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General Contracting reviews in Newport News

  • A
    Total Home Improvements
    My wife and I are very satisfied with the end results. Excellent workmanship, hard working crews and and quality professionals. Outstanding job site supervisor, always keeping us informed . Easy to work with and well adjusted to plan changes when the need arose. Kept work are clean and free of any job debris daily. Wonderful quality control and Management was constantly in touch with us. Strongly recommend Total Home Improvements to everyone.
    - Enrique H.
  • F
    Inner Reflections Home Services
    I am a single female homeowner and live in a 100 year old house with wood siding that was in need of exterior painting and repairs/replacement of rotten wood. Justin Edwards of Inner Reflections Home Services painted my parent���s house in May 2016, and had done an excellent job. He and his crew were very professional and the job was fully complete within a couple weeks, even with additional work that was not part of the initial proposal. Justin had also painted several other 100 year old homes in my neighborhood and the homeowners seemed pleased with his work. I had already decided that the only contractor I was comfortable with was Justin because he had done such a wonderful job for my parents. I met with Justin in February 2018 to go over the work that I wanted to begin in May. The proposal came in much higher than I anticipated, even after negotiations to reduce the scope of the work. My dad wanted me to look for another contractor, but I decided to make it work because I felt I would be in good hands with Justin. In addition, the price included a 5 year workmanship warranty. I was comfortable that any issues coming up after he completed the job would be addressed. Unfortunately, the warranty was not written into the contract; it was only communicated verbally on several occasions and as part of the e-mail correspondence when we were negotiating the contact. We signed a contract in February for the work to begin in the middle of May; it was estimated to take 2 weeks to complete (as a note, there was work added after the project started.) I put in for a week of vacation during that 2 week period so I would be available to the contractor if anything came up. I also emptied my garage so Justin would have a dry storage area, offered my garage refrigerator to them, and let them leave their work trailer in the driveway. The work began ahead of schedule on Friday, May 11th, with power washing. By the end of that day, I had oil stains on the driveway from his truck as well as a broken slate shingle (which cost me $100 to have my roofer repair.) In addition, there were paint chips all over the yard and the driveway, which I had to clean up. The painting began on Monday of the following week. Unfortunately a rain storm came in on Wednesday that lasted through the weekend and this apparently threw his whole schedule off. He started an interior job during the rainstorm, which I completely understood, but I thought he would be back on my job as soon as the weather cleared. This was not the case as several beautiful days went by when he did not show up. He told me he had other jobs he had to start because they had also been scheduled and he needed to complete the interior job. I got the impression that my job had now become one that he would get to when he could fit it in. In addition to that, he sent people to my house unsupervised who had not been on the jobsite before. One of the ground rules I had set with Justin was that no one was to walk on the slate roof. Cushions had to be used if ladders were put against the roof or if someone needed to sit on the roof. I came home one Sunday morning to find 2 new painters at my house without Justin. One painter was standing on my slate roof and the cushion was laying in the driveway. I was furious and asked them to leave immediately. It seemed to me that Justin���s main concern was getting his work done, no matter what happened my property. I realize that things can be damaged during construction, but I thought the contractor would let me know if something happened and respect any requests I had to avoid damage. In addition to disregarding my request for using a cushion on the slate roof, during the course of this project I ���found��� a landscape light with a broken base lying on its side, a bench with a broken leg, a gouge in a wooden gate, a clock smashed on the floor of the garage, and air gun nails all over the rocks in the driveway where I park my car. Neither Justin nor his employees ever mentioned or apologized that an accident had happened. On Friday, June 15th, they had finished most of the paining and were waiting on a special order to come in for a repair. My main concern was to get all the gutters up that day if it was going to be a few weeks for the special order to come in. I told Justin 3 weeks earlier that I wanted one of the gutters replaced because it was in such bad condition. During that 3 week period, he had not found time to go get the new gutter and said he would not be able to that day. It was 6 weeks before I heard from him again. I had tried calling and texting several times during those 6 weeks to find out the status of my project. My father and my uncle were also trying to contact him on my behalf. I even had people telling me that he had probably abandoned the job and to contact the Better Business Bureau. In addition to the neglect I felt, I had mold