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Chimney & Fireplace reviews in Petersburg

  • B
    Feder Mechanical Service LLC
    They did what they were supposed to do and did a good job. But I think they're kind of expensive. He was very knowledgeable.  To improve, they could have more competitive pricing.  But then again, you get what you pay for.  They were on time.
    - Joshua C.
  • A
    Home Town Plumbing, LLC
    Tony came out to do an estimate for me and was very professional. When quoting me he was very specific on the items needed as well as the labor charges. While he was performing the service, he kept the area very neat and clean, constantly cleaning behind himself. He worked steady and got the job completed sooner than expected. He went over everything with me and asked questions to make sure that I understood. I've just recently decided to have some kitchen remodeling completed and have scheduled a time for him to come back to my home to quote an estimate.

    Would recommend
    - Brandy M.
  • F
    From day one the fireplace insert did not work as advertised.  We wanted an insert where we could set the desired temperature and then let the stove do the rest.  That never happened.  The stove would get to a preset temperature, turn off and then never turn back on until someone woke up in the cold and went into the room and started it again. 
    Not too long after purchasing the stove I began to see that this was going to be one of those times when the seller just doesn't do anything to help the buyer.  I was SO right.  Even though I told them multiple times, the answer I got from the "owner" Larry was that they don't break, referring to the remote that was supposed to control the turning on and off of the stove.  Since I'm not the supposed expert in this field (although I think I had figured out far more than the owner ever did) I suggested that if it wasn't the remote it might be the stove that was malfunctioning.  Again, I guess they figured since I'm a woman I can't figure out a simple remote setting, I must be doing something WRONG.  How WRONG can you be when you set a temperature and the stove turns off and won't turn back ON. 
    For months, I went back and forth with the people at this place and continued to get nothing from them.  They even said they would contact the manufacturer, and then said they had contacted the manufacturer and got no reply.  So, then it was MY problem?  From the very first day, the stove didn't work right.  I figured out what it was doing within a week of installation and  I contacted them.  Over and over and over. 
    To add insult to injury for this $3000 stove that wouldn't turn back on with the remote, the blower went out.  So, the owner told me that even though they didn't think anything was wrong, they would finally (after months and months of saying they were going to order another remote) order a remote.  And, it would cost me $100 to have the blower installed.  They did install the blower and gave me another remote.  This did NOT help the problem.  The stove went off some time in the night and the only way it would turn back ON was when I went into the room and turned it back on.  I have multiple photos of the stove, with the remote sitting in front of it. The stove would be off (of course), the remote would be set for 70 degrees and the remote would show that the stove was ON even though it wasn't, and the temperature in the room would be 60 or 62.. 
    Had I not been so involved with the care of my elderly mother, I should have taken this unethical person to court.  Since I didn't have the time and grew up (wrongly, I guess) believing that when someone sold you something they stood behind their product I ended up with a gas fireplace insert that is only useful if someone is in the house, awake, and continually monitors the temperature, making sure to turn the fireplace back on when the temp drops back to an uncomfortable cool temp. 
    I can't believe I'm the only person this man cheated.  He was so blatant about treating me like I was too simple to understand anything.  I imagine if he was dealing with women or elderly people he would treat them the same.  I also imagine he wouldn't dare to do something like this with someone with means to take him to task and make him service the stove like it should have been. 
    Bottom line at the bottom, I wouldn't buy a dog house from this man.  And, I imagine some day karma is going to get him good.  Just wish I knew about it when it happens.
    - Catherine I.
  • D
    Victorian Fireplace Shop
    - Keith C.
  • F
    - gina h.
  • A
    Chimney Saver Solutions
    By the time I arrived from out of town the work had been completed and clean up done. Very pleasant to work with.
    - Janet L.
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Chimney And Fireplace Contractors in Petersburg

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