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Landscaping reviews in Mc Gaheysville

  • D
    LeafFilter Gutter Protection
    We've had a number of mostly minor problems with the installation of this system, which took two days to finish as a result. All the minor ones were handled very professionally and quick enough, although getting call-backs from the right people usually did not happen without multiple calls to them. In Virginia, apparently, the company is very under-staffed when it comes to Service calls. Still, if we had not had an unusual corner gutter issue on our garage, I would be giving this company a solid B rating. Unfortunately, I now wonder if even a D rating is appropriate. We have a very obvious gutter problem on the corner of our garage where a small corner gutter must handle too much water. The garage is attached to our house, and the 2nd story roof's downspout dumps a lot of extra water into a valley that leads to that corner gutter. It is a very obvious problem, but I still did point it out to the company's salesman, George, as a reason why the expensive LeafFilter system would not work for us. He assured me, however, that the company is very experienced with solving gutter problems and would be able to make it work. In fact, he told me they would "do whatever it takes" to make the system work on our gutter system. Based on strong, multiple assurances about the company's integrity and commitment to customer satisfaction from George, we signed up after about 2 hours of "hard sell" and gave him a deposit. I must say that it has been quite a shock to learn, little by little, that we may have been grossly oversold. While the company has been willing to send two different top installers out to handle this problem over the past weeks, their fixes so far have only made our original problem MUCH worse. What worries me now is they don't seem willing to do more than attach a cheap-looking gutter guard to that corner gutter, since switching to the larger wide gutter on that corner made no improvement at all. These gutter guards are attachments that look like little walls (maybe 3" tall) that stick up along the outside edge of the gutter to prevent water from going over the edge. We used to have them on that corner before LeafFilter was installed, and they worked well enough on an open gutter. The problem now is compounded, however, by how the LeafFilter sits on top of our gutter so that it is no longer open to catch leaves and still handle rain. When huge amounts of rain came down before, most of it stayed in the gutter with the excess "waterfalling" about a foot or so from our house and right behind our landscaping. Now, because of the angle of the roof where it meets the LeafFilter, water is now CATAPULTED off the top of the LeafFilter, landing 4 feet from our home right in the middle of our now-ruined landscaping. Using these gutter guards is usually not recommended by LeafFilter because they form a trap for any sticks and leaves that fall on the roof - here, for many months of the year. In no time at all, a handful of leaves would completely block most of the rain water from entering the LeafFilter on our gutter. As a result, we would OFTEN need go call them to come out to clear leaves out of that part of our gutter. I've been told they have recommended this kind of solution to others who accept it, not realizing the headaches they will have trying to get leaves cleared off their LeafFilter. Maybe, having to handle a lot of these calls is why their Service Dept. is a bit overwhelmed. Not sure, but it makes no sense for them to ever recommend them. The only reason anyone would ever want to spend $3,325 for this system is to eliminate the need to ever call anyone to come out to clear leaves from our gutter! It would completely defeat the purpose of having a LeafFilter system! My question now is, why even mention it as a solution? And, why would they not fully inform their customer of all the Service calls they will need to make over the years? If I had not read some warning to this effect deep within their website, really just saying one should ask why it is not recommended, I probably would have taken them up on this myself. It sounded good and worked for us before, but the LeafFilter that lays across the gutter changes everything. Everything. If it were not for this huge problem, we would LOVE having this system in place. There is great peace of mind in knowing you have a well-designed leaf-guard system in place - if you can afford it - because you should never again have to worry about leaves clogging up your gutters or downspouts. LeafFilter really seems like a GREAT system. It works really well everywhere but on that one garage corner. I just hope the company truly is willing to do whatever it takes to make our system work, everywhere. The problem can be solved. I have consulted with a roofing and gutter expert who is ready to do the work if necessary. Because it is a small job, the cost would be close to $400, which we are not willing to pay. LeafFilter has a man who says he can do what that gutter expert proposed, and I gave him a copy of the proposal along with a drawing. All we want for our money is what we were promised by George, a LeafFilter system that entirely eliminates the problem of leaves interfering with rain flowing through our gutters, and this proposal would give us that. If not, we would like LeafFilter to remove their system from our gutters and return all of our money. We would be happy enough to return to having open gutters again that did not gush water to kill my plantings. I would just return to calling someone to clean leaves from our gutters twice a year, costing $75 each time, or $150 per year. We paid $3,325 for the LeafFilter and would reap such a small savings in upkeep per year, so it would take us 22 years to offset the large, up-front cost of LeafFilter, which would be totally not worth it if we have to call them even once a year for service. It has been only 3 days since the last Service guy was out here, a very professional and empathetic young man. He even offered to come out and fix it on his own time one weekend if the company refused! He is hoping the company will have him take care of it, though, and said it would take a couple of days for someone to get back to me, knowing the problem is urgent to prevent all of my plantings from dying. So, I will update this review in a couple of weeks. By then, it should either be fixed, or the system should be removed - with us being made whole again. This is a real test of this company's integrity because I warned them from the start - and all along the way - that this would likely be a real problem that they would have to fix if they installed their system.
    - Joyce L.