growing on my front porch from water running down the side of my house since the gutter was not on. It made no sense to me that Justin would abandon the job since I still owed him about $3,500 and there was so little work left to do, but I asked my roofer if he could install the gutter and another contractor if he could help me with the wood repair if I never heard back from Justin. I finally got a text from Justin on July 27th indicating that he had had some family illness issues that took him out of state. I completely understand that family situations can come up that would take him away from work but some communication during that period indicating that he would be occupied with family issues for the next few weeks would have been appreciated. By that point I was waking up feeling sick every day wondering what I had done to make him walk away from the job, and I was embarrassed that neighbors saw me being treated like this by a contractor. I never expressed any unsolicited frustration about the job, but when people asked I let them know what I was going through with Justin. There are at least 4 people that I know of who were interested in Justin for future work at the start of the project but now will probably never contact him. After some more frustration in getting the last bit of work complete, the project was finally closed out on Wednesday, October 3rd. On that day when I handed him the last check, he told me not to be concerned if anything came up since I had the 5 year workmanship warranty. I���ve been trying now for 4 weeks to contact him through phone (voice mail and text) about issues that I���ve found. Most concerning is the bubbles in the Sherwin Williams Duration paint on the front and back of the house. I also found a window in the garden shed that had been scraped to bare wood but not painted. In addition I���m having trouble with the wood repair that was done on a door ��� the door is not closing properly due to the change in weather I believe. Since I am not getting a response from Justin, I reached out to Sherwin Williams for help. They have tried contacting Justin as well and have not gotten any response from him about this and other things. Sherwin Williams is sending Justin���s sales representative out to my house next week to look over the job with me. I also have another painter that Sherwin Williams recommended lined up to help with the bubbles. As I indicated above, I live in a 100 year old house and have dealt with several contractors since I purchased the house 16 years ago. I���ve had central air and heat installed, an addition built, a garden shed built, a bathroom remodeled, exterior and interior painting, and plaster and wood repairs. This is the worst experience I have ever had with any contractor. Not only am I now needing repairs 2 months after an $8,600 job was completed, but he belittled me and my job with his lack of communication and negligence. I joined Angie���s List just to share this experience in the hopes that someone will not make the same mistake I made in contracting with Inner Reflections Home Services. I am also planning to file a complaint with the Better Business Bureau.
    - Jennifer L.
  • A
    Power House Painting
    It went very well. Everything was done in a timely matter. I was kept up to date on everything being done. Everyone was very professional, and the crew cleaned up all debris, etc. I would definitely recommend this company.
    - Brenda W.
  • A
    Sky Iron Construction
    Guys showed up bright an early to start the job. They were friendly and great to work with. Went above and beyond to accommodate our needs and schedule. They were done with all of the jobs in around a week. Everything looked great and everything had been cleaned up and left looking wonderful.
    - Melissa M G.
  • F
    The Roofing Company
    Gentleman came out and went into my attic. Told me I didn't have a roof leak. He stated that the insulation had come from around the hose causing condensation. This was making the drywall damp and had been over a period of time causing the overall damage. However he could replace the rubber boot on my roof and tape up my AC vent hose that was causing the damage for $692. He told me that I just needed to go to Home Depot to pick up the rubber boot and metalic duck tape. I got to Home Depot and explained to him what I was looking for. The gentleman at Home Depot recommended that I get a second opinion. He stated that this in his opinion excessive in cost and would only put a bandaid on AC hose if this was the overall problem.
    - ERICA R.
  • B
    Total Home Improvements
    The price was great, but the quality of the work was variable from excellent to just acceptable. After they finished, the only way I could tell that work had been done, was that the new siding was cleaner than the rest of my home!  I'm glad that I was able to be at home for much of the work, because the unskilled laborers could have used more supervision: for example, they were tossing bricks directly into my unprotected lawn after their dumpster didn't show up on time.  There were portions of the roof that they walked on without protecting it with plywood. The trades seemed to know their stuff, but portions of the new sheathing had to be caulked to fill a 1" gap at the gable top due to sloppy workmanship. They fixed all of the shortcomings that I identified in a timely manner.  I saved $3k compared to another bidder, and feel that they did a very good job.  I would definitely hire them again.
