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Countertop Installation reviews in Newport News

  • A
    Classic Granite & Marble
    Excellent performance and customer service. The project management team was on top of the entire process every step of the way and exceeded my expectations for prompt communication and coordination. The on site installation team was very friendly and professional. The quality of work was excellent and also exceeded my expectations. These guys are a class A performance team that I will be more than happy to use again in the future.
    - Vincent L.
  • A
    Total Home Improvements
    My wife and I are very satisfied with the end results. Excellent workmanship, hard working crews and and quality professionals. Outstanding job site supervisor, always keeping us informed . Easy to work with and well adjusted to plan changes when the need arose. Kept work are clean and free of any job debris daily. Wonderful quality control and Management was constantly in touch with us. Strongly recommend Total Home Improvements to everyone.
    - Enrique H.
  • A
    Michael Hatchett was our primary point of contact from the company and could not have been nicer or more thorough in the planning stages and throughout the entire process! Jessica Altman was the designer and her ideas, guidance, and selections were beautiful, tasteful, and timeless! Tommy Hunter was the site manager and was ALWAYS available to us for status updates, questions to be answered, advice given, scheduling of the subs, etc! We were/are so very happy that we chose them for our remodel AND there���s a lifetime warranty on their workmanship! Certainly cannot ask for more than that!
    - Pamela G.
  • A
    Titan Contracting LLC
    Erik runs his company with integrity. He and his team at Titan Contracting are exceptional! After several completely outrageous estimates for the kitchen alone, Erik's estimate was reasonably priced for ALL of our projects and not to mention a great time line for completion. Erik helped us nail down the design for the kitchen which revolved around a new double oven and an odd U-shaped kitchen. Several snags came up as they do when remodeling an older home. He was able to modify cabinets and installed one section of the granite back splash to allow for his creative adjustments. He offered cost effective solutions, provided direction for tasks we were doing, and even did some things at no charge! Unnecessary costly repairs were avoided thanks to his kindness and experience. He helped us with design decisions all the way down to grout and paint colors. In addition, he recommended companies to insulate our attic, install a new water heater, and replace all of our windows. Erik and his team were always professional and considerate. They always showed up on time and cleaned up at the end of every day. They were incredible with our elderly dog as well. The renovation results were beyond our expectations and we could not be happier.
    - Brian S.
  • D
    Trindco Premium Countertops
    Terrible installation. Trindco was contracted through our local Lowes. The woman who calls to set up any appointments is not friendly and basically tells you "this is Trindco, we will be arriving on XYZ date. thank you." and will most likely hang up before you even process the "This is" part of the statement. As she was hanging up on me I had to shout WAIT! to get her attention, so i could then say "who are you? and what are you coming to do?" since Lowes had not told us the name of the contractors (there were multiple). Once She said it was for the counter tops, I asked if they had anything sooner than about a month out, since I had been told by Lowes that it would be within the week. She said that they are booked up and it's that or nothing. I asked if we could get a time frame, and she said we will get a call around 5pm the night before. Not even 24 hours notice! I told them that I work and i would need a window of time at LEAST during the day before so I could tell my boss when I need to go home, and they said nope, that's not how we do it. Moving on. so the templater came out. he seemed to know what he was doing, but a genuinely good templater would have shown me that the way Lowes had it in the system, the backsplash would be 1/2 inch taller on one side than the other, and the corner would look bad. on the tablet he showed me, with my untrained eye, i was not able to see that there was a difference. I'll still be generous and say i guess that's my fault for not being an expert in counter top replacement. Next we sat and waited for the counter to be cut and ready to install. This also took longer than it should have. When it was ready, i received the same quick call that wouldn't let me get a word in edgewise about when they were coming. This was very unhelpful considering they had to coordinate with the other contractor who was ripping out the old counter. I had to call the other contractor to let them know the date. the other contractor put in the counter brackets we needed, and when Trindco came to install the counter top, they found that the brackets were not the correct ones. instead of stopping there and letting us get that fixed, they installed the counter top without a word that the brackets would stick out slightly further than the counter! Once i saw this, they said it's the other contractor's job to fix that. Only problem was, the counter was already glued in, and Trindco said that if they try to pull it up, it will break. They literally suggested "if your husband is handy, he can fix it." I complained to Lowes with the way Trindco left it, and for the next month we went back and forth between Lowes, Trindco, and the other contractor. Trindco came out twice and did a half hearted job of trying to "fix" the brackets by cutting them down. because of the cutting, i now have sharp edged metal with burrs on it under my bar counter. the exact place that my 2 year old would be the right height to cut himself. This is when a Trindco employee actually suggested "if you paint over the sharp metal with black nail polish, it'll be fine." At this point, I was very done with Trindco and Lowes. the other contractor came out and fixed it as best he could without taking the counter off, and told Trindco I was done working with them. I have never dealt with such terrible customer service in all of my life. And since this is through Lowes, I couldn't even demand my money back from Trindco. I will tell anyone who is thinking about getting a new counter, DO NOT get it through Lowes in Newport News, VA or Trindco.
    - Christina C.
  • A
    Titan Contracting LLC
    Before the bathroom project began, the wallpaper was starting to peel off the walls, hardware was pitted, and, in general the bathroom was in serious need of modernization.
    Eric inspected the bathroom and, a few days later, gave me an estimate I thought was reasonable. Before starting, Eric showed me some great options for the tiling work and the vanity, as well as options for some of the smaller items I wanted to replace. The first few days consisted of demolishing and cleaning followed by installing the various light fixtures, tiling the shower and floor, and painting the walls. Eric and Chris also installed a new vanity and mirror, a new medicine cabinet, a shower fan, and a re-circulation
    pump to ensure water was hot when we opened the hot water faucet. Eric was also good enough to replace a few things free of charge ? like the old HVAC riser cover. Thank you Eric!

