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Cleaning reviews in Midlothian

  • F
    Mid-Atlantic Maid Service
    My parents used this cleaning service for 3 years. They were signed up as "premium" customers which meant they were scheduled for twice a month cleanings on a monthly basis. Unfortunately my father passed away and my mother no longer has the funds to keep the service up and running. She called the owner and asked to cancel the service and he (Todd) made her aware of the 30 day cancellation notice that is written into their contract which requires her to pay for two additional cleanings. My mother called me upset saying that Todd was very rude to her over the phone and she was nervous about the financial implications. So I gave Todd a call and very politely asked for him to work with us given the extenuating circumstances and find some sort of middle ground. We might have just caught Todd on a bad day but he is clearly a tightly wound, defensive person. Our 5 minute conversation quickly descended into him raising his voice, saying "these contracts are what I live by" and that "if I was in your parents situation I would never ask to break a contract". When I tried to calm him down, he interrupted me again, aggressively, yelled "I'll see you in court!" and then hung up the phone. From my understanding, the cleaners of this service really do great work, but it is a shame they are being employed by a person of this caliber. I would think twice about utilizing a service that ultimately lines the pockets of an individual lacking empathy & professional maturity.
    - Matthew O.
  • A
    Dryer Vent Safety
    Scott is awesome, he understood my urgency after my NEW dryer not drying for one year and lent filled vents being a fire hazard. No one had cleaned the dryer vent in a few years and the vent on roof was improperly installed since 1999. I had a dryer vent cleaning in March 2018, obviously the contracted tech did nothing. Dryer Vent Safety is competent and knowledgeable. He is my go from now on.
    - Katy R.
  • F
    Rachel's Magic Maids
    This lady canceled so many times. Always due to a family emergency, or so I was told. I say this because I was contacted by another customer of hers and we were talking about how many times she canceled to discover we both were given the same reasons over and over. Worst cleaner I have ever had. She ruined this lady's granite cabinet due to using the wrong cleaning product. Her biggest downfall is simply not knowing how to clean. Did not touch microwave, fan's were not dusted, out of 4 toilets I know for sure 2 were not even cleaned, shower in one bath not touched, tub was left with residue from what looks like ajax, broke granite paper towel holder. She did not possess a business license at the time and was not insured. She does have a length criminal record in chesterfield county, you can look for yourself before you hire. I tried to contact her for a refund but she blocked me and did not ever follow through with giving me money back. She advertises all over Facebook in the different groups listed by Rachel Harris owner of Rachel's Magic Maids. The pictures attached show just a fraction of the issues. I do not want anyone to waste their time, money or valuables in the home by hiring this company.
    - Racheal B.
  • A
    Lali's Amazing Cleaning Team
    Amazing! I can not believe how truly amazing Lali and her team are! Over 20 years I have had cleaners in and out but I can say without a shadow of doubt this was the best cleaning team EVER!! If you are looking for a cleaner you can not find anyone more amazing. The ladies took the little things off the back of the toilets to make sure they were really clean. Every window and window-seal was wiped. Bathrooms were perfection. The appliances in the kitchen shined like they had just been brought in. Microwave....let's talk about how gross my convection microwave was, it is like a shiny new one. The ladies were so sweet and worked extremely hard the entire time here. I could go on and on about the job they did!! On time too! I am looking so forward to the next time Lali!
    - Racheal B.
  • A
    Brigitte's Heavenly Cleaning
    Going great! Always reliable, trustworthy, and competent. More importantly, Brigitte (and the team) is personal, caring, and responsive to individual needs. I have been so appreciative of her attentiveness and eagerness to help - not just clean our house, but help achieve our goals!
    - Jennifer W.
  • A
    Dryer Vent Safety
    Chris did an outstanding job. My dryer was almost 100% blocked. Very professional and knows all the codes for the Richmond area and ended up correcting my vent to try to meet code. He has specialized tools to get the job done even with multiple elbow joints in the vent path. I highly recommend him.
    - Richard K.
  • A
    Dryer Vent Safety
    Chris was very professional & informative. He was punctual, cleaned behind & under dryer, replace old plastic vent hose (no longer code), stabilized the wall vent & identified other issues. He spent a lot of time making sure I understood what he was doing & potential issues of dryer & venting. Would highly recommend!
    - Henry M.
  • A
    Nora the Cleaning Lady llc
    Nora and her team have provided reliable housecleaning service to my 4000 sq ft home weekly for six years. I have recommended her to all my close friends and family. Nora tailors her service to the priorities of each client. She rises to the challenge of my large home with three children and a home office. I entertain regularly, so reliable service is essential. I am also very protective of my home, my children, and my office. As is unavoidable in her business, Nora sometimes has turnover in her staff, but when someone new joins the team, Nora trains them thoroughly on my individual preferences and requests. At one point years ago, I had an issue with one team member not being as super-careful as Nora. I raised the issue with Nora and she gracefully handled the concern, reassigning the cleaner to other homes without any fuss. I don't give my trust automatically, but Nora has earned it.
    - Sarah S.
  • A
    Brigitte's Heavenly Cleaning
    They did a wonderful job. The owner was very friendly and responsive to any questions or requests I had. They didn't need to, but they offered to come back and rectify any problems if I was not satisfied with anything. I didn't need for them to come back. They even handled cleaning issues they discovered while cleaning my apartment that I had not listed or we had not discussed but took the initiative to take care of something I may have missed. I was very satisfied and would hire their service again in a minute.
    - JEFF K.
  • A
    Five Star Maids
    We have been using 5 Star Maids for about 2 - 2.5 years now and every time, we have been thrilled with the service, team and cleanliness. Claudia and her team did a fantastic job on a recent deep clean (2 hours) of our home, as well! Bonnie is so sweet and great to work with. She remembers even the smallest details about us making us feel like a real client instead of just a number. Thank you, ladies! We will continue using you for years to come.
    - Allie S.
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Cleaners in Midlothian

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