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Medical Specialist reviews in Penn Laird

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  • Initially we went in to have a large cyst on the wrist examined. The office staff was very disorganized and the environment was also unprofessional. The communication between medical records, billing, nursing staff, and physcians seemed to be chaotic. The doctor was vague in his assessment, and we left with a very bad feeling about the quality of care. However, we went ahead with the surgery. The surgery was outpatient, in the physican office. The patient was the last surgery of the day and the staff seemed more intent on getting us out of the office so they could go home rather than ensuring that all was ok and answering any questions we had. Less than a year later the cyst reappeared. When going back for a consult on that, the doctor first said the reappearing cyst is just bone. He took xrays and when first reading the film he put them in the viewer backwards and started to explain the findings. He realized he had them in backwards so he turned them around. He said he definitely got the cyst, but he recommended an MRI to study further, and that we should do it immediately. Dr. Chappell was more interested in making small talk about personal matters than he was about discussing the medical situation. He knew we were displeased! We were dissatisfied with the visit, so we went to a hand/wrist specialist in another town. That visit was much more informative. (We took the same xrays from Dr Chappell's office) They informed us that a small cyst had been removed and the large one we went to inquire about in the first place was never removed. They gave us a couple of options to proceed and said an MRI was not necessary, certainly did not need to be done immediately. We will never recommend this office practice for any kind of work. It is much better to drive a distance and get satisfactory health care.
    - David H.
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Medical Specialists in Penn Laird

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