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Home Warranty reviews in Manassas Park

  • F
    C&P Plumbing Inc

    I want to state that I have no issue with the plumber that was sent out, I have a huge issue with the company and after this disaster would NEVER suggest that anyone use them for any kind of plumbing work, ever!

    We have a home warranty and they put us in contact with C & P Plumbing. We talked to them on 2/19/2015 and they said they wouldn't be able to come out until the 23rd, fine so far. The plumber showed up on the 23rd and fixed the toilet and the shower. When he tried to fix the kitchen faucet, he broke it trying to take it apart, still okay. He said he would have to order a new handle and it might be a couple of days.

    My husband called on Friday the 27th and the plumber said he'd be back out Tuesday March 3rd. Well, Tuesday came and went and no plumber and no call. I called and they said that there was a mix up and the part had to be reordered and it would be at least another 10 days before they would get the part. Mind you, we have been without a functioning kitchen sink or water since the 23rd - I am trying to wash dishes in my bathtub! When I talked to them I told them that this was not okay and they agreed and suggested that they would talk to the owner the next morning and would get back to me first thing to let me know if there was anything they could do. Now comes Wednesday the 4th and no one calls me. My husband calls and their solution is that I can go buy a new faucet and they will install it for free - WHAT??? They broke my faucet and I have to buy another one for over $300 and they will install it for free? They said I could talk to the manager so I said fine and was put on hold. They finally came back to me and said the manager was on another call and would call me and I would have to wait till Friday to talk to the owner. I asked if the plumber could do something so I could at least have running water in my kitchen until the new part came in and they said they would check with him and call me back. It is now 10am on Thursday and no one has called me back. I just called them again and they have some answering service answering the calls and they can't tell me when they will call me back, haha.

    This is totally unacceptable and the ladies I talked to at C & P even agreed with me. If I wait for them, I will have been without a functional kitchen faucet for 3 weeks! Because the plumber broke the faucet! And I can either shell out over $300 for a new faucet or continue this h*** for another week and a half.

    At this point I want the money back that we've already spent ($125) and would like to no longer have to do business with this company. Good luck to me, I can't see getting anywhere with them and highly doubt they will ever call me back. I'm sure that I am out $125 and will have to shell out an additional $350 for a new faucet.

    - Karen A.
  • B
    American Home Shield ��� Home Warranty
    We have not had to use the warranty yet, but expect to soon since our AC unit is over 10 years old.
    - Jennifer D.
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Home Warranty Companies in Manassas Park

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