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Interior Design reviews in Montross

  • D
    Handy Girl Home Improvement LLC
    The positives: The crew arrives on time and is courteous. Some of the team leaves the worksite clean, others not so much so. The negatives: Tile cost: The original tile design was 50% one tile and 50% another. I paid upfront for this tile in addition to the 50% deposit on the contract. Mitzi charged me: $3/sq ft for one tile and $10/sq ft for the other. Our walls are 20ft by 10ft (200 sq ft of each tile required). This should make the total cost of the tile, with a 10% tax, $2860. Instead of the tile being 50% each, the tile was used at 70% of the cheaper tile and 30% of the expensive tile. This wasn't a change I made, it was a change that Mitzi's team made when laying the tile. They thought the cheaper tile looked great and went up the wall 7 feet instead of 5 feet. We challenged this but ultimately decided to trust the decision since we aren't designers. Prior to the work being complete Mitzi approached me for more money for the tile. She said she miscalculated the cost. We challenged this considering they had changed the design, using more of the cheaper tile. Her response was that she calculated the tile at the wrong price. We paid the difference ($400+). Many issues were made with the laying of the tile (see below); due to correcting these issues we have learned that the price of the tile was actually $1.29/sq ft for the lower tile. Now, I am aware that contractors may increase the price of materials to compensate for their having to pick up/transport the material. I am also aware that contractors typically receive a discount for materials. Some pass along this discount, some do not. In our situation, we were charged more than twice the cost of the tile. I find this dishonest and reprehensible. Tile work: (1) Appearance: When the first wall was complete, I didn't like the way the tile looked, but I couldn't figure out why. I told Mitzi I liked the lower tile but not the upper. When she came out, she informed me that each piece of tile can be slightly different than another. Ok, that's true. However, a professional tile person will lay out the tile to ensure that the end design doesn't look disjointed. The upper tile on our wall looks like patchwork - some sections are much lighter than other sections. The second wall isn't as disjointed as the first but had some major quality issues. (2) Quality: The tile work performed by Mitzi's team was sloppy at best. The cuts are jagged. When you stand beside the wall and look down the length, you will notice some tiles projecting further from the wall than others and pieces are crooked. Tile is not meant to be 3-dimensional. Additionally, the grout wasn't cleaned off as it should have been. The gaps are between 1/2" and 1/8". The tile around the breaker box and the outlets weren't laid properly. The team should have cut the tile so that the outlets and switches set onto the face of the tile in order for the covers to work out flush, all the tiles around the panel box and switches had to be removed and new ones cut and installed correctly. Mitzi���s team attempted to fix the tile around the breaker box but this attempt resulted in the breaker box is no longer up to code. In order to make the tile look more presentable we used another contractor to add a border between the tiles. We also used another contractor to fix the tile around the outlets and breaker box. Lights: Handy Girl installed 6 recess lights and a ceiling fan in the spa room/garage. Something went awry when this was performed. The following lights in our house no longer worked: laundry room, front porch, front door, deck, living room and hallway. Upon investigation, we found the light switch in the garage/spa room had to be on in order for the other lights (hallway, laundry, front porch, front door, deck, living room) to work. We reported this to Mitzi; Handy Girl returned the next day and fixed the wiring that went awry. Payments/Contract: Mitzi requested we finalize the first contract even though the work hadn't been complete. The drywall had been started, the tiling had begun but neither the electrical work nor the replacement of the garage doors had started. No work was complete. The contract stated 50% deposit, 50% upon completion. We decided to trust Mitzi would finish the work that she had started. We agreed to pay for all work started but not for anything that had not begun. Mitzi removed $150 for the replacement of the garage doors and $500 for the electrical (hook up of spa). We paid the remaining balance, and the contract was considered paid in full. If you saw what it required for either of these efforts you would realize we were completely duped. It is flat out impossible to complete either the electrical or replacing the garage doors for the cost she stated. (The contract wasn't itemized.) We were able to get friends of friends - licensed contractors and electricians - to complete the work but we still paid much more than what Mitzi removed from the contract to close it out. Integrity: After receiving full payment for all work started, we didn't hear from Mitzi for several weeks. When we did hear from her, it was in regards to the next phases on the project, specifically the electrical work. We asked if her team was going to come out to complete the work already in progress, and she responded: No, just the electrical. On the day the electrician was supposed to report, Mitzi called us and told us that her electrician wouldn't do the job for the cost she bid. (From the original contract, $500.00) She said she fired him and was looking for someone else. The next time we heard from Mitzi it was in regards to hanging the replacement doors for the garage. We weren't under contract for either of these items at this point. We had decided to go with other contractors partially because we wanted to get the project moving; partially because we didn't think Mitzi planned on returning to our job after we stupidly paid the contract balance with work remaining. We were pleasantly surprised when we heard from Mitzi, our faith in humanity momentarily restored. We asked she return to complete the drywall work (ceiling and around new doors). She said she would only do the ceiling as the drywall around the doors wasn't part of the contract - it was included in the cost to replace the garage doors. Recall she removed $150 for this part of the contract not started. I challenged her; at which point she sent a vile email spouting about HVAC, floor tile, electrical - items she was never under a signed contract to perform. Further she claimed we breached the contract by "replacing her boarder with bullnose and blue tile". (Note that Mitzi's team never put a border between the two tiles, nor at the ceiling.) Mitzi told us to take any action we thought necessary. Challenge accepted - (a) we did not breach the contract. we had already paid the balance of the contract; if anyone breached the contract it was Mitzi. (b) we were never under contract with Mitzi for the floor tile, the HVAC, the deck; it was Mitzi who wanted to close the contract for payment. By closing the original contract, and without a new contract started, we were under no obligation to use Handy Girl. (c) I believe Mitzi mistook our kindness for weakness. Due to these issues, I decided not to have Mitzi's team return to the job to complete the tile or do any of the work that hadn't started. I don't believe they have the skill necessary to correct the issues. If they did have the skills, the mistakes wouldn't have been made in the first place. I didn't want to gamble on the next phases so we did not enter into another contract with Handy Girl. Our mistakes: Contracts need to be itemized; we realize this now. Never pay for work that is not complete as not everyone has integrity. We hope our review helps others to avoid the stress and expense of dealing with Handy Girl. We provided pictures of Handy Girl's work. We did not provide pictures of the corrections performed by other contractors; if the contractor advertises on this site you can see their work on our review of them.
    - Annette H.
  • A
    The chair had a basic welted cushion and some matching fabric that was incorporated into the chair bottom, springs, and front. Mr. Kim did a superior job. It went smoothly and was done quickly. I have another project I plan to drop off.
    - Mark G.
  • A
    It was great dealing with Mr. Kim.  I called first since it was a distance from my house. The work was completed very quickly. I brought him some additional work, hopefully that will be completed quickly too.
    - Mark G.
  • A
    Snyders Painting & Decorating
    - Sabrina M.
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Home Interior Contractors in Montross

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