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Well & Water Pump Repair reviews in Newport News

  • F
    B-Dry Waterproofing and Foundation Repair
    Would NOT recommend this company! I got several quotes from 4 different companies, Bdry being the second highest. The salesman explained our options. Basically we were deciding between encapsulation or moisture barrier. We bought the moisture barrier option. The salesman showed us the 15mm plastic that would go up to the walls and up to the pilings which would prevent moisture from rising through our crawlspace and into our subfloor, We scheduled the work, crew arrived on time and finished the work in 2 days. I obtained my own electrician to run the power for the sump pump and dehumidifier, The job forman explained to not mess with the controls of the dehumidifier, as they were set already. I signed the paperword and they left. I had my son go under the house to take photos of the job performed (I'm not in shape to be crawling under houses). The dehumidifier was just running and running, huge gaps between the plastic sheets, the plastic wasn't tacked down. I called the company and was assured the supervisor would call me back in 24-48 hours. I let 4 days go by before calling my salesman and explaining my concerns. They sent a worker who explained they weren't supposed to tack down the plastic, but he'd go take a look. I heard him taping seams and then he came back out and said someone had left the dehunidifier off except the fan, which was was ON instead of AUTO, so not only was it not doing it's job, but it was costing me extra money on my power bill to NOT do it! He assured me all was solved, I signed his service sheet and he left. A week later, I had to have a plumber replace a hose bib, and when he finished, he asked who had done the work and for how much. After I told him, he said I should call them as there was a 3 foot gap between the exterior wall and the end of the plastic, and the only seems that were taped were right inside the entrance. I once again called the 1-800 number and once again was assured I'd be getting a call in 24-48 hours, and once again it didn't happen. I called the salesman again and asked this time they send someone else out to complete the job, as the same worker had been twice (once for the install and again for the call back), who assured me the supervisor would call, as he was sending an email, and copying it the the supervisors boss, Waited 3 days, no call. I then recieved a call from the worker who was obviously very upset asking me if I was trying to say he did bad work, etc...and instead of arguing with him, I asked who had told him to call me. He explained his boss, but refused to give his boss's name. After a period of time realizing the conversation was never going to be productive, I hung up, and called the salesman again. By the way, no one answers their phone when you call, but at least the salesman called me back. He explained that the supervisor "had more pressing problems" and that they'd already given me 2 hours of labor at no charge for a working system, and that they'd never said the plastic seams would overlap by a foot (or even at all) and that they didn't tack them down. He also said that he didn't know they weren't going to put the plastic all the way to the walls when he sold me the job, and admitted that was his fault. He also said that the reason they had the worker call me is that that one worker is "THE ONLY WORKER THEY HAVE TO DO CALLBACKS". The overall impression I've gotten is that they sell you one thing and then do something different, and once they have your money, they don't want to know you. Unprofessional company. I wish I'd spent the extra money and gone with JES. That supervisor has STILL never returned my call! I can't say enough how disappointed and unsatisfied I am with this experience.
    - STEPHEN L.
  • A
    Don's Plumbing Repair and Drain services
    Don responded promptly to my initial request for a quotation for the work. On the day of the work he arrived on time and got to work straight away. He was polite, professional and even cleaned up thoroughly afterward. Don did an excellent job and I would not hesitate to use him in the future and to recommend him to my family and friends.
    - Mark W.
  • A
    B-Dry Waterproofing and Foundation Repair
    They also put a water barrier sheet on the inside.  All that drained into a sump pump that they had installed.  The owner’s name is Kent Lundgren.  He lives in my neighborhood.  They provided excellent service.  They did everything that they said they would.  I recommend them to others all the time.
    - Daniel B.
  • A
    JOHNSON WELL & PUMP SERVICE
    Excellent! The work was quick and clean and you could not even tell they were here. The well works beautifully! Out of all of the other companies we called. This company was very prompt and called us back immmediately. Superior service and extremely professional! Would highly recommend to others! They had originally set up an appointment time up in which that was a little inconvenient for us, they called back to reschedule to meet our needs and were promptly here at the time they said they would be.
    - MICHAEL H.
  • A
    Don's Plumbing Repair and Drain services
    Fantastic! I highly recommend this company. Prices are reasonable and we were able to work within in his schedule. Don's plumbing is our first and only call for plumbing problems.
    - Janet C.
  • A
    Roto-Rooter Plumbing & Water Cleanup
    They are reliable and good.  I give him high ratings.  I will use them again. 
    - Ben & Jill A.
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Well Pump Repair Services in Newport News

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