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Taxi reviews in Newport News

  • C
    I booked a trip with this company in December 2013 for Atlantic City trip on January 22nd.   When I booked the trip I specifically asked if I could get refund because of weather conditions because I was hesitant to book a trip in the middle of winter.  The person on the phone assured me I could get a refund.  I then booked the trip for my friend and myself.    On January 22nd there was a snow storm and I was told due to weather the trip would be postponed until the following week.   The following week it again snowed and the trip was not going forward again due to weather conditions.  I told them that I could not keep asking off from work and having my employer change my schedule and my friend had a handicapped child and couldn't keep arranging services for the child and that we would like our money refunded.  I was abruptly told by the "owner" of the company that they didn't give refunds.   I explained that they told me I could get a refund when I booked it.  He said he would check and get back with me.  He never called me back.   I made two or three more calls and spoke to the supposed company "owner".  He was extremely arrogant and rude, and informed me that nobody ever told me I could get a refund and I was not going to get a refund, so much as insinuating that I was lying.  The only person lying is either him or somebody on his staff.  I will never do business with this company again.    

    As of 9/1/2015, the issue was resolved and there are no further complaints.
    - Katherine M.
  • F
    They insisted I prepay before they even picked us up. My husband & I, on separate trips within a few days of each, had hired the same people for transportation. They made a number of errors in the booking process. The woman came & she was on time both times for pick up, but she did not help with luggage except putting it in the car & taking it out. She was very unfriendly. While driving my husband, she used her cell phone incessantly for personal calls & only used one hand while driving. She played very loud music as well. The biggest negative experience of all with this company is that she stranded me at midnight at the airport. I was left with no ride, I had already prepaid her company to take me home. I even tipped her very well the first time she picked me up, it was kind of like adding insult to injury. On top of it all, I had to pay $87.00 for a taxi to take me home that same night.
    - MELODY S.
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Taxi Services in Newport News

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