Roof Replacement
This was the worst experience I have ever had with a contractor...and it is not over yet. If "Z" was the worst rating out of 26 letter grades, that is what they would get. At the very beginning of this, their material delivery sub-contracted company hit our brand new Lincoln and denied it. Omega was quick to step away as "not our fault". A few photos and statements later and the insurance companies sided with us...with a loss of value in brand new, less than 1k miles, car. Our 3200 sqft home was stripped and reshingled in 5-6 hours. I thought "great"...wrong. They left holes all in our siding where they installed new gutter down spout straps...in different locations from the original ones. This required another visit for repair. I also found the old gutter retaining straps...with my lawnmower and enough nails in my lawn to reshingle another roof. Fast forward a few months and it gets even worse. Our first good flash flood rain since we had the roof and our kitchen ceiling starts pouring water. I call them up to schedule an appointment. They said they would get back to me with an appointment time. While waiting for them to call back, my kids call to tell me some people are on our roof, with the homeowners not present. They were quick to throw down some caulk and declare it fixed, while I am in the background demanding them to get off our roof while my wife and I are not there. Well what about my ceiling drywall? Oh, we need to fix that as well? They schedule an appointment for a Friday...and never show up. I call them that afternoon and get the "my bad", and they schedule another appointment. They come out and repair the ceiling the following week, but then only want to paint the damaged section. That wouldn't be bad...if they could match the paint. I should have stood my ground and had them paint it. Instead I said I would just paint it myself. Fast forward a WEEK. Another flash flood rain and a leak again in the same spot. I call again and they again send people out to repair the roof. This time they remove the siding at the flashing and peel back the shingles. They fix the flashing, put everything back and say "we fixed it this time". I go up and take a look at the work and I am furious. It looked like a white caulk gun got in a fight with my gray siding. The siding was all crooked and rather that reattach it properly, they just tried to caulk it in place. I seriously wish I could attach the before and after video I have of my roof. They were supposed to repair my ceiling again the same day. The work crew says "we are not the one repairing that". So what does this mean? Another day off of work for people to repair my ceiling. The same crew that did the terrible patch on the roof was the same ones that repaired the ceiling the second time. I felt like it was like having an electrician repair the plumbing. They patched and said " we will be back". They come back an hour later and start doing some more work and it looked like they used a screwdriver to patch it instead of a plaster knife. I ended up going and buying the supplies myself to repair the ceiling due to the frustration. Sooo this is where the "Not done yet" part comes in. They were supposed to send their "siding guy" to repair the siding two weeks ago. When he didn't show, I called at 1530 and they were like "my bad", we can send someone right now. I waited around all day for the appointment and now you want to start. I said it will have to be the following week. I get the "okay, we will get someone else out there next Friday". That was last week...and they didn't show again. I am still waiting for a call back to get their "siding guy" out there to repair it. From start to present, I have missed 7 days of work...and it is not over yet. I would personally stay as far as you can away from this company. I would go down to Lowe's and hire someone from Lawn & Garden (who has never stepped a foot on a ladder before) before I hired them for work again. If they actually expressed some concern and took pride in their work, it would be one thing, but with their total lack of compassion for their craftsmanship being the result of damage to someones house is something completely different. Let us be reminded that the only reason we had our roof repaired was because of hail damage. It lever leaked until they touched it. I will try to find a way to come back and update the post with all of the pictures and video taken along the way.
