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Chimney & Fireplace reviews in Marshall

  • A
    Wow - punctual, courteous, professional, honest, and couldn't have asked for more.  First of all, a quick comment:  Most of the "A" rated services would not accept my business because I have pellet stove inserts.  I assume this is simply because the stove has to be pulled out and disconnected.  Metropolitan Chimney Masonry Service Inc. accepted immediately, and was very prompt and professional throughout. 
       Our rep showed up exactly on time, and explained everything that was to be done.  He was very careful while moving items around to gain access to the pellet stove, and answered all of my questions thoroughly.  He was very pleasant to work with.
        Special note:  I was a bit worried, as I have never employed a chimney sweep before, and a neighbor said that she needed to have a lot of work done.  Since it's a bit like taking your car into the shop (your flux capacitor is shot), the average Joe doesn't really know what's really needed in the dark recesses of our chimneys.  I was both relieved and very impressed with his explanation that my chimney was in fact in "very good" shape, no special or significant repairs were needed, and it was not very dirty at all (pellets produce low ash, he explained).  The crown is a bit worn re the masonry, and he showed my a picture and explained what a new crown would do to prevent rain water from seeping into the bricks.  I never felt any pressure, and everything was explained thoroughly.
    All in all, outstanding service from a company I trust, and I will definitely be a return customer.  Joe (the average Joe I mentioned earlier)!
    - Joseph W.
  • F
    Bizarre experience. Same owners as Aspen Green Gasworks. Fireplace install was busted. Pieces missing upon initial install, components didn't work properly, site was left a mess. Took several people and several trips to get right. Careless and sloppy install overall. Install price was outrageous for services rendered. Generator installation was an attempt to make up for crummy fireplace install. It wasn't to code. Failed inspection twice. Cost us twice as much to fix. Acted like they were surprised yet never did anything to rectify. Still sent us a bill. Will never use them again. Do NOT recommend.
    - SHANNON A.
  • D
    Very quick to take our money but company struggled to follow through on job. Owners acted too busy to finish what they committed to. We were constantly reminded how "far away" we were, yet they claimed to service our area. Would have been happy to use someone else. Simple job took months to get right. Later found multiple complaints about the company. Should have joined Angie's List sooner.

    Review of "free generator work" can be found under their other company- Bison Plumbing.

    Better yet, just ask their own installers what they think of the company.

    Service area comments are laughable at this point. Found some amazing contractors - and yes they are over 45 miles away! Feel free to private message us for referrals. A company that says they are doing you a favor is a total red flag. We found someone else that was able to get the job done as promised - showed up on time, left the work site as they found it, answered our phone calls, they didn't make random appointments on the fly "because they were in the area", were respectful and sent people that were prepared and could communicate.
    - SHANNON A.
  • A
    When I contacted this company, I learned that they did not service Marshall, VA. Rather than just sending me on my way, they told me what to look for in a chimney sweep and recommended a company in my area. Excellent customer service.
    - Ellen T.
  • A
    They arrived early (by about 15 minutes); very polite and friendly. They allowed me to secure our four dogs so they could easily access the chimney outside and inside. One came in inside and I took him to the fireplace and he cleaned the inside flue area while the guys outside cleaned it from the top.
    .I asked about an insert and he gave me some suggestions on the kind of stove that might work, and a he gave me a rough idea of what it would cost to install. Stove $700, plus installation, stainless lining of flue, etc. Total about $1200
    - Glen S.
  • A
    They come when they say and do a neat and clean job, always taking time to answer any questions I may have. They will return to do masonry repair on other chimney in three days, weather permitting. It's nice that Quality can do the repair, instead of trying to find a masonry repair company. I've used this company for the past three years, and they have been excellent.
    - VIRGINIA K.
  • A
    unknown
    - Rebekah K.
  • A
    unknown
    - David P.
  • A
    Very well.
    - Ellen T.
  • A
    We thought they were wonderful.  Overall, I would give them an A.  The quality of work was good, and they were professional.  I would use them again.
    - Michael P.
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Chimney And Fireplace Contractors in Marshall

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