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Professional Work reviews in North Tazewell

  • D
    Both Comcast and Time-Warner Cable service our county, Tazewell, in Virginia.  The people in the Western half have Time Warner; Comcast is in the East.
    I have Comcast.  They have provided High Definition service for only the last two years.  Until March of this year we had only 18 High Def channels.  That is not a typo.  For two years that is all we had and seven of those were premium and sports (golf.)  We still do not have On Demand, even though it is featured on the program listing and advertising.
    Cable or set top boxes are necessary for decoding Digital and High Definition signals.  In the last year I have had four boxes replaced because they have ?broken.?  When other areas have upgraded their equipment, we get their old equipment including set top boxes.  Comcast employees admit that no one checks the boxes, so if one is turned in and it's not working properly it could go out to a new user or to someone who has just turned a broken box in.
    I have had continual service interruptions due to employee carelessness, employees ?dropping equipment in the office,? or other reasons where we don't know why the cable is out, we just know it is out.  I have been double billed for services and equipment.  I have gotten my money back and in some cases the twenty dollar Comcast Make Up Payment , but no one has ever just said ?we are sorry.?
    People may ask, if Comcast Cable is so bad, why do I stay with them.  Direct and Dish have similar problems.  I stay for the Internet.  They have good, fast, reliable internet.  No one else has that.

    - Arthur H.
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Professional Services in North Tazewell

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