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Moving reviews in Palmyra

  • F
    My Guys Moving
    I would definitely recommend you think twice before hiring My Guys Moving Company. You definitely get what you pay for, and boy did I. We contracted them for our move and while the price was better than that of their competitors, it was not worth the headache and hassle we currently have on our hands. I should note that they NEVER offered additional insurance for the move - something I gladly would have paid for. On move day they showed up almost 2 hours LATE and ill-prepared and could not make it up my driveway in their truck. We had to reschedule for the next day when they brought a second truck to ferry things down to the other truck. It stands to note that at the end of the move, they pulled a little bait and switch the following day saying their guys wrote down the wrong time on the paper (that I had already signed for approval) and ended up needing to charge my card almost an additional $200 because the times were incorrect. During the course of the move a $2,000 headboard was badly damaged. According to their policies they only pay .60 per pound for damaged items and at their discretion will pay that insulting amount, repair or replace. You can guess what they chose, right? They offered me $100 for a solid mahogany headboard that has an entire chunk missing from the top of it with a crack straight across it. We declined and countered that $750 would be an appropriate and fair compensation for a beautiful custom made item they destroyed, and were told the owner was being ���gracious��� and ���generous��� in offering us $100, since we really only ���should be getting $50,��� for our claim. after much back and forth with Kellie, I had reached my breaking point and let her know they are a garbage company and the offer was beyond insulting. My husband and I decided to settle for the $100 since that���s all they can afford to pay when they damage items, and when I let Ms. Kellie know I would be dragging their garbage company���s name thru the mud with my honest review of my experience, she said she was going to speak with the owner about what I said about their company, as if he would decide to rescind the offer - which I do have in writing via email. We are now at a crossroads, as I am waiting for the owner to make an attempt to rescind the offer, so that I can not only sue them for the full value of the headboard, but also for the cost of the move itself and court costs associated with the filing of a suit. In short, they uncharged me almost $200 for their clerical error, and now are jerking me around on appropriate compensation for my headboard. Avoid these people at all costs. Pay whatever extra money you have to, to go with someone else as you are sure to get screwed over by My Guys Moving.
    - Karen W.
  • A
    Milo the Mover
    Were much more affordable than alternative estimates. Crew worked hard, was friendly and delivered the goods (including a climb to third floor at the new apartment) without problem. Only glitch was that moving bid specified special container to protect a giant-screen TV. The movers said nobody told them about that -- but they did a good job of bubble-wrapping the TV to protect it.
    - Larry L.
  • A
    Everyone was professional and on time. My only rub is they had a minimum fee, and my house was somewhat small so I probably paid a little too much. That's my fault though. Overall the prices were fair, and I would recommend them again.
    - Charles A.
  • A
    Big Move VA
    From the beginning, the contact with Salma (the owner) was great!  She suggested since it was a short move, to go with the 16' truck and 3 men instead of 2 men and 26'- because the price difference in the truck would allow me to get the extra man at the same price.  That's the kind of thinking I appreciate!  And seeing how they were able to maneuver the truck really drove the point home.
    There was a light rain, so they were running a bit behind, but Salma called and informed me well ahead of time, and said that she'd be onsite to make up for the slight delay.  When they arrived, the assessed the situation, then they rigged up a tarp to make sure that nothing was exposed to the elements- another thing that's nice to see when someone is moving your valuables.  The move went great- they packed the items with care and were continually moving and hustling- just what you want to see with the movers.  But they didn't let speed get in the way of care and quality.  They made suggestions when appropriate, and really listened to concerns and adjusted accordingly.  I hate to sound like a cheerleader, but there was really nothing negative to add.  It was even to the point that the size of the move was miscalculated, and she took the hit and wouldn't accept anything additional- just said to give the men more of a tip if I felt the need- which I did!  They were astonishingly personable yet professional all the time, and I appreciated the work of the movers just as much as her leadership.
    I'd definitely use Big Move VA again!  I was skeptical, because I'd not heard of them before, and you really don't know who to trust with your move.  I can say that I'm glad to have trusted Salma and Big Move VA, and would (and have) unhesitatingly recommend them to anyone seeking a move.
    - Charles L.
  • A
    Big Move VA
    The move included boxes, furniture, etc. It went very well. They are very efficient and punctual. The whole team was professional and friendly. They only do state-wide moving in Virginia, so if you are moving within the state I would absolutely recommend them.
    - Damian M.
  • A
    Professional Movers Inc
    Professional Movers are the best.   Not only did they move all of my things to my new home, they did it with no problems whatsoever.  Before leaving my past residence, they moved some furniture from the attic area into the living room so it would be available for my upcoming moving sale.  At my new home, they brought in the furniture and put everything where I indicated it should go and when I didn't know where I wanted it to be, Eddie recommended placement of various items  and he was right on target - I still have all the things in place where he suggested I put them.  When people tell me how nice my new home looks and ask if I had any problems deciding where to put things, I could just say "no problems at all" - Eddie helped me out.

    - Lois F.
  • A
    Leon White Movers Inc
    These folks are professional movers. Leon and his crew went out of their way to help me feel comfortable about the move. They carefully wrapped items and placed them strategically in the truck to prevent damage. At our new home, they assembled furniture and made sure to place items in the correct rooms. I am very thankful to have found this company for our most recent move.
    - Elissa K.
  • A
    My Guys Moving & Storage
    They provided an estimate (that was subsequently exceeded by the ultimate cost), packed us, and moved the home.  All those involved were courteous, punctual, friendly, and professional.  
    In hindsight, we probably could have packed less ourselves, as they were much faster and better at the whole process!  There was virtually nothing broken (only a couple of small items of little consequence), with nearly everything arriving in the condition as it started.  The packing went very quickly, followed by the long drive.  The unpacking went more slowly (as you'd expect), but they never slowed down -- we had to convince them to take a break and eat some food we ordered!
    Back to the estimate -- we had lots of books and similar heavy items that we believe were underestimated in the original cost estimate.  I don't thing the final cost -- though more -- was unreasonable.
    One small complaint:  they said that we could get used packing boxes from them before the move (we had done this on a previous move where we used them), but they never became available.  We bought new ones instead, adding a couple of hundred dollars to our move -- but again, this was not a terrible inconvenience or cost.
    We've used them twice now, and would readily use them again.  The experience was positive!
    - Douglas H.
  • A
    Student Movers
    Excellent!  Student Services personnel are bright, personable and motivated.  They maintained an open and friendly dialog with us to solicit our preferences, making it easy for us to ensure our possessions were carefully packed and placed in just the right locations in our new home.  Their energy level and dedication to customer satisfaction are wonderfully refreshing!
    - Edward B.
  • A
    My son and his wife have used them twice. So far everything has been great. They came out and gave us a quote. I have talked to them several times about crating some pieces. They have been very, very good. They do say that they estimate high which I am hoping. We got an estimate from another company and their estimate was a lot lower but they do not come to the house. We felt that somebody that was a professional team and saw what we had would give us a much better quote. They are going to do it over 2 days and it is a weekend and they are not charging any extra for that. Everything seems good so far so we feel like the move will go well. The price does seem a little high but we don't know for sure. They have been very responsive and answered any questions that we have had. I called them last Thursday and she was not in the office because of the snow; before I got to work on Friday she had already called me back. They did come on time for the inspection to do the estimate. They seemed to be very professional. Updating this report now that move is completed.  Very Happy with the service.  The packout and move took three days over a weekend, and there was no additional charge for the weekend move.  The team was very professional and we have only a couple of glasses broken.  I definitely would use this firm again.
    - Elizabeth W.
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Moving Companies in Palmyra

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