    - GILES D.
  • A
    General Home Improvements
    Everything went well.  Jim was very prompt coming out to look at the job even though we are not close to his house.  He came out the very next day to do the job.  He is professional, very knowledgeable, trustworthy, neat and even my dog who is a great judge of character liked him.
    - Diane D.
  • A
    Belletto Construction Inc
    I feel that they did an excellent job overall.  They were a bit slow in executing the contract, but i understnd that they have been swamped with business from their advertisements on Angie's List.  But they were very cautious not to do harm and did a very thorough job stabilizing the old vinyl floor and building on top of it.  In my opiniion, their work showed real craftmanship.  They took their time and did it properly, even negotiating very difficult sunken doors.  One problem that was unexpected was that because they built the floor up, the regrigerator no longer fit under the ceiling cabinet.  Nevertheless, they had a carpenter make professional adjustments to the cabinet.  I am a very satisfied customer.
    - David P.
  • A
    Colony Roofing
    The owner negotiated the scope of work with us.  He was honest, knowledgeable and pleasant to work with.  The company employs most of their workers and they are experienced professionals.  Communication was excellent with the office and with the workers onsite.  Problems or concerns that we had were dealt with promptly and resolved well.  The workers took pride in their work and the finished product reflects their workmanship.  The manufacturer sent the wrong front entry door and the owner promptly intervened to get the correct door delivered and installed. This renovation was painless and the house looks great, what more could you ask for?
    - Gary W.
  • F
    Coastal Contracting
    I hired Joshua Klochak on February 25th, 2014.  I signed contracts for $10,000 worth of work and gave him a deposit check for $3,950.   He stated he would come back and stake off the locations for my deck & ramada so I could get a better feel for placement ? this did not happen.  That same day (2/25), I emailed him my deck design.  On 3/6 he replied the material cost would be the same, but he would need to create a new labor estimate ? this never happened.
    On 3/14/14 I emailed asking for a project start date.  I finally heard back from him 3/18/14 saying he was stacked up with jobs.  I wanted to see some movement for my $3,950.  I asked that he please keep me informed so I don?t have to keep tracking him down ? this didn?t happen.
    A month after giving him a deposit (it?s now March 26th) ? still no communication since 3/18 from Joshua Klochak even though I?ve left voice mails and sent email asking he call me.  On this day I decided to cancel the contract due to unreasonable delays, lack of communication from Mr. Klochak, his failure to commit to a start date, as well as discovering he is not licensed for home improvement work.  We verbally cancelled the contracts and mailed a formal cancellation letter priority mail on March 26th which was delivered the 27th.  Based on contract text this was within my rights.
    Summary: Each week I had to call or email asking when he might start my projects ? he did NOT initiate communication.  He stated he was running behind due to weather ? understandable.  However, if he was not working due to weather, he had plenty of time to provide a new labor estimate for my deck ? which never happened. 
    I contacted Angie?s List for help.  Only due to assistance/calls from Angie?s to Mr. Klochak, on 4/7/14 he did return $2,200 of my money and in a text he stated his intention was to pay me back in full ? that never happened.  April 7th was the last communication from him.  He DID NOT purchase material for my jobs, THIS IS A FACT. He spent the money.
    I was more than patient with Mr. Klochak & gave him every opportunity to return my money.  I finally filed a Warrant in Debt with the city of Newport News for $1,750 to the Newport News address he previously listed on Angie?s List.  We had a court date of May 12, 2014.  He failed to appear in court.  The city has issued a judgment against him.  He cannot use his address change on Angie?s List as an excuse for not appearing in court.  You can easily go online to Virginia Court cases to see historically, there are other cases for which he failed to appear.
    Mr. Klochak cannot talk his way out of keeping someone?s money ? not due to weather, no purchase of materials, having to ?process out? contracts, there?s simply no excuse.  Any rebuttal he posts here is untrue.  I do not recommend doing business with this person.  I recommend when hiring contractors, be proactive and look up their license first at, ask around locally if anyone knows the company, don?t give them deposit money
    until they purchase material.  Learn from my mistake.
    - Maria B.
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General Contractors in Newport News

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