I used ACE Contracting to clean out my septic tank.
I telephoned the company and was able to get an appointment in the same week and I was quoted the lowest price of three companies that I had inquired with. I was given a window of time for arrival between 2 pm and 5 pm on the day of the scheduled appt. I received a call on the day of service at 12:00 advising that the driver was ahead of schedule and would be arriving approximately 1:00. I had to leave work a little earlier than planned because this was the first time that I had my septic tank pumped and I wanted to be home for the service. The driver was there when I arrived home and he was already pumping the septic. The procedure took approximately 40 min. The driver was not talkative or overly polite but not actually rude. Everything went great until he was winding up the very last hose. He had parked extremely close to a flower bed, although there was plenty of parking in my driveway to avoid the flower bed, and he had run his hoses around the flower bed. While winding up the last hose, he dragged it thru the flowerbed, crushing two of the plants and dropping sludge in the flowerbed, mulch and surrounding grass. After expressing my displeasure, he responded by saying "sorry about that." Nothing else and moved on. After he left, I called the company and spoke with a very nice woman and explained the situation. She was nice and understanding and referred my call to someone else, who called me back almost immediately. That woman was very nice and apologetic. She offered to reimburse me for the damaged flowers and assured me the driver was experienced and had been working for them a long time and that he would be spoken to about the service. She told me it was their policy that if anything was spilled during the procedure that the employee was suppose to clean it up. He did not clean up the mess or even offer to. I had to get a hose out and wash down the contaminated area. She assured me that the owner would be advised of the mishap and that I would probably get my money back in the mail. To my surprise, within a week, I received my voided check back in the mail!! Although the service call did not go as smoothly as I would have liked, and some damage occurred, the company was very professional. apologetic and made no excuses for the employees' mistake, and they followed thru with correcting the problem and actually went above and beyond in my opinion. Based on my experience and the way professional manner in which my complaint was handled, I would definitely recommend ACE Contracting for the type of service that I received.