  • F
    Bent Oak Lawn Managment
    We received an unsolicited advertisement (post card) from this business, Bent Oak Lan Management...  Free estimate requested and provided... Job Quoted... Quote accepted and agreed upon... First job started and NEVER completed- with an explantion of:
    "I would rather quite(quit) and you would just get someone else"... 
    "A lot it had do with I just feel uncomfortable being on the property. I respect you'll (you all) I just have never been faced with this ( "this" ) that's why I tried to help you'll (you all) out."
    ALL OTHER JOBS QUOTED INCLUDING FIRST JOB WERE TERMINATED by this business owner, apparently based upon this persons personal beliefs... This is a "best guess," as the actual reasoning was not directly provided or explained!- 
    "I just have never been faced with this".  
    Requests for further explanation of what "this" is continue to go unanswered.  
    We were invoiced for $30/hour for the INCOMPLETE JOB (trimming of our Ornamental Grasses), resulting in an ABSOLUTE MESS that WE are left to clean up and REDO!  
    Bent Oak's Owner even shared that he was not happy with the results of his own work... "I didn't like how it looks as far as cleaning up."
    The jobs we requested quotes for were mowing, weeding, power washing, relocation of trees, mulching, etc... All of which were projects this company advertised that it could do in its mailing and website.  However, NONE that it was able to fulfill and provide, as agreed upon, (verbally and in writing), based upon the apparent personal and religious "convictions" and "beliefs" of the Owner of Bent Oak. 
    This "fact" WAS NOT included, nor shared, on any business advertisements or coorespondence.  However, it was verbally hinted at through the mention of a "church" the owner is a member of.  
    If this businesses actual day to day decisions are going to be based on "feelings" and "religiously based convictions", it should be posted as such, (or move back to Mississippi, or on to Indiana where this discrimination and bigotry is protected)... Otherwise, this attitude results in "false and deceptive advertising," which is most likely going to be experienced by those of us who are in any way "different" than how this business owner feels, based upon his own personal opinions, as was in our case.
    Bigotry should NEVER be a "typical or accepted business practice," as was our experience with this company!  This especially stings, as it is coming from a company with the word, "Bent", in its name... The word, "Bent" implies, "open minded" and "accepting"... Definitely, that is the exact opposite of our experience with BENT OAK!!!
    "Bigotry is a state of mind, where a person obstinately, irrationally, unfairly or intolerantly dislikes other people, ideas, etc."
    Bottom line: 
    The Invoiced Job was NOT completed as was agreed upon, both verbally and in writing; the actual work done was NOT carried out to an acceptable quality, resulting in extremely poor work, which was billed at $30/hour.  However, we are people who keep our word, so we HAVE PAID the Invoice in FULL, even with the given POOR RESULTS & BIGOTED ATTITUDES!  Advertised offers of "first job" discounts were not applied (or honored)  to these costs as were advertised by the owner per his invoice.
    As we see it:
    Initial advertising Postcard and E-mail contact was well handled; nice looking website; nice billing system; job quoting and first meeting was smoothly handled; mowing equipment for use looked to be very nice; actual job and follow up to agreed upon work has been FAR below acceptable and/or reasonable ethical standards; the resulting experience with this company has been absolutely beyond comprehension, without any rational words to explain Bent Oak's business practices for a company operating in this day and age, most especially, in the State of Virginia!
    We would have posted this issue to the Better Business Bureau, however, this company and listing could not be found, as this Business is NEW to our Area.  Don't be fooled!  This business HAS NOT been OPERATING in the State of Virginia since 2003, AS IS ADVERTISED in the Bent Oak Mailings, and on its Business Website!
    Point of Fact...  Bent Oak originally hails from the State of Mississippi, where the Civil Rights Movement still yet remains a struggle, even in the Year of our Lord 2015!
    Our Advice to the Consumer...  ASK FIRST, "What are your personal and religious beliefs?"  Then, if you happen to agree with them, you will possibly have a reasonable experience with this company.
    ANYONE ELSE who DOES NOT fit in with the above business owners beliefs, will most likely NOT have a good experience with Bent Oak Lawn Management.
    Our Yelp Review... with pictures of work done.
    - Chris H.
  • A
    Waynesboro Landscape & Garden Center
    They are very reputable and very good. They're quite away from us. They did a wonderful job. It was quite expensive but they did a beautiful job. They worked very hard. They were focused. They got the job done and it was an all day job. They showed up when they said they were going to and they did an outstanding job. We had no complaints at all.
    - Emily C.
  • A
    Deans Tree Services
    I noted crew working on neighbors tree and asked if they had time to chop up/haul away large pile of sticks/logs my husband had accumulated in back corner of yard.  They were happy to work this in and also gave me some tips on pruning my own trees!  I will call Dean's if I need any professional tree work done in the future!
    - Cynthia V.
  • A
    Ochoa Tree Service
    Smooth as silk
    - David R.
  • A
    Blades Lawn Services LLC
    - Chris H.
  • D
    See "What did the Provider do?"
    - Charles H.
  • B
    He is very good at responding to my calls. He does exactly what I ask him to do. He is nice to me and acts professionally.
    - Richard B.
  • A
    Blades Lawn Services LLC
    They do a great job. They're very thorough.
    - paul w.
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Landscaping Companies in Mc Gaheysville

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