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6 Questions to Ask a Basement Waterproofing Contractor

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Basement Waterproofing reviews in Oak Hill

  • A
    Fantastic! We are so thankful to be working with Clifton Contracting! We had some very specific requests and high expectations. Chris and the Clifton Contracting team were so patient and worked very hard to complete the job. We could not be more thrilled with the final outcome. We have used them for 5 or 6 different kind of projects from drainage to grading to a two different additions. I will definitely hire them back for additional work.
    - Anna G.
  • A
    My experience with Clifton Contracting has kept me coming back to them time and again. Chris and his crews are professional, punctual and cordial. We were in serious need of exterior water management on our property. Clifton Contracting designed and installed a French drain system where others had failed. I could not be fore satisfied with their work and my experience. -Kevin
    - kevin G.
  • A
    Clifton Contracting does outstanding work. The drainage and water erosion solution installed by Clifton Contracting at our home gives us peace of mind, no matter how heavy the rainfall. After a neighbor on ground higher than us installed yard drains for his gutters that were directed at us, we were inundated with water every rain event. Since Clifton's drainage solution, we have no problems. Their work was efficient, professional and well worth the reasonable cost.
    - Joseph V.
  • A
    I got wet basement due to excess rain. I interviewed top three waterproofing companies from Angie's list. I picked Basement Masters. Here are the three reasons - (1) The owner, Randall articulated a plan well to me and seemed to have my best interest in mind. (2) The customer care, Leah was friendly and personal. (3) Their price point was very reasonable. It turned out that my basement concrete was unexpectedly thicker than normal. They didn't complain and didn't raise the price and complete the work in 3 days. They installed French drain, added new sump pump, buried downspout drains outside. They did clean and beautiful job (see pictures below) and provided responsive customer care after installation. I was pleased with their performance and will hire them again.
    - Maureen C.
  • A
    My poured concrete basement wall had been cracked and leaking for several years always following substantial rainfall. The dehumidifier had been able to keep up with it to a point, but it quit and the mildew began. I called a competitor of Basement Masters ( that advertises heavily on local TV). The rep came out complete with big book of endorsements and did a walk through. He recommended their "system" to fix the leak. It consisted of a french drain around the inside perimeter. The price was incredibly high! I blew that off, and after several months contacted Basement Masters. Randall (the owner) came out, did a review of the situation and told me I could go with either of two ways: 1) outside dig to address the problem with a 20-year guarantee, or 2) inside epoxy injections to the prepared crack and a 10-year guarantee. The price of the inside epoxy injections sold me that that was the way to go. It took a while for the rain during the summer of 2018 to provide a dry three-day period for the epoxy to set and cure, but a window finally opened to allow for the process. Once Walter (the guy is a magician!) did his thing, the basement is finally dry! I can't say how happy I am! Basement Masters is true to their word, have more then fair prices, and just do the right thing. Call others for an assessment, but make sure you call Basement Masters and go with them for the work.
    - Keith T.
  • A
    This company is AWESOME. I was concerned about my property's water drainage/flow; I have an area that is constantly moist, collects water, and doesn't dry during the rainy season. In addition, I have a sump pump in the basement (we inherited the system from the previous owner) and wanted to make sure it was working. Bruce came out, walked me through all of my concerns. While the area that collects water could be remedied with a french drain system, he said I didn't need it for safety of my home. Then, he checked my sump pump (everything was working fine). I went to pay him for his time--and he DIDN'T charge me. What an HONEST company! He didn't sell me a system a didn't need and he didn't even charge me for his time. I know that if my sump pump system goes out--this will be the ONLY company I call.
    - Stephanie P.
  • A
    Very well. The technician was very knowledgeable and took us through the basement and pointed out problem areas, as well as going through the outside of the house to identify how to resolve our issues. Appreciated the "no pressure" stance that he took when showing us what needed to be done. Whenever we need to actually get service done in the basement, they will be the first ones we will call.
    - Ricardo W.
  • A
    A +++ We could not be more impress with the service, knowledge and professionalism of this company. Our wood basement floor was getting damp and discolored in one corner. We call AMC911 to look into the problem. Eric came to check it out and to provide an estimate for the corrections he felt were necessary. He did a complete and thorough inspection of the foundation and the existing grade. Took measurement, made a sketch and in about 30 minutes after arrival he presented three options with a printed estimate spelling out all the details and handouts with further information. He was also honest enough to tell us of a simple fix that we could do and if that did not work then we could look at his options. The complete experience was fantastic refreshing and unexpected. They have their competition beat on all accounts. We are currently doing as he suggested but if it fails, we will certainly call AMC911 to institute one of their fixes.
    - Sterwart G.
  • F
    The plumber examined the area that had a leak.  He explained that he would have to remove the drywall and would

    probably have to move the existing pipe and replace it as well as probably have to replace and move more of the piping on the other side of the crawl space to relieve stress on the pipe.  He made it sound very labor intensive and involved.  In actuality, he removed and replace about 2 inches of the pipe with a rubber sleeve and didn't remove or re-route any of the existing piping.  It took all of maybe 45  minutes, from the time he examined the area, until he completed the small replacement.  He earned a whopping $875,00,  for less than an hour of his time.   You would expect for $875.00, the drywall would have been replace, but this was not included either.  Since the job didn't involve any of what he said it would take, I expected it to be about $200.00.  He told my husband that this is how he has done business for the past 20 plus years.  Complete rip-off.  I would never recommend him or this company to anyone including friends, acquaintances and real estate agents.




    - Gretchen C.
  • A
    Everything was spot on.  Very good initial meeting with Steve who laid out different options.  Price and detail of proposal were top of my short list.  The foreman Luis and his team did a fantastic job managing the work and then personally attending to all the details.  We had drains put in, pipes running under ground, a stepped wall, etc.  We used to have a small amount of water seep into our basement before, and now our dehumidifier barely runs - we are bone dry and everything is bright and clean.  Note, this wasn't a fancy flag stone type deal - we just needed a high quality patio and wall put in and Phoenix and team did exactly that at a very good price.
    - Brian Q.
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Waterproofing Contractors in Oak Hill

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