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Transportation reviews in Oakton

  • F
    Scrub Pirates

    Very disappointed.  Poor job and even worse follow up.  I had 2 small boats (2012 18ft & 2013 19ft) that I wanted detailed.  They needed cleaning, minor oxidation work and waxing.  I called scrub pirates and asked for a quote.  The amount quoted was too expensive so I declined.  The next day Patrick called me with a better "deal".  Mind you I did not try to negotiate.  He called me!  He offered to do each boat for $300, $600 total that he said was for the complete package, (compounding to remove oxidation, washing, polishing, cleaning the seats, cleaning the carpets, etc.).  He said the boats would look like new.  His words not mine.  He also told me he would send out two crews. 





    So the day comes he is supposed to do the work and I call him to see if he is coming.  He said his wife had an appendix attack and had been in the hospital and could he come the next day?  I said yes.  They showed up at about 10:15am with three workers, worked until, 1:00, left for about :45 minutes, came back and worked until about 4:30 and let for the day.  This didn't seem like enough labor to do a decent job but figured I would give them the benefit of the doubt.  I inspected the job and sure enough it was lousy.  They didn't get all the grime off the bottom.  They didn't get all the oxidation out of the gel coat.  They didn't get the some paint transfer off the hull.  They didn't remove the seats and clean any under seat storage compartments.  They didn't clean the carpet.  I had to do all this work.  It took me several hours but I was able to clean what they couldn't/didn't.  They were either lazy, rushed or incompetent. 





    So again I contacted Patrick.  It took several days for him to get back to me.  He said his child had been in the hospital and could he get back to me soon?  I said yes.  Not wanting to bother him I waited over three weeks and I never got a call or text back.  I texted him and it's been several weeks and still no response.  My assumption is that I will never hear back. 





    I will never use the company again.  The combination of lack of quality and business etiquette is extremely disappointing.  Note, while Patrick was going through his issues I offered to allow his crew to contact me so he could deal with this drama but no one ever bothered to contact me. 


    - Lee F.
  • F
    Dulles Taxi & Sedan
    On the evening of the ball I received a call 30 minutes from scheduled pickup time from a driver who said he was on his way. When asked the kind of car he was driving he said it was a minivan. I told the driver we had arranged for a town car and called the dispatcher to correct the situation. He told me that another car would arrive shortly. The second driver arrived one hour late in a town car. When told the destination was the Convention Center, he refused to go saying traffic would be too heavy. A second call to the dispatcher was required. On the way the driver tried to drop us off at the metro and at various places along the way in DC to pick up a cab. It was all we could do to get within 6 blocks of our destination. He then had the nerve to demand a $30 tip. After the event ended Dulles Taxi refused to send a car to pick us up and left us stranded in DC at midnight. We had to flag down a cab which took an hour in the cold. When I called to complain about our experience the next day the owner was very loud and rude and told me they did not need my business and I should not call back. I assured him that there was little chance that they would be hearing from me again. The ball was a wonderful experience but Dulles Taxi tarnished the evening for us. I will never do business with them again and would urge anyone who asks my opinion to avoid doing business of any kind with them as well.
    - Allan Z.
  • A
    Washington Execu-Coach LLC
    From the time I contacted Washington Execu-Coach to take me to Reagan National Airport for a business trip, it's been a truly pleasurable experience. The driver arrived approximately 15 minutes ahead of my scheduled pick-up time in an immaculate Mercedes, and he professionally drove me to the airport with plenty of time to spare. I appreciated Washington Execu-Coach's fixed price policy of $60 per trip, which eliminated the tactics taxi drivers have previously tried to gouge me, such as bag fees and taking the long way home. I also appreciated being able to use a credit card to pay for the service and not having to getting into arguments with cab drivers who insisted on getting paid in cash.
    I would have liked to give Washington Execui-Coach an A+, but I can't do so. The next best thing I could do was to place a reservation for Washington Execu-Coach to take me home upon completion of my business trip.
    - GARRICK W.
  • D
    Northern Virginia Town Car & Limousine Service
    We usually use another highly recommended limo company when going to and from the airport, however they would have been a bit more expensive to use considering the wait while we were in the restaurant. Northern Virginia's coupon based on the 4 hour minimum seemed like the best alternative. The business office responded quickly to my initial phone contact, however it took a while and several follow-up emails to receive a contract.

    On the day of service, the driver was almost a 1/2 hour late picking us up due to traffic. It was not a huge deal, as the restaurant held our table. But I couldn't help thinking what if the destination/event had a hard start time. The company we used previously usually arrives 15-30 minutes early, to avoid unexpected situations like this. They picked us up in a 8-10 person white stretch limo. I had specifically asked for a 6 person limo, as I really don't like spectacles (neighbors were staring); in addition, three of the five passengers were seniors and it was difficult to have a conversation with the elongated seating.The ride into town was really rocky. There was a lot of traffic, and I'm not sure now easy it is for a limo to gracefully drive in stop and go traffic...but we were constantly being jarred and jerked around. My husband, the birthday boy, thought he was going to get motion sickness. When we arrived in the Georgetown area, the driver asked us if we knew which building it was and where the parking was. This was a detail I had hoped the limo company would have researched prior to pick-up.

    On the positive, the driver was very friendly and did call on his cell phone to alert us to his tardiness. The limo was clean. The ride home was much more pleasant once traffic had cleared up.
    - Leigh M.
  • A
    RED TOP CAB
    I made the arrangement a few days before and had to change the time due to a cancelled flight. Operators were helpful and cheerful The driver was early, loaded and unloaded my heavy suitcase, took an efficient route to the airport and was cheerful. An excellent experience. It is so nice to have cheerful service people.
    - Jo Ann R.
  • A
    Reston Limousine
    Reston Limousine is excellent. We have used them on three occasion thus far this year. Once for a birthday celebration, once for dinner travel and once for a group to attend a concert. Manny was our driver for the sedan trip to and from dinner. Not only did he provide excellent personal attention to us, but he even picked up flowers for my wife that the Reston office secured for me and had delivered to their dispatch center. Not only is their service great, but their vehicles are always clean, in perfect working order and their willingness to go the extra mile is always appreciated.
    - MATTHEW C.
  • A
    Washington Execu-Coach LLC
    We were 4 adults and one child. We had a lot of luggage. They were absolutely great. The car was a brand new one. They had a child seat or a booster in it. Our friend���s son was able to be in the booster seat. They were really good. It was $50 for pick up and $58 to drop us back.
    - Barbara N.
  • A
    UP & AWAY TRAVEL
    Excellent. I was retiring and wanted a personal travel agent. I know they have access to seats I don't have and I'd rather leave the work to someone else. I picked it out of the phone book, had no references and literally took a chance. The offices were convenient, had good parking, and I was happily thrilled by the total results. I had my travel schedule (not easy since to Mississippi with limited airline options), boarding passes, vehicle reservation as requested, and off I went with no problems along the way. I returned for reservations for new trip arrangements and Laila welcomed me by name and asked about the cats, by name (not easy with six of them in the family). I'm sure she has a means to pull up those names, but whatever it's appreciated. I'm not sure where I'm headed next but I will definitely have Laila and Up & Away take care of all the arrangements.
    - CLAIRE D.
  • A
    SCANDIA WORLD TRAVEL INC
    So far, very good. I'll supply a final review upon completion of the trip.
    - Peter M.
  • A
    SCANDIA WORLD TRAVEL INC
    unknown
    - Lawrence F.
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Transportation Services in Oakton

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