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House Cleaning reviews in Mc Lean

  • A
    Maid Bright
    I hired Maid Bright to do a deep cleaning. The estimate was for 3-4 hours but it actually took about 5 hours for a four bedroom, 3 bath house (about 3,000 sq feet). The friendly crew did a very thorough job. For example, cleaned the blinds, vacuumed curtains, cleaned the woodwork, changed the sheets, vacuumed all the furniture, wiped down cabinets, emptied the trash and relined all the cans with bags, and even matched up the shoes in my closet. Really, they cleaned everything. I had purposely not cleaned several random (not obvious) places to see if they got it clean and they did in all cases. Also, they brought all their own equipment and supplies which was helpful.
    - Margaret K.
  • F
    Amazon Home Services
    Bought a "Whole House" deep cleaning from Amazon Home Services. The price was a flat rate, based on house size. They also guarantee the work ("Happiness Guarantee"). The night before, the owner of the cleaning company (YliClean) texted and asked how many rooms my house had, and I replied. She then texted "We probably can't do the whole house, because you only bought 5.5 man-hours of work." I probably should have cancelled then, but needed the house cleaned. *I did email Amazon that there was a problem with the pricing.* The cleaners arrived on time, did a good job, then stopped when they reached the 5.5 man-hour time. At that point they hadn't done the basement, basically vacuuming one large room and cleaning a bathroom. The owner texted that for only $35 more they would finish the job. I declined, hoping to work this out with Amazon. Later that day I got an email from Amazon customer service, saying they were sorry, the price was a flat rate, and the whole house should have been done. I mistakenly assumed my complaint would be forwarded to whoever handled the guarantee. This was over the holidays, so I assumed my complaint was being processed. However, after 8 days, I again emailed customer service, asking what happened to my complaint under the "Happiness Guarantee". The response was "Sorry, we didn't send it to them, we didn't know that was what you wanted, we'll send it now." Then I got back a response from the Amazon group that handles these. It said "You only have 7 days to file a complaint, so you are too late." I emailed back, pointing out that I had filed my first complaint the day before the service. The response was "You have the file the claim after the work is done." Also, the guarantee doesn't cover "dissatisfaction with the pricing". Paying for something and getting charged a different price is more like fraud than "dissatisfaction". At that point I gave up. Let me add that, while I understand Amazon wants to avoid people abusing the guarantee, the their cleaning service is the ONLY service that differs from Amazon's 90 day guarantee. The don't point this out on the page where you buy these services or in any of the many confirmation emails. You only find it if you dig into the long list of limitations on a different page. That page also says claims must be filed on a "Happiness Guarantee Claim form", which doesn't exist. I've shopped at Amazon many years with no problems, and was shocked to be treated so badly. I will never again use any of their home services.
    - STEPHEN D.
  • A
    Two Maids & A Mop
    I work for a real estate group in McLean and we have used Two Maids for several of our rental property listings. They have always been easy to work with, prompt, communicative, and do a wonderful job of making sure our rental properties look ready for their new tenants! They keep an eye on the details to make sure that the job is done well and make sure to follow up with us to make sure that we are satisfied. Highly recommended.
    - Elizabeth M.
  • A
    Home Cleaner Solutions LLC
    Mayerling Is very thorough, punctual, professional and takes care of the house and the contents of the house as if they were her own and then some. I have very high-end appliances and fixtures in my house and she always uses appropriate cleaning supplies and materials and I trust her and her crew completely for their safety and knowledge on thorough and gentle cleaning methods
    - Kishore S.
  • A
    Next Day Cleaning Service
    Very responsive, on time, very thorough. It was a little more expensive than I anticipated, but I believe that was due to the very thorough detail work that they did. I will definitely use on a regular basis.
    - Elizabeth M.
  • C
    Maid Bright
    I have used this company for 5+ years. Initially, it was all good but as time has gone on, their quality has decreased. It has become fairly evident that they clean quickly but not thoroughly. In addition, over the years three items have been broken, mostly sentimental in value and none replaceable. Another annoying aspects is their changing arrival times. They notify you 72 hours prior to cleaning the arrival time (within a 2 hour window) and kindly remind you that you can change your time up to 72 hours (so you can't change your arrival time). But once a month, MaidBright will change their arrival time the day of with minimal notice, sometimes as much as 8 hours earlier. For those like myself, who plan accordingly, this is extremely inconvenient and stressful. This morning was one of the changed times. I have put up with the average to poor cleaning this long since it seems to be industry wide, but I don't appreciate the way they treat their clients and am now looking for a new cleaning company.
    - Cynthia H.
  • A
    Maids Prime
    Well it was my first time having a professional cleaning service at my house. The scheduling was very easy and convenient. The person helped me sent me an email right away with the confirmation details of my cleaning project. The ladies showed up on time. They were very punctual, professional and had attention to detail. They went beyond my expectation. I would definitely hire them again and do recommend them to anyone looking for a reliable and affordable cleaning service.
    - Frank M.
  • A
    Continental Housekeeping Service
    They have been cleaning for us for several months now, and their work is consistently excellent. Lily the supervisor is available by text and phone to go over what's needed, and she sometimes stops by to check on how the work is going and to discuss long-term cleaning plans. I am very happy with their work! The cost quoted below is the price per person/per hour.
    - DANA P.
  • A
    Maid Bright
    I am fairly particular when it comes to cleaning and have had numerous cleaners in the past, but Maid Bright did an exceptional cleaning job. From the first contact I was impress with the company. Leslie came out and walked through my house to give me an estimate, the price was reasonable. When I saw how much the cleaning crew did I felt it was worth every penny. In addition, the company communicates with you, so you know when they will show up and checks in to ensure you are satisfied after the cleaning. I would highly recommend them!
    - Jane B.
  • A
    Diana's Cleaning Service
    Very well! Diana and her two assistants arrived early and went right to work. They cleaned, vacuumed, and dusted the house. Although my house is not big I work full-time and never have the time to clean it properly. Diana's cleaning service took care of that! They were all professional and pleasant as well. I have a few other options I'm considering but I'm definitely giving serious thought to this service.
    - Nancy S.
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Home Cleaning Services in Mc Lean

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