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Find Top-Rated Midlothian Appliance Repair Services

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Appliance Repair reviews in Midlothian

  • A
    Stanley's Appliance is a very professional and honest business. I reached out to them and told them what problems we were having. They troubleshooted the issue over the phone before deciding to come out. They came out the day after Thanksgiving on time. The gentleman was very honest- he could repair the dishwasher, but for the price, and considering it was Black Friday, it might be a better deal for us to just buy a new one. So we did. He could have made a good amount of money from us, but he chose to be an honest business man instead. We will use them again and will always recommend them. Thank you!
    - Jennifer K.
  • A
    I have used this company for a repair to my icemaker as well as my dryer. They promptly returned my call and gave me a time when they would arrive. Arrived as promised and I had no hesitation about allowing the workers to enter my home. Completely professional and polite and took care of the issue and even provided more maintenance on the appliance. Top notch!
    - Susan A.
  • A
    The repairman, who was very courteous and efficient, identified and addressed the cause of the burning smell. The smell disappeared and the dryer has worked well ever since then. I cannot find invoice and do not remember cost of service except that it was very reasonable.
    - Elizabeth S.
  • A
    They were great. I was very very pleased. It was a quick fix, we were very pleased. The owner came out, from what I understand, and he was very pleasant. He came out and fixed it with no problem. There wasn't any type of up sale going on. It was this is what is going on and let's fix it and done. There was on up sale, it was very clean cut. He was right on time. When he was here, he even advised us on some stuff that we brought up. He gave some good suggestions. It was great.
    - Mary Jo W.
  • F
    Where do I begin? We recently purchased a home in the Richmond, VA area, knowing that the house had not been lived in for about a year, and that we'd likely need to have all of the various systems evaluated/serviced. We ended up signing up with Michael & Son's (M&S) Home Care Agreement (Gold level - highest they have, about $400 for each zone). The home was not that old (about mid 80s), and our home inspection had not identified any major problems we'd have to address, but we still thought that having the Home Care Agreement with M&S was a good idea just in case. The agreement supposedly entitled us to priority service, inspections, tune ups, etc. so we thought it would be a good thing to do. Unfortunately for us, the problems started almost immediately. Once it finally got warm enough (late May - we moved in in April) to turn on the AC, it became clear that our AC was not working upstairs (one of our two zones - downstairs still worked). The problem wasn't caught during the home inspection because it was too cold at the time to turn on the system to test - so I can't blame M&S for that. However, when we contacted M&S to come and check out (and hopefully fix) the system, we were told that we would have to wait over two weeks for someone to come out because they were so busy. We had literally just paid over $800 for this Gold level Home Care Agreement (which included priority service in the case of emergencies), and they told us to wait over two weeks for service. I'm pretty easy going but that's ridiculous. Normally this wouldn't be a huge deal (I am the last person to complain about anything), but we had just had a baby around the same time we moved in and the temps were pretty high (90s). Because of the heat upstairs (i.e., no AC), my wife had to sleep downstairs with the baby while our toddler and I endured the heat upstairs. The heat got so bad in June (it's hot in Virginia during the Summer) that we had to go and purchase two window units so that our toddler and I could sleep at night; my wife was still downstairs with the baby. When they finally got around to us, the service rep was nice and very professional (our experience with all their service reps). Unfortunately he told us we had to replace the entire system. Sucks, but ok, how much? What they ended up quoting us was almost twice the cost of subsequent quotes (turns out this would be a theme) we got from other HVAC companies - for the same service. Obviously, we went with another company due to cost. Imagine that, we spend over $800 to become a preferred customer for M&S, and we have to go and get quotes, and eventually service, from a completely different company. INSANE! We ended up having the same cost issues with M&S' other service departments (electrical and plumbing), where we were quoted something from M&S that seemed completely ridiculous for the work required and ended up having to contact other companies for quotes (and eventually the actual repairs). And finally the reason that drove me to finally write this review... It snowed a lot today (about 10 inches). We knew it would happen so we were prepared (or so we thought). What we weren't prepared for was the fact that our upstairs heating system would not work at all -- temps upstairs were in the low 60s when we woke up. We called M&S right away, hoping