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Hazard Remediation reviews in Mineral

  • F
    I arrived home at 4:02 and not a soul was in site, vehicles or people. However, there was a large box in the front yard across the driveway. I did not have time to check it out so I left it there. I thought it was trash they took out of their van because it was not far from where they were parked. There was also a used glove lying in the driveway. I also found 3, what appeared to be, cut up t-shirts that were dirty around the house. I went to the bathroom and immediately noticed that the only thing they did was possible move some of the stuff in the tub around and wipe the top of the tub side off and wipe the shower curtain rod down. The floor was still dirty the window was still covered with cobwebs and dust, the light fixtures still were not cleaned. Ditto for the laundry room, except they did attempt to wipe down the grate on the door. Around 4:30 ish, I grabbed up my paperwork and on the way to an appointment in Richmond I called PuroClean and spoke with Nicky about the issues. She also stated like the guys at my house did, ?They were not there to ?clean? every nook and cranny. They were just there to remove the smoke and soot.? I told her what my insurance adjuster had told me, that the entire house would be cleaned like a brand new home. If your house was a box and you dumped everything out of it. The walls, ceiling and floors would be cleaned. The baseboards, nooks, crannies, closets, cabinets everything would be cleaned to remove anything there smoke, soot, odor and dust. Then all the contents would be cleaned furniture, knick knacks, pictures, books, etc and put back up. I even asked about the air scrubbers. I was being charged for a total of 12 days worth of air scrubber which was to be 3 or 4 air scrubbers for 3 or 4 days. There was only one left at my home and they had put that in front of a burning wood stove and had it turned on high! My husband turned it off because it was drawing the smoke and ashes out to the stove. I got Nicky?s permission to turn it off. I would hate to think what might have had happened if he was not home. I had asked Scott earlier about the dirty air filters and he stated that would probably change them Monday. It was my understanding that they were supposed to be changed out daily. Nicky confirmed this fact when she stated just that, ?The filters are supposed to be changed daily?. I was told by numerous companies and people including my insurance company and PuroClean, not to clean anything that I could make the smoke and soot set into my property and permanently damage it. So I did not clean anything even new dust and dirt because I was told not to clean anything. Nicky said she would call and speak with the insurance adjuster and find out what they were supposed to be doing. She said it was probably to late to get with the insurance company tonight that she would try and would get back with me on Monday the 28th. I said ok. I also went over with her about the time the guys and Megan left. She said they called her and told her 4:00 pm. I said no way. They were in the driveway packed up talking and ready to leave when my husband came home at 3:30. They wanted him to do a walk through and he refused. So they left. Nicky said she would take care of that too. I also told Nicky that I did not want Megan back out to my house. I called and left a message for my adjuster. She called me back around 5:30. I went over everything with her again and wanted to make sure I was correct about cleaning and moving everything. She said yes! She even told me to go ahead and get someone else to clean since it was obvious that this company was not doing it properly. I told her that I wanted to give Victoria a chance to fix the issues. She said that was very nice of me. On Saturday the 26th, It started raining and snowing, and I remembered about the box in my front yard. I went to see what it was and it was a big vacuum cleaner. I brought it inside and cleaned it up (it was very dirty/dusty on the outside) so it would not ruin. The Estimate is for $8,753.92 to clean the house from floor to ceiling, wall to wall, every item in the home was to be cleaned, every nook and cranny, every window (inside and out), window sills, carpets cleaned. As my insurance company put it "It will be the spring cleaning of your life!". On Monday the 28th, I went to use the shower and could not believe what was there. A sponge that had been cleaned out in the shower and soot/smoke/dust splattered in the bottom of the shower. I had to clean the shower before I could use it. That was the finally straw. Scott had called and said they should be here around 8:30. I called him back and told him to call the other guys and tell them not to come, that I just wanted him to come and get his stuff out of my house. He said Okay. When he arrived I had just walked out to the front porch to take a picture of the used glove in my driveway. I walked back into the house to put away my camera and went back to the door to let Scott in. He was very red faced and his mouth was drawn in a straight line. I said ?Your machine is in the other room?. He said okay. May I ask why all of a sudden you want us out. I stated it?s not all of a sudden, I had spoken with Nicky on Friday evening. And that ?When I went to take a shower and had to clean up the sooty, smoky, dusty mess their dirty sponge had splattered in my shower, that I had had enough!? He appeared to be a little angry but he did not say anything for a few minutes. Then he said, ?It is very obvious you are upset and I am not going to try and talk to you like that.? He took the machine out and I closed and locked the door and went to the bathroom. The phone rang, and then someone was knocking at the door, then someone was turning the door knob like they were trying to get in. Then the phone rang again. And the knocking would not stop. I was getting a little scared so when I got out of the bathroom I called straight to PuroClean and asked the answering service to call someone and tell Scott to get off of my property. He was scarring me. Then he called again and again. I did not answer the phone. I finally called back to PuroClean and told them if Scott did not leave immediately I was calling the cops. The answering service put me on hold and said they were going to call the owner. They came back and told me that the owner was going to call me right away. When Victoria called me I told her what had happened with Scott that morning with the phone calls and the jiggling of the door knobs and that I was really getting scared. She said he left you messages stating that he needed to get the heap vac that they left in you house. I told her I did not listen to his messages & they did not leave a vac in my house it was left in the front yard and that when it started raining and snowing I remembered the box in the yard and brought it in and cleaned it up. She wanted me to give it to Scott. I stated no. I was not opening my door until he left. She said he is a preacher. I told her I did not care I was not opening the door. If he left I would put it on the porch and he could come back and get it later. So that is what happened. As soon as he left I called Victoria back a told her he just pulled out of the drive way with the vac. I called Victoria again a few days later & asked if she would come & see the job. she said no she did not care what her employess did or did not do, and it was obvious I was not happy with the work they preformed so they were going their way and I should go mine. That was the last contact of any type with this company. The estimate for this job was $8,753.92. The C price rating was giving because it did not matter which restoration company I used, the cost was going to be the same. The only differences would be the interatction with the people. For almost $9,000 the house should have been Immaculate! Other than their "special cleaner" I could have done a better job!
    - cathy g.
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Remediation Services in Mineral

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    5450 LEWIS RD
    Sandston, Virginia