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Phone Company reviews in Manassas

  • D
    I'm not terribly happy with their service.  The guy was not suppose to cancel our phone line.  We are still fighting with with them on a 2 year old bill now.  The internet seems to work pretty well.  I just don't like the customer service and all the issues they created and all the headaches we had to deal with. 
    - Kimberly E.
  • C
    They suck. I seriously cannot find a better word in my vocabulary. During the last service, there was no charge but there was also little improvement. Every time lightning strikes anything in the area, the service goes out and sometimes when there is absolutely no reason. You have to call on your cellphone because the phone is out too. You call and say, "What's going on here?" They give you a five hour window of completion, which I don't think is really suitable. The thing is I used to work in the internet. I know that there are problems that can absolutely make you insane. But, on the other hand, I also know that there are problems that are absolutely easy to fix. You plug in a different component and you go. They treat everything like a major bollixing. Since we've got some of the main switching on the internet in the east coast up the road three miles. I think they can do better. They are the least expensive of all the options. Also, they promised a certain amount of uploading and downloading speed. They're averaging about 20% of what they promised. Now they put "up to" I'm like, "No. No. If you say it's up to 10 mb/sec I should be charged for that, instead of 50." I feel like I'm being cheated. I have little or no alternatives. I have no other cable company here. So they're the only game in town which is why there should be competition. They were there when they said they were going to be there. It was really obvious that my husband and I knew more about the internet and TCP/IP than he did.
    - Evelyn W.
  • B
    Verizon's Experience store seems like it's well run and efficient, which surprised me. After dealing with the support staff on the phone, I didn't know Verizon was capable of that. They updated my account and switched out the hardware and I was in and out of the store in under 10 minutes. It was much less of an ordeal than I'd imagined it would be.
    - Mary Jane P.
  • A
    Verizon Fios seems to be pretty good so far. The service seems to be working and provided as billed. We have always used Verizon as our phone service, and now they are providing our internet and cable too. The internet is really good. I have a little man cave beside the bedroom and with my old service provider I couldn't get service up there on my iPad but with Fios it is a good signal. We use both the landline phone and cell phone through Verizon and the reception is very good. We are also very happy with our cable, we get more channels than we did before. When I consider the competitors I have to say the price is fair. We have had to have them back for a service call and the technician made confirmation calls the day before and the day of the appointment. They came out on time and they were very good with customer service. We are happy with their service.
    - Patrick M.
  • B
    We are not happy with the internet speed, but that is because we are at the highest point and they have to install some things in the neighborhood. I am not sure if I want that. I don't have any other problems with them. I have a problem with the direct TV from them, but I think it is a problem with the equipment I have. I have not tried to get that corrected.
    - Ann C.
  • B
    My husband prefers it more than I do, and I can't wait to switch over to my old provider. Verizon files runs on a different provider's cable. Our billing is $169 a month and it's a bundled service. At first they gave us the bundled price and later the price started inching up. For service, I can't get them to come out immediately, but once they get here they are professional. I personally would not use them if I had to, but my husband would use them in the future.
    - Gary S.
  • D
    I have had FIOS for a couple of years now and have generally been satisfied, but had a bad experience when I recently tried to re-bundle to get one of the offered lower rates. I communicated on-line with an agent who looked at my current rate and supposedly gave me a better rate on the combined package. I should have checked my bill to confirm that the rate was, in fact, better, but didn't, so this is really a case of 'buyer beware'. When I received the e-mail confirmation it turns out my new, 'better' rate was the same monthly rate I had been paying and they also charged me for the 'new' service as a partial-month charge. When I called Verizon to find out what was going on I went around and around with the agent, who said that if she canceled the bundle I would have to pay an early termination fee of $360.00. When I pointed out that Verizon's own fine print said that cancellations within 30 days would not be charged this fee, she back-peddled. The long and the short of it, after over an hour of futile conversation, was that she said there was nothing she could do, but she would forward the info on to the Finance office and they would make a determination about the additional pro-rated charge. The final word is, if you are a long-term loyal customer of Verizon you will never get any future pricing breaks.
    - JENNIFER G.
  • A
    I have not had any problems with them. They are good out here.
    - Robert B.
  • B
    They are my phone coverage. I do not know what else to say.
    - Patrick R.
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Phone Companies in Manassas

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