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Piano Moving reviews in Newport News

  • F
    Apex Direct Movers, MiniMovers757, MiniMovers 757, same address, same company, same guy. Review them all. Trust me, first hand experience. I have if in text, estimates and have spoken to the owner. He sent me a blank estimate from one company, gave me a receipt another company, then referred to himself as the other company in conversation, even he doesnt know who he is representing at any given time. I was texting the mini movers number and he called himself Apex. He answers the phone just "Movers" because he doesnt know which company you are actually calling for. So if he says "Thank you for calling Apex Direct, this is Reginald speaking" Or "Thank you for calling MiniMovers, this is Reginald speaking" he will have to know which company you're calling for in advance and address his business formally and professionally from start to finish.. Just answering "movers" allows him the flexibility to have both, not answer questions of confusion, and flip flop between the two. Reginald prefers the latter. That is the first indication of why you should avoid this company, it is not uncommon for a business entity to operate under a dba, but when it is one person running several active dba's out of his pocket for the same service, in the same local, that raises eyebrows. It is the same reason they have multiple profiles on this website. They get flagged, and want to reinvent. Claiming defamation and lies have damaged their business. Lol On to my other reasons... as if that isnt enough. It's just copy and paste from my minimovers reviews. The false BBB accreditation should prove enough this guy will do anything, say anything, promote anything, even if it is trademark infringement and false advertisement. They were never on time. They damage your items and walls. They will quote you one price and charge you way more. I was quoted $400 for 5 hours to be split between 2 days and charged $740. They worked 2 hours and charged $420, then charged $320 for an additional 2 hours and more people I didnt even ask for, also claiming that was discounted by $400 because we were military. So if I was not given the 5 hours on the initial day, why would you charge me the full amount, when you only worked two, then turn around and charge me additional the next day. Then also bring 3 additional staff members, saying I have to pay them too. I never asked you to bring them. I paid for 5 hours and 2 people. Not 5 people traveling from your last job to my house. I asked for 2 people and 5 hours to be split between 2 days. Me getting charged because you had 5 people on your last job, you didnt feel like dropping off or whatever, not my problem. And one of them didnt even help loas the truck, he only helped unload. During the loading, he sat in the van with you. They were 1 hour late the first day and they were 2 hours late the second day. Imagine if you have to be out of a place by a specific time. You cannot rely on them to be on time. You book them for 3 they will arrive at 4, 5 or not at all. Check the reviews. And they dont take responsibility for ANYTHING. The owner will say you didnt tell him, or he didnt know. He will claim the you're a liar or they didnt provide you service. But the guy is clearly claiming to be a bbb accredited business, while holding a D+ rating. He is a blatant liar. He seriously told me that he brought 4 people on the first day, when he only brought 2. We have it on video. (Needless to say, once he was caught in that lie via text and notified of the cameras in the neighborhood, he stop texting me. Oops, cant take that one back now can we. It's in writing lol, so much time stampage in video Reginald, signs posted everywhere man. Right in front of our house, has an eye on it and everything, huge sign saying you're being recorded, huge sign when you enter the property, saying you're being recorded, 4 people you say... 4... good luck with that buddy) Receipts are from minimovers 757... Why wouldnt you renegotiate the price before leaving? Or acknowledge the fact that you did not provide 5 hours of service, and reduce the price. You know that we agreed to 5 hours to be split between 2 days and that is why we only moved the large items on the first day, and left the boxes for the next day. We discussed exactly what we were doing in detail and we agreed to shorten the first day purposely to reserve the time for the second day. Both myself and my husband explained that to you, on the phone. And then again in person before you left. The OWNER changed it once HE brought the additional people, stating that "had we done what was agreed, it would have taken over 10hrs." So HE brought more people to complete it faster, resulting in the need for the increase in price because they needed to be compensated. And I have the owner saying this via text. However on his Google response, he says that "we DECIDED to move things the next day" and it caused the rate increase. "And 5 times 92 plus 400 or a flat rate of 720" but when you add 5��92+400 it doesnt come to a $400 discount, it comes to $860 ($140 discount, Reginald, but you charged us $740, so $120, ? You just dont stop do you) ... so are the prices $1260 or $1140? It is like they are making it up as they go along. That doesnt even add up to the groupon listed prices. How do you even know that your getting a fair price from these people? Essentially Everyone pays a different price for potentially the same service and are able to haggle their way down, others will be overcharged or hustled, your stuff may be stolen and sold, it like a swapmeet for moving. I had some really valuable stuff just laying around. I'm not used to that type of stuff. I cannot stress how much you need to avoid this company. If you would like to see the information I've gathered regarding them, our text conversations or have been burned by this company, please contact me. I would like to speak to you.
    - Callicia G.
  • F
    I purchased the service through emove.com a company from Uhaul, and paid upfront the service. Emove schduled Lee's Helping Hands to do the actual moving of my household goods. When Lee's Helping Hands failed to keep either appointment to conduct the services, Emove.com refunded me my money and scheduled me a new company to do the move. I am still out three addtional weeks of rent, since I can only move on the weekends.
    - Shaun K.
  • A
    ARCHIE IS EXTREMELY ECCENTRIC AND FUNNY. BE PREPARED TO HEAR LOTS OF STORIES. OH, ARCHIE CAN REALLY WAIL ON THE PIANO. HE HAS THAT NEW ORLEANS BARREL ROLL STYLE OF PLAYING. HE CLAIMS HE CAN'T READ A NOTE!
    - PAUL M.
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Piano Movers in Newport News

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