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Real Estate reviews in Martinsville

  • F
    All My Son Moving & Storage
    Our experience with them was a week long nightmare. We are Marvin and Pamela Taylor, veterans of the U.S. Navy and U.S. Army. On Friday, June 30, 2017, we had All My Sons Moving & Storage (AMS) to move our property from our townhome, and storage facility in Danville Virginia, to the new home we purchased in Martinsville Virginia (29.7 miles away). We were first quoted a price of $350 for the total move, which included packing up our property at the townhome and picking up additional property at our storage facility two miles away. Once AMS arrived at our townhome, around 1:30 PM on the day of the move, the price changed to $350 an hour for the use of two trucks and two teams. It was already, 1:30 PM and too late for us to cancel and find another moving company, because we had to be out of our townhome before midnight. So, we decided to let AMS move us, and planned to pay the inflated rate of $2,800 for 8 hours work. Upon arrival to our new home in Martinsville, we were told that we had to pay $7,000 before they unload our property. This was a lot more than expected. To pay AMS in full, we needed to get the rest of the funds from our credit cards that we had stored in our lock box, which had been packed away by AMS on the truck. The team leader would not allow us to access the box, even after a couple of AMS employees stated that they remembered packing it, and they had a good idea of its location on the truck. We were then asked to fill out a payment authorization form, which we were willing to do, but was unable to complete. It required us to write down the 16-digit credit card numbers, expiration dates, and 3-digit security codes, which we did not have memorized. We tried looking up our account information from our cell phones, and were able to obtain all 16-digits on some accounts, but were unable to retrieve the expiration dates and 3-digit security codes on any of our credit cards. We called the credit card companies and LifeLock for assistance, but no one had access to this information. So, at 9:30 PM, All My Sons Moving & Storage, took our property back to their facility in Mechanicsville, Virginia (3 hours away). They told us that they will charge us $500 a day, per truck until we pay them $7,000 for their services. We were also told, that even after we pay the $7,000, we will have to pay an additional $2,500 to have them bring our property back to our home. It was 4th of July weekend and no banks were open, so we had to find a family member to pay the bill which was reduced to $5,500 the next morning. It was paid at by credit card over the phone at 10:00 AM. We were told that our property would be delivered to us that afternoon. After numerous phone calls, messages, and emails sent to AMS, seeking an estimated arrival time, we were then told that they couldn���t make the delivery that day, but will deliver our property to us on Sunday. After numerous phone calls, messages, and emails Sunday morning, we were told that we were not going to have our property delivered to us until the following Wednesday. Our property was off loaded, and eventually, reloaded onto two different trucks, and finally delivered to us on July 5th, and we were charged and paid an additional $2,589.44. We paid All My Sons Moving & Storage a total of $8,089.44 to be moved 29.7 miles away. They kept our property for almost a week and when it was finally returned to us, we had 19 broken, damaged and missing items, totaling $9,443.95. We filed a claims report and was offered $300, which we declined to accept. We were told that since we signed the Bill of Lading (BOL) we were only entitled to receive $0.60 per pound for our claim. We didn���t see that information on the BOL, and besides even if we did, what choice would we���ve had? Before AMS will unload our property from their trucks, we are still required to pay and sign the BOL. Our experience with All My Sons Moving & Storage was expensive and unnecessarily aggravating. They did not make their charges and fees clear prior to the move. Once the bill went from $350 total, to $7,000, they would not even attempt to accommodate us so that we could pay them that night. The means by which to pay them was in a lock box that they packed, just a foot away on their truck. Instead they choose to hold our property hostage, resulting in my family and I sleeping on the floor in an empty house for almost a week. We had to sign the Bill of Lading under duress in order to receive our property, resulting in a $300 maximum settlement offer for our damages claimed. I would not use this company ever again!
    - Pamela C.
  • C
    Overall, experience was okay. I've never hired movers before so I'm not exactly certain on what the usual process is. I spoke with a very courteous fella to discuss the details over the phone and he set me up with a crew of two guys that were very helpful. I think I would have appreciated a followup phone call to assure my experience was a good one but it was mid-summer so I'm sure they were a busy lot.
    - Vicky L.
  • F
    We moved from out of state into this home in March of 2013 and there were issues right away.  The gas was turned off (even though it was known our move date) and the home was filthy.  It had not been empty more than a week or two, so "sitting" was not the reason it was so dirty.  Prior to moving, we were told by Gina, the realtor handling this property, that a professional cleaning company would be hired to clean the home after the other tenants moved out.  The hiring of the professional cleaning company was to be handled either by the previous tenant or the realtor.  Gina told us that the previous tenant 'said' they hired a company, but when I asked her if she got a receipt showing that this was actually done, Gina said no she did not.  So, 'verbally' they accepted that it had been cleaned (clearly it hadn't even been vacuumed), but did not bother to get proof the work had been done.  Dead and live bugs were everywhere, crumbs, hair and dried food in the refrigerator, kitchen cabinets, and drawers.  The bathroom was just as disgusting.  Their was mold in the bathrooms, heavy dirt and stains on the carpeting, the kitchen sink needed to be replaced (which again should have been taken care of prior to us moving).   Again, I am not talking just a dusty home; I'm talking scrub brush, deep cleaning top to bottom - a home that was clearly not kept up.  There were no screens on the windows and they didn't even close properly (when you would open the window, the top portion would slide down too); the yard was so full of leaves, it was clear the outside upkeep was minimal to none.  This is just an overview of what we walked into (remembering the best I can from almost 6 months ago). 

