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Eye Care reviews in Pennington Gap

  • C
    Okay at first we saw Dr, Jeffery Carlsen we were told at the first visit our son would need surgery as soon as he turned onemonth old but no sooner due to risk of anesthesia but no later than 3 months bc his chances of being blind would go up bc the brain would train itself not to see if it went too long, we were told they didnt have the equipment there so they would make an appointment in Roanoke, VA and call us that day or the next, a week went by with no calls so i called and was told the lady was out on leave who made appts, then i called 2xs the next week and no one would return my calls the third week I called 2 or 3 more times and finally with still no response I began to get ill and told the lady i was going to call every hour on the hour and be the rudest person they had dealt with until I was told something, finally about 3 hours later my call was returned by a girl named Katie who informed me the reason they hadnt made an appointment for my son was they were holding out for a board meeting to see if they'd get approved for their own equipment and they had, I said great so when will the surgery be and she said oh I dont know yet it will be a while we still have to purchase the equipment have it installed and have training to become familiar with it, and there are 19 other eyes needing surgery, and she said Dr Carlsen said we were just going to leave every thing and quot;as isand quot; right now with his eyes and have an appt for April 18 2013 to re-dialate the eyes and make sure they hadnt got worse , they couldn't my son was already blind,and time was running out we only had 6.5 weeks to get it done It turned into a money situation in my opinion and by the 17th of April my son had already received his first surgery at UVA in Charlottesville VA by Dr. Christian Carter whom I highly recommend he booked us in immediately and said he should have been on the OR table the day I called he and his staff especially Gail is awesome with children and very thorough, if you have a medical situation that your child had an urgency to be treated PLEASE PLEASE take them elsewhere if I would have waited my son would be blind today
    - Lora H.
  • A
    Great! I had called from a referral from a co-worked after we had been treated badly with no urgency to treat my son at Johnson City Eye center of Johnson City, Tennessee , Gail the office worker for Dr. Carter booked us in immediately into their schedule and had an appointment set within 10 days for surgery after I first contacted her and explained our problem, dr carter is very thorough and even gave us his cell phone number in case of emergency after we went home, we live 6 hours away and to see him and his team is so very well worth the drive this makes our 6th drive up here!
    - Lora H.
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Eye Doctors in Pennington Gap

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