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Carpet Installation reviews in Occoquan

  • F
    Carpetland
    Buyer beware.  They installed carpet 3 years ago, which went fine.  Within a year, buckles started appearing, but I didn't think much of it until I was preparing to sell my place.  I contacted them about it, since it seems like there shouldn't be 15 buckles on 1000 square feet of carpet, and asked them to fix it.  They refused, claiming that because I hadn't had the carpet professionally cleaned (despite it not needing to be cleaned), that the warranty was no longer good. 
    .So I relented and decided to have them come stretch the carpet.  I paid them $250 in early June, and the guy came in early July...took one look, and said it was a bigger job than he'd been told and said he he couldn't do it that day.  When I called them back, I had decided to use someone else and asked for a refund.  Despite saying--on several occasions--that they would refund the money, as of today (15 August), they still have not.  I called my credit card company today and they put in a claim
    I had Hew's Carpet from Lorton in yesterday to stretch the carpet, and, not knowing the history, asked what time of year the carpet had been installed.  I got it at a President's Day sale, so it was installed in late February/early March.  Hugh indicated that the reason the carpet buckled WAS Carpetland's fault - because the carpet had sat out in the the cold air and contracted before it was installed, so when things warmed up, it started to buckle.
    So use Carpetland at your peril.  They do not properly install carpet (or take measures to account for weather), they do not stand behind the product they sell you, and the will not fix things when they go wrong.  In addition, they blame the customer for problems, and if they get their hooks into your money, won't let go.  DO NOT USE THIS COMPANY.  They only care about taking your money.
    - David W.
  • A
    AMERICAN CARPET SOUTH INC
    In spite of the traffic in this congested area, the team arrived on time and after courteous introductions, proceeded to remove the old carpet. They worked quickly and efficiently, installing the new carpet without a problem, then cleaned up. I'm thoroughly pleased with the new carpet (purchased at Home Depot and an upgrade on sale) and how great it looks. I would definitely work through American Carpets again. This was a professional team that did a professional job. I couldn't ask for anything more.
    - Gail V.
  • A
    AFFORDABLE CARPET & FLOORING
    They were very good.  They worked really hard to make sure the stairs and all looked perfect.  They had to move a lot of furniture, but they did a really good job.  They were excellent in returning calls and getting back to you as fast as they could.  They were right on time.
    - Cheryl B.
  • A
    Hew's Carpet Care LLC
    Hugh was great.  On time and professional.  Did a wonderful job stretching carpet (including some tricky spots) and explained why the problem had arisen.  Highly recommend.
    - David W.
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Carpet Installers in Occoquan

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