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Appliance Repair reviews in Manassas

  • A
    The job went perfect! From start to finish I was truly impressed with the professionalism and cleanliness of the crew. They did an awesome job! If I was rating on scale from 1-10 it would be 10. If you are thinking of any type of Remodel call Sunset Remodeling first you won���t need to call anyone else. You will also be glad you did.
    - moe k.
  • A
    They fixed my refrigerator. He had to get a part, but he was able to bypass it so I could use it until the part was available. There was a little trouble with back-and-forth messages regarding scheduling, but nothing bad. I called them about a second job and they never got back to me.
    - Theresa H.
  • A
    We have an extended warranty plan for our appliances. The refrigerator was iced up inside. The warranty company sent VIA Services. The technician was wonderful. He explained each step and what had to be done. He replaced the defrost drain line and added a "P-trap". The work was completed and the tech was outstanding.
    - Gordon G.
  • A
    Got the right very experienced technician Allen out to my house, that countermanded the first very expensive diagnosis of my built in wall oven microwave, and fixed the real problem at an affordable price. I really appreciate owner manager Rick getting things right for me and I will use them again.
    - Willard M.
  • A
    3 year old LG dryer stopped working. I called Home Depot Protection Plan since I had an extended warranty through HDPP. They sent another company out to attempt repairs. After 5 visits over 5 weeks, that technician was unable to repair my dryer. HDPP refused to replace the dryer without a 2nd opinion from another company. They sent Manassas Appliance Repair to attempt to repair my LG dryer. The next day, Steve came to my house and, within 2 hours, diagnosed the problem and repaired the dryer!! He definitely knew what he was doing and got my dryer operating after being broke for 5 weeks!! He will definitely have my business in the future. He was a pleasure to work with!!!
    - Robert P.
  • F
    Not good. Northeast Development is a contractor for 2-10 Homebuyer Warranty. They were dispatched to me by 2-10 to assess and repair my washing machine. The technician determined it was a seal where the drum rests on the motor. The technician departed to order parts and said he'd be back once the parts arrived. Believing he would return, he left with the machine not reassembled; the control panel housing was not secured. Subsequently, 2-10 denied the claim because the unit had not failed. With the claim disapproved, Northeast was understandably not going to repair the machine. They should have returned however to reassemble the control panel. When asked to do so, the owner refused. The professional thing to do would have been to return the washing machine to the condition that is was originally in. What really irritated me about the whole thing was the attitude of Northeast. It was like they didn't want to be bothered about a couple of screws to secure the control panel. Not very customer oriented in my opinion.
    - David H.
  • A
    What happened was, they came and looked at the refrigerator and they said it might be a warranty issue, so I had to call the company. I had to call Whirlpool because I had to use someone Whirlpool contracts with to do the repair because of the warranty issue. So, that's why Norris didn't do it. Otherwise, it would have voided the warranty. It stood out that they referred me to someone else so that I didn't lose the warranty.
    - Laura N.
  • A
    Bonnie was professional and extremely helpful. She set up the appointment quickly and answered all my questions and put my mind at ease. Corey was amazing. He went above and beyond in helping to repair and replace my appliances. His work was excellent, but mostly his professionalism was outstanding.
    - Julie E.
  • A
    The BEST... This guy is the BEST! He came last as I needed and was fixed my washer. His rate is much better than the rest. You are missing out if you hire someone else. This guy needs to be in your contact list!
    - Dave C.
  • F
    I told the person on the phone it was an LG fridge. They said that was no problem. The tech said it was "probably" a freon leak and said they would "top it off" with freon, but we would have to call an LG tech to repair. When they did that, they commented that it didn't take much. We called a couple of other people. The next company who came said that freon isn't supposed to be "topped off" and found that our pressure was double what it should have been. They had to undo what the tech from Norris had done. If they can't work on LG fridges, I don't think they should have come in the first place.
    - Tosca C.
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Appliance Services in Manassas

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