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Auto Shop reviews in Manassas

  • C
    Brown's Manassas Subaru
    Without any warning whatsoever, Brown's increased the price of a simple oil change from about $46 (in late October 2018) to more than $70 (in early February 2019). Note, this was for regular oil, not synthetic oil. The increase was due to an increase in labor charge, from about $13 to $30. The materials and waste disposal charges did not change. I have been a customer of Brown's for more than 15 years, getting regular oil changes about every three months. I have never before with them experienced such a huge, sudden increase in price. Worse, and unforgivably, this increase was UNDISCLOSED prior to presentation of the bill after the service was completed. In addition, I have down-rated Brown's on punctuality, because despite having arrived early for my appointment, the usual half hour service time for oil change stretched into over one hour, making me late for another appointment.
    - Sue W.
  • A
    Lake Ridge Auto Care
    I contacted Lake Ridge Auto Care and they told me to bring it by. They took in in fairly promptly for the amount of customers they had waiting. (it was the last day of November inspections) Turned out the nail didn't go all the way through. The mechanic pulled it out and they tested the tire for leaks, found none and leveled off the air pressure in all four tires. When I went to pay, they told me no charge! I've been going here for over 25 years. This is why I will always come back to Lake Ridge Auto Care. They take care of their customers.
    - kathleen b.
  • A
    Extreme Custom Collision
    They repaired a large dent on my Toyota. They did a great job and matched the paint perfectly. Very professional piece of work. It did take a little longer to do the job than I was originally told, but the results were worth it.
    - Don H.
  • D
    Brown's Manassas Subaru
    I made an appointment for a week later at a specific time and day. They gave me a loaner car. I didn't know at the time that getting a loaner car means it could take days before they even look at your car. I thought an appt meant they would look at your car at the appointed time. So, 2 days later, they still haven't even looked at my car. I am picking it up likely without it ever being looked at this afternoon and taking is elsewhere. When I asked about my car, the lady I spoke with was very rude about their "policies that should have been explained to me".
    - Jen C.
  • F
    I took my wife's car there for an alignment. They phoned me and told me the work was done. We went to the shop and paid the bill. On the way out, I noticed that the left front and right front Camber were RED which means NOT ALIGNED. We returned and the young technician said that he had not done it because it required shims and he did not have any. He said he had done it to get it done fast and that most people did not care. When it became apparent that we did care, he said he would have Frank talk to us. He said he he needed a Toyota kit to fix it and they did not usually have it in stock and it would be a special order. He wanted to blame it on 1) car wreck ( not true), 2) heavy loading of the car and 3) prior owner (we bought it new). He did admit that Camber out of tolerance would cause tire wear. I am very unhappy that I paid for an alignment and my car is NOT aligned. I think they should have called me about the situation and discussed options with me. Instead, they did not disclose the problem that they had found and passed the car back to us as aligned. When confronted with their decit, they were not interested in fixing it I wrote a complaint to the better business bureau. Frank's did not respond to the complaint or a BBB followup.
    - John H.
  • D
    Trucks Unlimited
    This was arguably one of the worst retail experiences I have ever had. My initial interaction began as pleasant and friendly one, with helpful input from the store employees. After discussing different options regarding my purchase, I settled on products, services and price. I did not negotiate on the price, and was a little taken back that I was asked to pay 100% up front. I typically treat this as an indicator of a poorly run and underfunded business; but I reluctantly agreed based on the initial friendly and helpful interaction I just experienced. However, over the next couple months it took to complete what is really some straight forward vehicle modifications, the experience got progressively worse. Phone calls which were promised to either begin work or update progress were rarely made. I had to initiate most of the necessary communication. Most frustrating were the promised call backs before COB, which never occurred. The customer service aspect of this business is abysmal. The service aspect is not much better. When my vehicle was returned to me after the first visit, it was flat out a danger to drive. Suspension components were loose, and the vehicle was impossible to steer safely. There was 90�� - 120�� of slop in the steering wheel which they tried to blame on worn steering components (tie rods, ball joints, steering box) I had only one worn component, a tie rod end, but even if all the steering components were worn, it would only account for a maximum of 15�� - 20�� of steering slop. I repeatedly stated that they left something loose, and they refused to acknowledge my point until I emphatically demanded they take me seriously. I'm experienced at this work personally, and did not accept their nonchalant attitudes and explanations. Reluctantly they test drove the vehicle, and accepted that something was amiss. They tightened some components, but would not tell me what they were and sent me away with an upside down steering wheel. I ended up having to pay a more reputable establishment to correct the steering alignment. On my second visit to have the exhaust completed, (a visit they would commit and then de-commit on dates), they took it upon themselves to install an exhaust system completely not appropriate for a diesel engine, or even close to what I asked and paid for. When I questioned them as to why they did not install what I asked for, they blatantly lied to me and told me it was a performance enhancing package, and refused to offer any further explanation. They reduced the size of the exhaust size, which in turn caused increased exhaust gas temperatures by 150�� to 200��; decreased performance as any diesel expert would confirm. The business will make the statement "We stand behind our work!". However they are contentious to deal with if you question their actions, and will devise these erroneous explanations for basic questions with no real correlation to the facts. If you are not experienced with vehicles, and have an issue with your installation, this business will likely explain away your concerns with erroneous non-truths. Its insulting to an experienced individual, and demeaning to those who are not as experienced. I admittedly became very angry with their actions and lies, and have drawn a very hard line in my interactions and communications with them.
    - Eric E.
  • F
    Hendrick Honda
    The Assistant Sales Manager, Nick was short and rude upon arrival. In addition to my three work requests for which the appointment had been scheduled, Nick highly recommended two other service items which I declined. While I was removing my key from my key ring, he reached over and took my keys from my hand. After realizing what had just happened, I told him I changed my mind and requested that he remove the oil change from my work order. The oil change was the only service for which I was to be charged, the other two were a factory recall modification and a complimentary incentive for Hendrick Honda Auto Sales Customers. Without telling Nick, I thought there is no way I am overpaying for an oil change in this place to continue to receive a rude attitude that got worse when he realized I was not going to be sold any extra services. Basically, Nick lost the one sale of an oil change for the service department with his behavior. He also lost the confidence of a loyal Honda owner in Hendrick Honda over an oil change.
    - Theresa E.
  • C
    Classic Automotive Inc
    The quality of the paint work was not the best. I had to return a couple of times and even then the paint had swirls and flaws. I knew that they do work for car dealers and later when I tried to sell my car, one of those dealers told me that they were surprised at the low quality of the paint job. Jim, the owner, was very nice about trying to redo it, but it wasn���t quite right and I just gave up trying to get the repairs done right. Maybe I���m just too picky but car dealers will notice.
    - Steve A.
  • A
    Sudley Car Care Center
    the service was exemplary the staff were attentive and knowledgeable. The performed the repairs quickly and efficiently. The folks at Sudley Car Care Center were wonderful and provided us a lot of options for repair and in on case the repair did not work so they fixed the issue and covered the labor. I intend on using them for all of our car repair needs going foreword I cant recommend them enough
    - Douglas D.
  • A
    Safe & Sound Mobile Electronics
    They found that the installment kit provided by the seller of the receiver did not fit my car. They provided the correct kit, installed the receiver reasonably quickly, and gave me a credit for the incorrect installation kit provided by the seller of the receiver.
    - William K.
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Auto Shops in Manassas

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