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Outdoor Living reviews in Middletown

  • D
    Total Remodeling Systems
    Contract signed with deposit 11/2/2016 with estimated completion date of 12/30/2016. Upon review of the project by project manager were informed that the initial proposal could not be done without additional extensive rebuild to the existing porch with associated expense over the contract amount. Complete change order was written 11/15/2016 maintaining completion date of 12/30/2016. Total Remodeling hired sub-contractors to do the job. They showed up late or not at all on scheduled work days and pretty much botched up everything they did. From day one, I missed hours and days of work to "baby sit". Project manager had them completely redo major portions of the work-not once, but twice and workmanship was still unacceptable. Project manager suggested that some of these issues were livable. At the onset of the third do-over, we refused to have them back on the job. Quality of materials used is good, all problems were the result of extremely poor workmanship. At this point, TRS had two of their employees - Glen Mathews and Jay Pugh - take over the project. Mathews and Pugh did an excellent job in correcting the poor construction and workmanship. Framing, siding, trim had to be redone including replacement of one window, resetting of another window and both doors. They showed up on time (or early) and worked until dark. Everything they did, they did right. Project was finally completed 01/31/2017. I appreciate the fact that in the end, TRS did step up and have the work done right. Very frustrating that we had to watchdog and insist on getting the value for our investment.
    - Kay F.
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Outdoor Services in Middletown

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