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Auto Repair reviews in Occoquan

  • A
    Tynes Automotive
    This guy is really good. Excellent mechanic! That was kind of expensive to reset the computer. I want to say it was $68 I think. He just is very customer service oriented. I had my 90,000 inspection done. I have a Honda. My car has been running fine. I don't hear anything, it runs, it starts, it does everything. If I would have taken it to a Honda dealer, they would have come out with three sheets of paper with a bunch of things I needed to have replaced. He only fixes what's broken. So, he's very thorough. Very knowledgeable. He's not going to rip you off. He fixes it right the first time. I would recommend anyone go there after their dealer warranty, the manufacture warranty is up and never go back to the dealer. Very good interactions. He used to be the head mechanic at a service station near me, and then he went on his own and opened his own shop. Excellent work.
    - Nancy P.
  • A
    Lake Ridge Auto Care
    From the time I called the first time to when I picked up my repaired car, I had a consistent point of contact, Ricky. He was very courteous and professional as well as dedicated in helping me get my car fixed. He had some initial trouble finding the right rim (Ford makes quite a few different types for the Fusion), but he was determined to find the right one and in the right color, which he did in a timely manner. Overall, I was very happy with my service and should I need another repair, I will definitely return!
    - Carrie C.
  • B
    Extreme Custom Collision
    went well, though one bumper clip was poorly installed and car had to be brought in again for reattachment. Courteous, clean, professional service with direct contact with insurance company and enterprise rental car.
    - michael s.
  • A
    Ourisman Ford & Lincoln of Alexandria
    I take my car for service every 10,000 miles. I scheduled them up and I will be using them again. The know my car and know what the mileage is. My know my call an always get me in quickly. They do the job and I am satisfied with them
    - Tammy B.
  • D
    I needed to get my vehicle serviced before leaving on vacation so I went to Exline Automotive--a shop I have trusted for many years. The car, a 2009 Kia Rondo, ended up needing a lot of repairs. In addition to usual preventive maintenance, the car needed significant repairs involving the replacement of the front struts, front and rear brakes. After doing some research, I discovered the strut and brake problems I was having were a common occurrence for this car. The owner quoted me a price of $2,400 to do the job and I authorized the work. He also told me he would need the car for most of the week. I thought this was reasonable for the amount of work being done, in addition to lining up the parts, many of which needed to come from Kia. During the course of that week, I got a call from the owner telling me his parts supplier had underestimated the cost of some of the parts and that the bill would probably be more as a result. Since I had used Exline many times before, I accepted the explanation and assumed it would not be very much. When my wife picked up the car, the bill ended up being $300 more--certainly much more than I expected. I then learned that in addition to the rear calipers needing to be replaced, both rear brakes had been almost entirely rebuilt to include calipers, rotors, and pads. I called the shop to ask about the bill and the rear brakes. The owner's explanation was the parts supplier, a local Kia dealer, had severely underestimated the price of the parts. He then went on to explain that the parts had actually cost about $700 more than quoted and that he was absorbing most of that cost. I then asked about the rear brakes and he explained that it made no sense to install new calipers with worn rotors (the rotors apparently were worn close to legal safe limit), so they replaced the rotors and pads while the brakes were disassembled. While I accepted that explanation, it was not clearly communicated up front. Finally, when I got the car back, I discovered the tire rotation had not been completed as I had requested and paid for. I knew the tires were not rotated because the front pair were showing some uneven wear. After our vacation, my wife had to take the car back up to the shop to get this work done. After many years of being a loyal customer and spending literally thousands of dollars in this shop maintaining 4 family cars, I was very disappointed in this treatment by Exline. I will be taking my business elsewhere from now on.
    - Neal L.
  • C
    MyTech Automotive Inc
    After a frustrating experience with my previous car service provider of many years, I decided to shop around and start taking my cars elsewhere to be serviced.  After checking Angie's List, I decided to try MyTech Automotive.  I called the shop about mid-morning to schedule a appointment for the next day and got their voicemail.  I left a message and identified myself as a new customer and Angie's List member.  By late afternoon, I had not heard anything, so I called them back.  The service manager answered this time; I explained my problem and he told me I could bring the car in the next day.  My wife and daughter took the car in at around 8:30am the next morning.  The day went by and I heard nothing from the shop.  At 5:00pm, I called and asked about the status of my car.  The manager answered and said they were just getting it in to look at it.  He apologized for not calling and said they had "over booked" that day.  He then said he'd call me back "in about 15 minutes" to let me know what was going on with the car.  After 25 minutes, he called and said the problem was a bad sensor and they would not be able to do the work until the next morning.  For my inconvenience, he offered to take $20 off the oil change.  We got the car back the next morning at 10:00am--my daughter barely made it to her college class on time.  I am somewhat sympathetic to problems that happen in the course of a business day; however, I don't feel MyTech did enough to earn my business as a new customer so I'll be taking my car service needs elsewhere.
    - Neal L.
  • A
    Ted Britt Ford - Fairfax
    - Michael M.
  • A
    It was very easy!  We bought the gift card on Angie's List and used it to buy gas at our local Shell station.
    - Margaret S.
  • A
    Stan Rollison's Automotive
    Did a good job and was satisfied with the price.  the only thing i can complain about is that they did not put the spare tire in the trunk securely.  When i got home i had to do it.
    - Dominique R.
  • A
    - Linda B.
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Auto Repair Shops in Occoquan

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