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Window Replacement reviews in Newport

  • D
    National Window & Door
    The sales person and installation crew were outstanding. On time each day, courteous, explained every aspect and phase of the job as it progressed, removed all debris, left no unsafe conditions. Generally did a terrific job. There was a problem with the first set of screens,because of the size of the widows and they were top to bottom screens.The screens needed a center bar to keep the sides from bowing in. New screens were ordered and installed, all seemed well for a short time. We had a mild winter, insects began to appear inside the screens of 11 of 23 windows, large insects (wasps, hornets, flys, ladybugs, stink bugs) the windows had never been opened, they coming from outside. A call was placed describing the problem. This is where the trouble began. The service manager, Jack, said he had installed the screens, they seemed to fit fine, but he would be glad to check them again as they were dedicated to making us satisfied customers, pleased with their work. I wasn't present when he returned, he left message with my family and on my cell, that the screens fit as they were supposed to and nothing could be done. I contacted him and explained that it wasn't space around the screen, but between the screen and the frame caused by an outward bow that was allowing bugs in. He told me if they found their way in they would find their way out.I stated any insect that large was unacceptable and that was one reason for the replacement. If I made any further comment, he began to interrupt and cut me off each time I tried to speak. I was able ask that the manufacturers rep be contacted, he checked them and said the spacing around the screens was normal.I asked that he come when I was present, I showed him the spacing closed when the screens were pushed inward toward the house, the space varied between 1/4 - 1/2 inch. His comments were " Oh, that is not right' how many have that problem?" Several new screens were delivered to the National Window and Door office. Jack told me I had to pick them up or be charged for their delivery. I contacted the Plygem rep whom arranged for their free delivery. The new screens had an arc from top to bottom that forced the screens against the window and stopped the flow of insects larger than a gnat.
    I am pleased with the product and the installation team, but  very dissatisfied with service after the sale and feel the service manager is very unprofessional and abrasive. As long as Jack is the service manager, I would not suggest this company to other customers, as problems after installation would require that they deal with Jack. 
      I have several pictures but they won't fit due to the size of the text,
    - Andy B.
  • A
    84 Lumber Co
    Jeff Scott was with us (and continues to be) from start to finish on this project.  He personally assisted us in designing our kitchen and countertops to meet the balance between an ill defined Statement of Work and getting us quality without busting our budget. 

    His desire to put the customer first had numerous opportunities to really hit home.  Our contractor dinged up our cabinets during install and he was able to work with the factory to get us replacement pieces in a timely manner.  The quality of the product was great across the board.  Extremely knowledgable, without being condescending.  One of the best "construction sales" folks I've met, and he stands behind his word.  He will show you how to meet your needs, and if your request isn't realistic, he'll tell you that too, without making you feel like an idiot.  Jeff came onsite numerous times to ensure everything was satisfactory, and to help explain the answers to our questions.

    Recommend Jeff Scott hands down!

    - R K.
  • A
    Kevin's Handyman Services LLC
    No hitches.
    - ERICA J.
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Window Replacement Installers in Newport

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