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Water Heater Repair And Installation reviews in Moseley

  • A
    Absolute Plumbing & Mechanical
    If I could them Jerry and his crew any higher than an A+++, I would. They went above and beyond to make sure we were taken care of and they did it all with a smile. I don't think our situation is unique but it was not the typical removal and install. We had just bought our home with the home warranty and noticed rust on the water heater. The home warranty would not pay until it failed but we wanted to avoid that so we hired someone to proactively take care of the problem and pay them out of pocket. I found a Absolute plumbing on Angie's list and decided to go with them because of the reviews and price. I was not dissappointed. The appointment was set and I had guys at the home in 2 days working on the unit. The techs Rick and Brandon were professional and did an excellent job. Everything was going as planned until the water heater was removed. It had been leaking all along but was such a slow leak, no one, not even our home inspector, noticed. Rick with Absolute plumbing mentioned he did notice it was leaning so he had a suspsion. The leak was so bad it had completely rusted trough the metal drain pan, rotted the subfloor, and ruined the cabinets next to the unit. We called the home warranty but were denied because they do not reimburse and you must use one if their contractors. Absolute Plumbing was not one. We called our home insurance and they refused because they only pay for sudden leaks, not one that occurs over "weeks to months", whatever that means, so we were out of luck. On top of that, we could not reinstall the new water heater because it would probably fall through the floor and needed to have someone replace the floors first, so we had no hot water. Absolute recommended Wertz Flooring (another excellent company). I called them at 5pm and they came out the next day as a courtesy because of the situation. While we waited to have the sub floor and the laundry room floor replaced, Jerry at Absolute was so patient with us and even offered to call the home warranty people to explain the situation and also to become a contractor so it would be easier to reimburse if they decided to do so. It wasn't easy and it took a few days and many frustrating calls but Jerry and my husband finally got the home warranty to agree to reimburse for the water heater. Absolute plumbing was so patient and helpful and Jerry took the time out in his busy schedule to call and wait on hold with the warranty people for us. This was not his problem but he wanted to do all he could to help us out. In addition to this, he did not charge for the return visit and when we finally had the floors replaced, he was able to get me in the next day! Not only is Absolute a knowledgable,honest, and decent company, they have professional techs that are patient in answering questions, polite and friendly and they clean up after. We had two quotes and they were also the more afforable one! As for Jerry, I don't have the words to describe him. He really went above and beyond and I am not sure how I can ever adequately thank him. He helped me keep my sanity throughout this very frustrating process and was so kind, professional, and patient the whole time. I am very pleased with our new water heater. It is up to code, has a plastic drain pan, and drains outside in case this happens again. I expect a good install and product but it came with such a high level of compassion for perfect strangers, it surprised me...Jerry and Absolute Plumbing has earned a customer for life.
    - Thao P.
  • A
    CRH Electric
    Very professional, on time, neat work and appearance. Performed quality work at a reasonable price.
    - Susan K.
  • A
    Team was punctual, professional, knowledgeable, and responsive in every interaction. They stood by their work, ensuring all was delivered as promised. Would definitely recommend / use again.
    - Bill V.
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Water Heater Installers in Moseley

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