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Appliance Repair reviews in Moseley

  • C
    The work is still pending completion, but I felt a review was necessary at this point as I am extremely disappointed in the responsiveness of the office worker/scheduler based on 3 scheduling errors delaying repair of our microwave. I would have called someone else by now, but Little Appliance is the only provider I've found that can work on my appliance. The first time I called to schedule (on a Wed), the scheduler told me a technician would not be available until the following Wed (which was fine). I called the Tuesday before to check on the window of time for service and to also see if the technician could look at our ice maker. The scheduler called back on Wed (the day I was told a technician would come) and she said the technician was not scheduled to come until Fri. After already waiting a week, this was a disappointment and a miscommunication on her part, but only 2 more days so I was ok with that. On Fri, Will, the technician, showed up promptly and fixed the ice maker but said that a second appt would be required because he was unable to finish diagnosing the problem with the microwave without another person or lift equipment (the microwave is large and very heavy). I paid for the service call and Will said he would put in a ticket to reschedule with ample time and also with the necessary extra person or additional equipment. I expected the scheduler would call back to confirm a second appointment. After 2 or 3 days, I called the scheduler to confirm the next appointment and she seemed confused and had to dig up the ticket with all of Will's notes. We then scheduled a second appt for another week out (today) and she just called to let me know that she had lost the original ticket and did not realize Will needed the additional time to work on the microwave (which he had documented) and that she would have to reschedule for ANOTHER week out. At this point, I feel her errors and the delays they cause are unacceptable and others should be informed. If you do repair business with Little Appliance, I recommend following up with them regarding your appointment (excessively or more than what should be required) to make sure you are not greatly inconvenienced. On the flip side of this review, I have no reason to believe they can not fix my microwave and do a reasonable job. Will seems very prefessional and capable.
    - Keith L.
  • A
    The woman on the phone was fantastic.  She asked me questions on the problem and gave me great advice on how to proceed.  Even though she didn't get any business, she was very professional and outright awesome.  I would definitely use them in the future.
    - Steve S.
  • A
    They did a great job
    - Kevin M.
  • A
    unknown
    - Matthew G.
  • A
    He did a good job. They were professional and punctual. They did the work in the time frame they aid. My wife dealt more with them and it was pretty positive.
    - Jeffrey K.
  • A
    Excellent, next day service
    - KEN & CAROL L.
  • A
    Excellent!
    - Lara R.
  • A
    Good
    - Gregory D.
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Appliance Repair Services in Moseley

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