it would take two to three weeks to obtain the needed inspections and permits, and said the tank could be installed a few days afterwards. I immediately signed the agreement and sent the required 50% deposit on May 01st. This was the initiation of the worst customer service experience I could have ever imagined. The communication from John Norris and the owner, Peggy Norris, was horrible. I constantly had to chase them down to get information about issuance of permits, delays in the installation, and final operational permit. I have a string of emails and text messages stretching from May 15th through August 02nd, when the work was finally completed, inspections completed, permits issued, and receipt offered for my final payment. Something that I was led to believe was take three to four weeks to complete, lingered over 13 weeks. This left my builder hanging and cost me money as I was paying interest on a construction loan. In many instances, my attempts to contact Old Dominion for updates went ignored. When they did reply, their information was often deceitful and untrue. To top it all off, the tank that they finally installed was too small for the home I was building, necessitating that I file a "conditional use" permit restricting how many people could live in my home. I understand that the tank they installed was the largest possible for my drain field. But, they should have disclosed this to me when the work was quoted so I could have explored options. Instead, I learned of it after the Virginia Department of Health initially denied the operational permit. How John and Peggy Norris manage to stay in business in beyond my comprehension.
    - John P.
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Septic Tank Services in Petersburg

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