    The morning after we arrived, we called and had Gina come by to point out the issues and let her know our disgust and frustration.  That was when she said the last tenant had it 'professionally cleaned', but did not have any receipt to prove it (even if she had, I would have suggested she get her money back, because it was clearly not touched at all).  They did hire a lawn guy to come out and take care of the build-up of leaves and cut the lawn.  It took him 2 days to do all the work- 2 (8 hour) days.  As for the inside of the home, she told us to make a list of what was needed and offered to pay me for having to clean the home.   This was about March 11, 2013.  We have YET to get a phone call, inquiry, or response from her.  We have left messages, asked to see her every time the rent is paid in person (she is never in), have asked to have her get in touch with us (she has not), have left her the list of concerns (no response to that either which way) and finally today (almost 6 months later) dropped off some receipts of things we had to take care of ourselves. 

    Initially what we walked into was the worst part.  I have to say now, my largest complaint is the lack of any response at all.  After seeing our reaction to what we moved into, it should NOT have taken 'us' to contact 'her'.   If she were a real professional or if Rives S Brown was a top-notch realty company, someone there would have been in touch with us to fix the issues or even to say we can take care of that, but not this.  Something! But zero response or contact at all in 6 months is not acceptable!  We moved to Virginia from out of state and I can honestly say I will NEVER use this realtor for a home purchase nor give a good referral.  We have seen a few cute homes in the area for sale, but as soon as I see the 'Rives S Brown' Realtor sign, it's an IMMEDIATE no way, I'm not making that mistake again.  If you are in the market to purchase a home in Virginia, I would highly suggest you steer clear of this realtor.
    - Holly P.
  • A
    I was not sure what style of home I wanted and Doris showed me a mixture of styles to allow me to determine the style that fit our lifestyle. She is good at what she does. She made the house hunting experience fun.
    - Martha S.
  • A
    The Deal Team - Long and Foster
    - Art K.
  • D
    Johnson's Moving & Storage LLC
    - lorrie t.
  • A
    Frank Ferguson Enterprises
    They moved all of our household furniture very carefully and quickly. Very responsive to instructions and most of all they all were very nice and professional!
    - Seth H.
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Real Estate Services in Martinsville

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