Find top-rated Service Providers

Find Top-Rated Manassas Park Auto Shops

There are 648 top-rated Auto Shops in your area and 1.4K to avoid.

After 20 years, it's now free to join.

  • More than 10 Million Verified Reviews
  • Nationwide Coverage
  • Trusted Ratings
Join Angie's List Now To see all 648 highly rated companies in Manassas Park

Auto Shop reviews in Manassas Park

  • D
    Brown's Manassas Subaru
    I made an appointment for a week later at a specific time and day. They gave me a loaner car. I didn't know at the time that getting a loaner car means it could take days before they even look at your car. I thought an appt meant they would look at your car at the appointed time. So, 2 days later, they still haven't even looked at my car. I am picking it up likely without it ever being looked at this afternoon and taking is elsewhere. When I asked about my car, the lady I spoke with was very rude about their "policies that should have been explained to me".
    - Jen C.
  • F
    I took my wife's car there for an alignment. They phoned me and told me the work was done. We went to the shop and paid the bill. On the way out, I noticed that the left front and right front Camber were RED which means NOT ALIGNED. We returned and the young technician said that he had not done it because it required shims and he did not have any. He said he had done it to get it done fast and that most people did not care. When it became apparent that we did care, he said he would have Frank talk to us. He said he he needed a Toyota kit to fix it and they did not usually have it in stock and it would be a special order. He wanted to blame it on 1) car wreck ( not true), 2) heavy loading of the car and 3) prior owner (we bought it new). He did admit that Camber out of tolerance would cause tire wear. I am very unhappy that I paid for an alignment and my car is NOT aligned. I think they should have called me about the situation and discussed options with me. Instead, they did not disclose the problem that they had found and passed the car back to us as aligned. When confronted with their decit, they were not interested in fixing it I wrote a complaint to the better business bureau. Frank's did not respond to the complaint or a BBB followup.
    - John H.
  • C
    Classic Automotive Inc
    The quality of the paint work was not the best. I had to return a couple of times and even then the paint had swirls and flaws. I knew that they do work for car dealers and later when I tried to sell my car, one of those dealers told me that they were surprised at the low quality of the paint job. Jim, the owner, was very nice about trying to redo it, but it wasn���t quite right and I just gave up trying to get the repairs done right. Maybe I���m just too picky but car dealers will notice.
    - Steve A.
  • D
    Executive Auto Shippers LLC
    There was so much about this job that did not go as I would have hoped. The company was very responsive and got right back to me with a quote. All their quote paperwork says they accept credit cards, so when I went to pay for the shipping they informed me that to use a credit card it would cost an extra $100. They had the most reviews and the best ratings on Angie's list, so I went ahead, even though I personally find that to be a very deceptive business practice. By way of information, after dealing with several poor scheduling issues, what I found out was that when they take these jobs, this company isn't actually shipping the cars - they are just schedulers, and they put your job and wait for an actual transporter/driver to pick it up - one going your route. This is a busy time of year, and I get that some patience is necessary, but it was one thing after another with this company. They got us scheduled right away and things were going well, but the day the van was scheduled to be picked up - nothing. No phone call. Nothing. Finally at 10 or 11 pm at night, the after hours person said, just go to bed. The next day we learned that the shipper broke down, but didn't let anyone know and wouldn't answer his phone. I get breaking down, but some communication (any communication) would be great. Executive said that they tried to get a hold of him, but they couldn't, so I was just left hanging. They said they would give this driver bad feedback, but as far as I'm concerned, that does nothing for me. As we are working on this, they tell me they have someone who can do my job the following Sunday. Great. Let's get it scheduled. They say if that doesn't work out the same "five star" company can ship me Tuesday. This sounds great too. At this point I'm still feeling understanding. Turns out, they can't ship me on Sunday because the guy doesn't have room for a van, just a car. The communication is killing me here. My job was a van the whole time, but no one was careful enough to check specifics. And now Tuesday isn't going to work out either. So they tell me they are going to work on my job all weekend and get something scheduled. Nothing. Monday morning I call and get told that nothing is working out. Once again, there is some frustration here - poorly managed expectations, a lack of communication and a real lack of concern for this job. I'm told the owner is going to get involved, but I need to realize that this is how it is in this industry. So they get me scheduled, and finally we have an actual driver. He gives the 2 hours window, but then he's late and he doesn't show up until midnight!!!!! Midnight. What can I do? I can't tell him to come back at a better time - if I did that my van might never get shipped. On the delivery end I'm told the driver will give me two hours notice when he will be near me, so I can make arrangements to pick up my car. The dispatch said the car would arrive sometime after noon. Great. At 5 pm I call the check on my car. Dispatch says he's five minutes away. This is just so unprofessional. I go to meet the guy, he's lost his pen. He makes me wait while he looks for one and then finally I find one in my car, sign my paperwork and he asks if he can keep my pen. LOL. I cannot make this stuff up. The only reason they get a D instead of an F is that I got my car. But customer service, making things right for the client, timliness - these do not exist. When you call, frustrated, trying to get things resolved, and the only answer is "this is how it is in this industry," you know you're not dealing with someone who cares about their reputation. Had I not been so far into dealing with this company I would have looked for someone else to do the job. I did get my car, but the angst and frustration would have me giving another company a try.
