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Boarding reviews in Midlothian

  • F
    Our dogs left Broughton's so soaked in their own urine that their feet had deep burns, the hair on their bellies and legs was stained yellow & falling out in clumps, and our female dog had a quarter-size (semi-healed) gash under her neck that ran almost to the end of her chin (red flag!). When we got home, CJ got out of the car & wouldn't walk on one of his front paws. Belle got out of the car not putting weight on one of her rear legs. We bathed them right away, being quick about it since we knew the urine burns on their feet had to sting. The amount of hair that fell off of their bellies during & after the bath was alarming. After sending pictures to the vet to be sure I was not crazy in thinking our dogs had been neglected, I called Broughton's. I told them we understand our dogs coming home tired, dirty, and smelly. We were not happy about them returning with lick/hot spots, pink eye, and uncontrollable sneezing which we treated at home, but the urine burns & neck wound were unacceptable. Had we known our dogs were suffering we would have had them picked up a week earlier saving them a lot of pain due to neglect. Broughton's answer was that our dogs were old and laid around a lot. When asked, they offered no explanation as to why they didn't call us. I asked if they had even really looked at our dogs, and could I send them pictures of the wounds. Once Broughton's received the pics, they asked what they could do to "resolve the issue". After sending the pictures to Broughton's, they offered to pay our vet bills, but stated that they would not refund the kennel fee. After 4 weeks of vet visits, I told them that our dogs urine burns were due to neglect under their care and they agreed to refund us half of the kennel cost. I asked them in the future to consider calling dog owners rather than letting things get so out of hand and allowing pets to suffer. Although we received some monetary restitution, our dogs suffered greatly because of a company that is in the business of caring for animals and claims to enjoy dogs. If you care at all for your pets, please choose another kennel as I believe neglect is the least of the animal mistreatment that goes on here.
    - Holly D.
  • A
    This is a wonderful place for my big goldendoodle. We recently rescued a smaller mixed breed, and he liked Broughton's too. One of the best things is that Broughton's has a good relationship with my vet. So the vet's office just emails the health info to them.
    - Jean C.
  • A
    My 22 lb. dog Pumpkin loves it there. Cheryl has 2 dogs of her own so there are always other dogs to play with. She got great exercise in the large grassy yard. Plenty of dog toys. Cher is real good with special diets and favorite toys. Open 365 days per year. I have no worries when Pumpkin is there.
    - Lynnette H.
  • F
    Boarded my dog for several days and returned her blanket SATURATED WITH URINE!  I provided an unopened 81/2 bag of food and very little was returned. I provide a month's worth of cookies with instructions to serve 2 per day and they said she ate them all! I think  they stole the food and all her cookies.!!!

    - Susan L.
  • A
    It’s good service and they take care of him.  They are good to my cat and I am content with the way they treat him.  The facility is nice and clean.  They’ve got these own little bed areas and own little cage and they let him out during the day and run around if he wants to.
    - Jeanette T.
  • A
    My dogs are Bichons and my cat is Persian. They seemed very happy when I returned home and in good shape. This is a Kennel not a foo foo setting. They took good care of my babies and I was happy with the service and their patience when I called so often to check on them. I was allowed to bring my own bedding, since me dogs are older that was nice. I will definitely use them again.
    - Sally P.
  • A
    My dog starts wagging his tail as soon as I pull in the driveway. He loves to go there. They give loving, personalized care to your pet. They also have frequent play times specific to each pet's personality.  Initial appearance of the building is misleading.  If you care about your dog's happiness and less about the appearance, you and your dog will be very happy.  Prices are very affordable.
    - Judith G.
  • C
    They have a separate kennel for each dog with a television.  It is a nice and clean place.  It wasn’t cheap but each room had its own bed, its own TV, and carpeting and it looked like an apartment for the dog.  Everything was good but I wouldn’t have kept my dog there if I had to do it again.  I took her because she lost her sister six months prior and I wanted to her to feel comfortable without her sister when we left to Europe.  When I went in there to pick her back, she did not know who we were, her eyes were big and glassy, and she tried to run from us like she didn’t know us.  The girl there said they had some sort of dog competition arena the night before and she said my dog quite vocal last night.  I have had the dog for ten years and she would usually just bounce and come right to us but she had no idea know who we were.  It was like she was blind, it was weird and I know my dog, so it did not feel right.  I have a friend that said they give them something to calm them down but I don't know for sure.  I just know my dog was not my dog I took in.  She snapped out of it in one night and she wasn't hurt in anyway but I still would not go back there. 
    - Carol J.
  • A
    They were there for 10 days overall. The entire property is very nice and clean and professional. We felt really good about leaving our boys there. They were skinny when we picked them up, but not unexpected because our boys just don't eat when they are away from home. Not the kennel's fault! They were both healthy and happy and in good spirits. Full of life! We just could not be happier with this kennel. They are expensive but worth every penny. Our boys have never come home in such great states of health when we have used previous kennels. Plus they give military discounts.
    - Erin J C.
  • F
    When my daughter went to pick her up after twelve days she was sick with fever and an abscess ruptured on her side spurting pus out. Her "report card" about the Kitty cuddles for that day indicated she "loved her massage" etc. when in fact she was in such pain she could hardly be touched. She was taken to my daughter's vet and found to have had either a bite or claw injury producing the abscess with bruising. She had to have been in contact with another animal outside of her "condo". They finally agreed to pay the veterinary bill but insisted they owed me nothing in return for her care while there. (I had prepaid with a credit card ).The Veterinarian said the cat had been injured several days for this to occur and yet no one had noticed or reported it. She was hospitalized and given treatment for 24 hours. She had to have been in pain for days for the abscess to be ready to rupture.
    - Barbara B.
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Kennels in Midlothian

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