Annual Contract
I've had significant issues with the responsiveness of the staff and quality of service. This is my third year using Envirogrow and it will definitely be my last. I stuck with them for so long because nuisances I've had to deal with were mitigated by their pricing. This year, things were worse than the previous two years. Normally I don't take the time to review providers, but this morning, we moved beyond quality of service and now I have had to address issues with my neighbors. This morning (Saturday), between 7:30 and 7:45, the crew started mowing. This also involves the use of a blower and weed wacker. Unfortunately, Alexandria City ordinance prohibits this prior to 9:00am on Saturdays. Other issues I've had: - Earlier this year, after a period of extended rain, they came to cut high grass and probably cut too short for portions of the lawn. I brought this to their attention, but no remediation was offered. - A portion of the lawn against the fence where the crew use a trimmer was cut too short. I brought this to their attention and provided a photo via email. The issue was not acknowledged and no attempt to remedy was made (picture included with the review). - I made a request for quote for additional service to deal with weeds in May. I followed up several times, but still did not receive a quote for service. I was finally provided a quote on August 22. When I asked follow up questions about the quote, no follow up was provided. - Last year I incorporated shrub trimming and flower bed weeding into my care plan. Initially the service wasn't provided. It took a few calls and emails to resolve, but over the course of a few weeks it was resolved. When a service is specifically written into a contract, it shouldn't take weeks to get an issue resolved. -My back yard has been overtaken by weeds. To date, they've not clarified whether or not those types of weeds were covered in their standard service. In the quote I eventually received, it was suggested to let the late summer and fall treatments address the backyard weeds. -My front yard has been overtaken by wire grass. This is what I was attempting to fix in May, but it took a while just to get information that wire grass is not included in the standard weeding plan, then 2 months to get a quote to address the problem. They did offer solutions - killing the grass and rebuilding the lawn or removing it and laying new sod. Had they responded to the request for quote at the beginning of the season, the expense to remediate the problem would have been far less expensive. I asked follow up questions about the quote the same day it was provided (8/22), but have yet to receive a response. Overall, if you need a lawn service, this team will most likely provide you the cheapest quote. However, their ability to communicate in a timely and effective way is sub-par and the quality of service has not met my expectations.
