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Driveway Gate Installation reviews in Petersburg

  • A
    Good Neighbor Fence Inc

    The provider was on time and arrived on the day they said they would come.  We have a very large back yard so it took them about a week to finish the job.  We live on a corner so we asked them to put the vinyl fence up before they took the wood fence down.  We have a sunroom in the back of the house and did not want the traffic that comes through to be able to see in that room at night.  We were told they had to take the wood fence down since it was going to fall in the direction of the new vinyl fence.  This turned out to be okay since the workers got the wood fence up on that side the same day. 

    We had to have several trees cut down before they put the fence in.  The person that cut the trees down was supposed to grind the tree stumps but did not go down far enough.  This made the fence uneven on that side because of the tree stumps not being fully removed properly.  I asked the fence installers to remove part of the fence to allow the tree stump remover to come back and remove the stump so that fence would be even.  They did remove one part of the fence.  They did tell me they did not want to remove the fence post.  I told them I would be willing to pay for new fence post if I had to.  Fortunately the stump remover was able to remove the stump without having to move the fence post they put in.  

    I asked for a 12 x 12 gate that we later found out had to be custom made.  Bob, the salesman let me know that he did not expect the gate to be custom made, but he made good on the contract. 

    Once the fence was done we realized that we needed an extra bar for the other gate to hold it in place when we drive through.  We had a bar that held one side but there was not a bar on the other side.  I called Bob and requested a bar be placed on the other gate.  Bob came to look it over and agreed to order a bar.  To my surprise the order came in within a week.  The owner Shane and another gentlemen came to put the bar in.  Shane also bought with him two heavy duty  bars to go across the gate to add stability since the gate was so large.  

    I am pleased with the work and am pleased with the response to the requests that I made.  If I had anything to be concerned about was the attitude of the crew that put the fence up.  It seems that the lead installer had a no so friendly attitude.  At one point I was going to kick him out of my yard but thought better of it.  My husband came home and talked to him and it seemed to get better.  I believe the owners are accustomed to his attitude and responded with that is just the way he is.  Just over look him.  I just did not think he had a very professional attitude and should be trained on customer service and satisfaction.  It was a rocky beginning but it got better and he did do a great job. 

    - Pat C.
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Driveway Gate Installers in Petersburg

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