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Eye Care reviews in Monterey

  • C
    Augusta Eye Associates PLC

    Minimal interaction and communication with doctor. During the exam, I felt there was nothing personal or individualized about the experience. I felt like I was "a business" rather than a patient. Everything including the initial greeting and departure seemed scripted. There was little communication with me about how or if my eyes had changed. All communication really took place between the doctor and the clinical assistant who typed everything into a computer. The purpose of the visit was to obtain an accurate prescription for glasses, which I have to assume, was obtained.

    My objection/grievance regarding this provider is not with the doctor, however, but with an administrative practice that I found so offensive that I will not see this doctor or office again. After the exam, the clinical assistant escorted me to the optical department where I was seated directly in front of a person who was to provide my glasses prescription, discuss details of my glasses prescription, and review my vision plan benefits for glasses. My understanding was that this practice had something to do with my insurance coverage (which it did not). I was given a sheet of paper (entirely bogus) prior to my exam that was written to supposedly explain this procedure. At the top of the sheet was PATIENT INSURANCE SUMMARY. This was a marketing strategy to sell lenses and frames that were exorbitantly priced. This practice bordered on coercion. It was misleading and insulting and a practice to assure that patients would not leave the building without purchasing eyeglasses from Eye One. Even worse, the "staff member" assigned to me had no training and apparently little experience. She did not discuss my prescription, insurance coverage, or costs.

    I left this experience feeling that I had been mislead, and my trust in the professionalism and business ethics of the doctor and staff has been jeopardized. When I visit any doctor, I want to be treated as a patient and not as an unsavvy consumer to be taken advantage of or manipulated. I will not see this doctor or this office again.


    - Dr Constance A.
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Eye Doctors in Monterey

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