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Chimney & Fireplace reviews in Midlothian

  • A
    London Sweeps Chimney Sweeps
    I hesitated to write this review, because I don't want people to take advantage of this gentleman's helpful nature. However, I decided to write it, because I really want to share what a wonderful experience I had with him and I think in the end, it will benefit his business rather than hurt it. I called London Sweeps a couple weeks before Christmas of 2017. I had turned my gas pilot light off for the first time in four years, to save energy costs over the summer, and I could not get the flame to come back on. I had read numerous articles on troubleshooting and had watched several youtube videos. I took the dang thing apart, glass, logs and all, and tried to fix it myself. I sprayed compressed air into the pilot hole among other various tips I learned online. Nothing. When I called London Sweeps, the gentleman (I refer to him as "the gentleman" because I've lost my notes with his name) answered, but informed me he was on a job and with a customer and would call me back. He did as he said, and when I explained my problem to him, he told me he was so busy that he wouldn't be able to get out to my house until after the holidays. I told him I had hoped to have the fireplace working for Christmas gatherings, but I understood and would accept his earliest appointment. He so kindly offered to try to walk me through the problem on the phone and picked a day and time that would work for the both of us. I called several days later, on the agreed upon time, and the gentleman took my call as promised, even though he was at another customer's home. He spent 25 patient minutes with me, walking me through many steps and troubleshooting. He never once gave up and tried to end the call or acted impatient. In the end, he solved my problem and my fireplace came on. He was very knowledgeable and didn't ask for a penny from me for his time. Again, I don't want to encourage people using his services for free, by sharing this, but he absolutely came across as an honest, upstanding guy who knew his business.
    - Natalie J.
  • D
    The technician was on time but seemed frustrated with taking the fireplace apart, stopped and started diagnosing without testing it, said it was the valve He eventually tested it after i complained about diagnosing based off of experience. He found the ckt board to be faulty and put said i should order it vs them. I complained when he left and they said they would reduce the service charge from 79 to 50 and I agreed. Of. Course i received a bill of 79.00 and i called to complain and they did not have any record of the previous conversation... avoid this company at all costs!! Bigger is not better, it means more corrupt.
    - Clifford K.
  • A
    The staff was great. We hired them for an inspection and clean on our newly purchased house. They arrived, inspected everything and cleaned it out! It was pretty clean so they adjusted our price and then said we needed a mesh wire on the cap because that is how the two dead squirrels got in. They were great and put it all on. Came in under quote and everything was great! Will totally use them again!
    - Gary H.
  • B
    Chimney Saver Solutions

    They were pretty good. They told us basically that we needed to get things checked out before they did any work on it because it could have cost a lot of money for me. They were very obvious and upfront about it, which is kind of nice. One of the things I liked about it was that they were very honest. They did not want to do any work if there was something wrong with the foundation for the house over time. Probably if there was something wrong with the foundation it would break down what they would do so it would cost us more money in the long run. I would say their cost was pretty reasonable. Their responsiveness was great, getting an appointment was not so good. The availability was not great. I called in November and December 27 was the best they could do. They were on time.

    - Mark K.
  • A
    Appointment was arranged approximately 2 weeks prior to service. Technician was supposed to come to my home at 3PM, however he called and said if convenient he could arrive earlier. As this was the Friday before Christmas, the earlier arrival was appreciated. The technician, Josh, quickly completed his work both inside and outside the house. He quickly did some preliminary work to insure the cleanliness of the process inside, and then accessed the chimney flue via an extension ladder. The whole process took approximately one hour, and when finished everything was cleaned to our complete satisfaction.
    - James D.
  • D
    Guirkin Plumbing & Heating
    Technician came out and I gave him a description of the problem, He looked at the fireplace, took a couple of logs out and looked at the pilot. Tried to light the pilot with the fireplace igniter. I told him that didn't work, but lighting it with a lighter does work. Instead of cleaning the fireplace, which the Angie's List special called for, the technician recommended that I replace the fireplace with a new log set. He said that it was starting to rust (10 years old) and that finding parts for is would be next to impossible to repair the thermocoupler. He said putting a new log set in would be between $1,300 and $1,500. I decided before spending that amount of money that I would do some more research. I purchased some compressed air, took out ALL the logs, cleaned the areas around the log set, including the pilot assembly per the instructions in the manual (which is what I paid Guirkin to do in the first place), and reassembled the fireplace. Since then, the fireplace has worked great! Bottom line, it seems like Guirkin is more about selling more services/products than actually performing the work you pay then to do through "deals" on Angie's List.
    - Goran G.
  • A
    Chimney Saver Solutions
    As it turned out, the workers did not use scaffolding, only ladders that went up in a jiffy. After some discussion with the manager, he agreed to remove the extra $1200, reducing the bill to $3190, which I thought was reasonable given the special skills involved and working 30 feet up.
    - KEVIN C.
  • A
    S & N Chimney Services
    From the initial phone call, setting the appointment, and having the work performed, I was very pleased. Sandy called me back quickly and was organized and very pleasant. Neil arrived on time and was very thorough. He showed me what he found either directly or through photos. He provided recommendations for future cleaning and answered all of my questions. He left the work area spotless.

    I am very pleased with the service and highly recommend S&N. I will use them again for future service.
    - Rob K.
  • A
    S & N Chimney Services
    Neil was extremely professional. He arrived at the agreed to time. Informed me of what his work would be and how long it would take. He performed his tasks efficiently and provided before / after photographs to document his work. Very thorough. Also kept his work area very clean. I would highly recommend Neil. In fact, while Neil was doing this work, I also had a carpet contractor at my house.  That contractor inquired of Neil's service to which I provided an on-site recommendation. Bottom line, more contractors should be like Neil, in my opinion, he is a benchmark for customer service.
    - Bill F.
  • A
    Last week I called Cougot's to come and clean my chimney. The two gentlemen who arrived were punctual and professional. The first guy did a visual inspection of the inside of the chimney and said the chimney did not need to be cleaned. Then the other gentlemen double checked and agreed. They then climbed on the roof and inspected the top of the chimney and said everything looks great. They charged me less than quoted because they did not need to clean it, which was a happy surprise. They were also able to fix my damper handle on the spot ( I am not an expert but I think that is was it is called). They told me I did need to fix the cracks in the crown of the chimney, which the home inspector also told me about. Cougots was able to schedule and have it fixed within a week. The same wonderful gentleman came and fixed it for me. I will always call Cougots for all my chimney needs and recommend them to family and friends.
    - April L.
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Chimney And Fireplace Contractors in Midlothian

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