that our "preferred" status would expedite things, and again we were told we would have to wait, that they would have to call us back with a time they could get to us. We waited ALL day...and no call, and no technician. We had to call again that night. And guess what, none of their techs were working anymore and we were told we would have until after the weekend. So for tonight and probably Sunday, my wife and infant son will be sleeping downstairs where there is heat. In summary, Michael & Son's Home Care Agreements are hot garbage. They provide you no value whatsoever, and certainly not $800 worth. You are not a preferred customer in anyway. You get nothing besides a free diagnostic, waived dispatch fees, and 10% discounts -- which might be nice if their costs were SO MUCH HIGHER than everyone else's. I WOULD NEVER RECOMMEND M&S TO ANYONE. Avoid them at all costs - they have been a complete waste of time and money. I still can't believe I paid nearly a thousand dollars to M&S and still had to use other companies. Their only redeeming quality is that their techs, when they finally get around to you, are incredibly nice and seem competent. Hopefully after reading this, you all won't make the same mistake.
    - Scott S.
  • D
    Good response to repair but exhorbitantly expensive....$315 for a 20 minute job and parts that probably cost $50. Would not return to this business. They charge $85 per service call. More expensive than a BMW repair!
    - Bena & Nikhil P.
  • A
    Called with a dryer that wouldn't start up, showing an error code that indicated a bad circuit board. Beth took my call and got information about the problem and the dryer model, etc., and said she'd get back to me. A few minutes later she called back with an estimate of how much it would cost and recommended we get a new dryer because of how much it would be and even gave some tips on which brands to avoid based on the number of calls they see. It's always nice to have honest help like that, especially when it means we didn't end up hiring them for anything. But I'll definitely go back to them the next time we have work that needs to be done.
    - Brian H.
  • A
    Beth was great. She telephoned and walked me through the solution over the phone, which worked without a service call. Said she didn't want me to pay for anything I didn't need (such as a service call). She was prompt in returning my original call and even called back to check on the solution. I would definitely use them again and strongly recommend them to others.
    - Susan R.
  • F
    Terrible. Not installed to code, leaked condensation into furnace. Would not honor warranty. Owner was arrested for not having contractors license. Had o have a licensed HVAC company fix and bring issues to state code. 
    - Richard K.
  • F
    This is a follow-up to my review 6/6/2015. There is much more to add  as the whole ordeal lasted 6 weeks and 3 days! The manager who is also the owner of the repair company would never return our calls and speak to me or my husband about his technician breaking my cooktop when he came to repair the oven. This owner lied to manufacturer and the Better Business Bureau-I have the letter- stating that my cooktop was cracked when his tecnician arrived at my house. This was a flat out lie. I have the proof. Problem was we could not make contact with this owner to let him know what had occurred during the appointment. 
    Because the manufacturer chose to believe the repair company's claim instead of my side of the story, despite my immediately calling and reporting the technician and the incident, the manufacturer voided my warranty leaving me with a 6 month old, $2000, completely non-functioning range.
    I had no choice, but to seek legal assistance. The lawyer chose to contact the manufacturer vs Virginia Elec, saying the repair company was an agent of the manufacturer-that is who was used for their warranty repairs.
    Outcome was that the manufacturer agreed to repair my range at no cost. Worst part is they sent Virginia Elec again despite our objections. Owner sent his son out. Very professional & competent. Took 3 visits to complete job. He apologized about the incident, stated the technician was "reprimanded." That's funny because supposedly he "never touched" my range, according to the owner.
    Lawyer cost me $325.00. 
    One last note-the owner called my house to schedule the final repair. There was no apology or any mention of what we had gone through. I took the opportunity to say I had been waiting since May 29th for a call from him. He stated that he returned our calls and that neither me nor my husband answered our phones. We have caller id and an answering machine, nor did I leave this house on the Fri of the incident or the following Monday. I argued-could not help it-he then laughed, said, "whatever mam" and  hung up on me. THIS IS the OWNER of the repair company,Tim Cundiff.
    Very dissapointing that a business can come into my home for a repair, damage my property, lie about it, and get away with it. And he keeps his good rating with the BBB because he responded to my complaint to them. The response did not have to be truthful.

    - Donna F.
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Appliance Repair Services in Midlothian

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