    - Denise B.
  • D
    Joyce Koons Honda
    I had been taking my Honda cars for servicing to Koons Honda in Manassas for a very long time. The Odyssey I bought in 2006 had an air conditioning issue which while under warranty was never really fixed, though they "attempted" at least 3 times by replacing fans or filling fluids. Every time they did something to it it worked for a month or so then stopped working. I learned of a different place to get my car serviced in the last year or so and went there. I asked them to fix my AC once. Thank the Lord, it has not needed more fixing. They replaced the motors. Amazing. I never wanted to go back to Koons, however, it seems my car found itself in their hands again. The service was allighnment of my tires which i had had replaced due to baldness and oil change. The person that worked on my car said there was a noise near one of the tires. I had heard the noise myself. So I asked them to print out the info that came with the report they do each time they do maintenance from the equipment they use to analyze the cars issues right? When I picked up my car there was nothing in the report about the noise. Nothing in the reciept about the noise. There was a report that my front tires were bald and my CV boots were leaking. Funny, I had just replaced the tires and had the CV boots replaced. I asked him why the report said the cv boots were leaking. He said it was checked visually. I asked him why there would be a report that they were leaking when I had just had them replaced. He kind of stuttered. I guess this leads me to wonder why they had made these claims. The only thing I can figure is that they did not run the test. I have to question what else they didn't do. Yes, they make maintenance easy and are comforting when they "work" on your car. But what do they really do? I'd have to say I question the work they do. The report that they sent home with me seemed innacurate to say the least. It certainly didn't mention the issue about the noise near the tire. Was that caused by misallignment of my new tires which they said were bald? It had been a very long time since I'd been to Koons. I had taken 3 Honda cars there since 2000. I was really disapointed that after a year or so away they wouldn't run the test and get a new report. I had really trusted them all those other years.
    - Kenneth S.
  • A
    County Transmissions Inc.
    The staff answering the phones at County Transmissions were extremely knowledgeable, friendly, and professional. And best yet, they did not push for a sale. I brought the vehicle in, had it diagnosed, and the problem was confirmed to be with the transmission. The solution: rebuild the transmission. The quoted price appeared to be the going market rate, but what sold me was the warranty on the work (3 years or 36,000 miles). I figured with my vehicle being 13 years old that was money well-spent. They said they needed 6 days to perform the work, but the job was done in only 2 days!
    - Peter P.
  • B
    Moore Cadillac of Chantilly
    I have always had the car serviced there but I won't anymore. The price was high but we've always used them because we bought the cars there. The sales rep is just excellent and she always gets us in and takes good care of us. However the work done is not good. I had a service, took the car in, they take forever to do basic services, I mean, so I left the car, dropped it off, picked up, came back, brought the car home, put it in the garage, the car was dirty. They were suppose to wash it, they didn't get to it because they were dragging their hiney all day long. So I took the car the next day to wash it and I found there were several scrapes on my back fender, well those scrapes weren't there before I took it to the car dealer and the only place I'd been that day was the car dealer. So I took the car back to them and showed them the scrapes. They gave me a ration of crap and said, well you must of got that at the Sam's Club or something. I said, you don't understand, I didn't take anywhere else but here. So they were real butt heads about it, the interesting thing is a friend of mine had a service about July of last year and they backed something into her car and had to replace a bumper. So they're just not careful.
    - Susan W.
  • D
    AAMCO Transmissions
    They're horrible. They're not responsive. They had my car for months. I'd pick up my car and realize they had broke something that wasn't related to what they were fixing. I'm very dissatisfied with them. They eventually did fix my transmission, but they caused a whole bunch of problems in the process. Their price really wasn't bad, but you get what you pay for.
    - Karin L.
  • A
    Wow!!! Was I impressed. I received phone calls throughout the week, keeping me up to speed on their progress. They ran into one problem based on damage that wasn't evident at the time of the estimate and gave me options on how to address it, They completed the job a day ahead of schedule and the final cost was actually less than the estimate by a small amount. I can't tell you how impressed I was with this company. I definitely felt like they were making every attempt to make me a satisfied customer and deliver exceptional results! They did both! They have gained by trust and confidence and I will definitely be back if I ever need auto body work again. Thanks!!!!
    - David B.
  • A
    Cottman Transmission and Total Auto Care
    They were much less expensive than everyone else in the area for the same work.  They did all the work within one day.  They are very fast and drove me to and from my house.  I was very happy with them.
    - Eric U.
Join Angie's List to view provider's name.

Auto Shops in Manassas Park

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!