    - Paul H.
  • B
    Gibraltar Group Remodeling and Construction
    Gibraltar was too busy with other jobs at the time, and he wasn't responsive enough. He gave us an estimate and then we were trying to get more information as we were getting other estimates, and I could not always reach them. The day they were supposed to come the first time, they did not showing up because the car broke down. We did not follow up because if we were having problems before the service, we would have a problem after we paid them. They were fair in pricing. We called two other companies, and they were about the same price, although Gibraltar's measurement of area was off, and so they calculated more area, and the quote was more, but once they corrected the area, they were fine. We had also purchased a big deal for backsplash, but because of their incorrect measurement, and non-responsiveness, we decided not to go with them for both. It is difficult to contact them, but I cannot judge their work because there was nothing done. 
    - Denise T.
  • A
    C Side Granite
    I can not stress enough how happy we are with C-side.  I would give them an A++ if it were possible. First, we started by going to a big box store to by granite counters for a foreclosure that we were fixing up. We were going to go with a very bright white color and the counter professional at said box store said that she thought it would be fine with the samples we showed her of the other materials used in the kitchen and that she wouldn't recommend anything else.
    After, an unrelated problem that turned us off to this store we decided to see if local prices were comparable. We took our samples to Jarod at C-side along with the sample we received from the big box store. He immediately informed us that the counter that we had picked out would have clashed horribly (he was right) and then proceeded to go through literally hundreds of counter samples to find the right one. At his recommendation, we went with quartz for about 400 more than the cost of granite due to its durability, strength and low maintenance requirements. WE COULD NOT BE HAPPIER. The counter tops bring our entire kitchen together and we are constantly receiving comments on how well we matched the kitchen together. 
    As for comparing prices to the big box store, he came in almost identical in cost only with a nicer sink than we would have had with the big box store.
    Lastly, we are currently in the market for another foreclosure and will most definitely be using Jarod at C-Side again!

    - dan l.
  • A
    C Side Granite
    Jared was amazing. He was gracious and very attentive. Enjoyed visiting his shop and picking out items. His men that did the install were gracious as well. They all did an amazing job. Very nice people to work with.
    - Deborah H.
  • A
    Stone 4 Kitchen LLC
    Everything went extremely well from start to finish.
    The granite and marble counters are absolutely stunning and they really bring this kitchen up to date.
    I must tell you we shopped a number of places around the Newport News area and this place just blew the competition out of the water.
    The price and service were outstanding, almost unbelievable.
    I would honestly urge you to shop your wants/wish list around and then go to Stone4kitchen. Or save yourself all the time and go there first.
    Peggy at the front desk is one hard working lady that is dedicated to taking your dream and turning it into reality.
    She makes it happen.
    Gana and his men are extremely talented artisans and really paid attention to my plan for the edge details and shape of my island. I just showed them my design on paper and they carried it out....
    This was the absolute best part of the kitchen remodel for us and we could not be happier.
    Thank you Stone4kitchen!
    - Michael H.
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Countertop Kitchen Installers in Newport News

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